VIA INN Umeda JR West Group Reviews

Response from Property: Thank you very much for staying at Via Inn Umeda. We are also very honored to receive various words of praise. How was your stay in Osaka? I hope you enjoyed it. We are very happy that you enjoyed your stay with us. We apologize for any inconvenience caused regarding the currency exchange machine. Currency exchange is available at the front desk, so please feel free to ask. Last but not least, thank you very much for posting your review. If you come to Osaka again, please use our hotel. We look forward to your next visit. Via Inn Umeda Manager

Response from Property: Thank you very much for staying at Via Inn Umeda. We are glad that you were satisfied with your stay. Our hotel is located in the center of Osaka Kita, and there are many commercial facilities in the surrounding area, making it ideal for both sightseeing and business. Regarding elevators, you can use the elevator in the nearby Fukoku Seimei Building. We apologize for the lack of information. However, we also got a little wet from the rain... Also, we hope you experienced any inconvenience during your stay. If you have any concerns, no matter how trivial, please let us know. Last but not least, we would like to take this opportunity to thank you for taking the time out of your busy schedule to provide us with your impressions of your stay. We look forward to having the opportunity to welcome you again next time. Via Inn Umeda Manager

Response from Property: Thank you very much for staying at Via Inn Umeda.We are happy to receive your high evaluation and compliments.We look forward to serving you again.Via Inn Umeda Manager

Response from Property: Thank you very much for your review.We are happy to receive your message.We look forward to serving you next time.VIAINN Umeda manager

Response from Property: Thank you for choosing Via Inn Umeda from among the many hotels available. We sincerely apologize for any inconvenience this may have caused you. We are sorry to hear that you were not satisfied with our hotel's service. We will take your comments seriously and strive to improve our services in the future. We apologize for the inconvenience, but we would appreciate it if you could stop by our hotel when you come to Osaka and give us a chance to make amends. Last but not least, thank you very much for taking the time out of your busy schedule to post a review of our hotel. Via Inn Umeda Manager

Response from Property: Thank you for using Via Inn Umeda this time. We are glad that you were satisfied with your stay. As you said, the main building is within a 10-minute walk from the JR line, Hankyu line, Hanshin line, and subway line, so it is very convenient. Also, we appreciate your praise for the staff's response. In the future, all staff members will work to improve customer service and service so that customers can have a safe and comfortable stay. Also, the operation of the air conditioner was difficult to understand. We are sorry about this. If you can apply at the front desk, the staff will tell you. Please feel free to inquire. We look forward to your use again. Via Inn Umeda Manager

Response from Property: Thank you very much for using Via Inn Umeda. I'm glad you're generally satisfied. The room you are using this time is a single room. The wash area and bathtub in the Deluxe Twin Room are separate. Please be sure to book a deluxe twin room next time you visit. Also, as you said, our hotel is located on Dongtong shopping street where there are many shops open late into the night. If you have dinner, you can enjoy it nearby. Also, just like you, there are many people who say Umeda is difficult to understand. You can also get maps and simple directions to the surrounding area at reception. Please feel free to ask. We look forward to seeing you again. Via Inn Umeda Manager

Response from Property: Thank you very much for using Via Inn Umeda. We are honored by your compliments on our location. As our customers say, our hotel is conveniently located just a 10-minute walk from the JR, Hankyu, Hanshin and subway lines. Additionally, our hotel-affiliated 7-Eleven offers rental services so guests can bring their own baskets into their rooms. This is a very convenient service, so please take advantage of it during your next stay. However, we apologize for the inconvenience caused by the lack of cleanliness. We will once again work hard to share and improve our cleaning staff so that our guests have a safe and comfortable stay. We look forward to serving you again. Via Inn Umeda Manager

Response from Property: Thank you very much for using our hotel. Thank you for your feedback on how to get to the hotel. Based on your valuable opinions, we will consider what measures to take in the future to make the hotel more convenient for everyone. We look forward to your next visit. Via Inn Umeda Manager

Response from Property: Thank you very much for using Via Inn Umeda. We are so honored to receive so many compliments. As customers have said, our hotel is located in the Hankyu Higashi shopping area with convenient transportation and is very popular among customers. Additionally, our hotel-affiliated 7-Eleven offers rental services so guests can bring their own baskets into their rooms. This is a very convenient service, so please take advantage of it during your next stay. Regarding shipping packages, if you don't know your address or have difficulty writing it, please feel free to let our staff know. We look forward to your next visit. Via Inn Umeda Manager

Response from Property: Thank you for staying at Via Inn Umeda this time. As the customer said, our hotel is located in the Hankyu Higashi-dori shopping district, and there are many restaurants, pharmacies and commercial facilities nearby. We are not satisfied with the current level of customer service, and we will continue to work hard to create a hotel that will satisfy our guests. We look forward to your continued support. We look forward to your use again. Via Inn Umeda Manager

Response from Property: Thank you very much for using Via Inn Umeda. Thank you for your compliments on our customer service and cleanliness. Our entire staff will continue to work hard to improve customer service and service so that our customers can spend their time safely and comfortably. In addition, the 7-11 convenience store attached to the hotel also provides rental services, and guests can bring their own baskets into the room. This is a very convenient service, so please take advantage of it during your next stay. Regarding the location, as our guests said, our hotel is in a shopping area so it can be noisy. If you would like a quiet room, please let us know when booking and we will do our best to accommodate your needs. We look forward to serving you again. Via Inn Umeda Manager