1-20 Komatsubara-cho, Kita Ward, Osaka City, Osaka Prefecture, 530-0018, JapanView Hotel Details
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VIA INN UMEDA JR West Group Guest Reviews
4.4/5
Very Good
162 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.3
Service4.6
Cleanliness4.5
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All reviews(162)
Positive reviews(157)
Reviews with photos/video(36)
Convenient for shopping(35)
Awesome rooms(29)
Near shopping area(29)
Friendly staff(28)
Awesome amenities(15)
Easy to get around(14)
Great value for money(8)
Delicious breakfast(8)
Negative reviews(5)
Guest User
Single Room A Non smoking
Stayed in Oct 2024
Solo travelers
8 review
4.7/5
Amazing
Posted on Dec 8, 2024
Well suited for solo traveler and very well located near Umeda station.
Response from Property: Thank you very much for choosing Via Inn Umeda from among many hotels. All of the 25 VIA INN Umeda hotels in Japan are within a 5-minute walk from the nearest station.We are glad that you found it convenient.We hope you will visit us again when you come to Osaka.We look forward to welcoming you again.Umeda VIA INN Manager
hokevin
Single Room B-Non-Smoking
Stayed in Dec 2024
Solo travelers
19 review
4.0/5
Very Good
Posted on Feb 3, 2025
Reasonable distance from umeda station. Shopping arcade, round 1 stadium and namco basically next to the hotel to provide plenty of entertainment. The table in the room takes up a bit too much floor space to allow for 2 suitcases to be opened.
Response from Property: Thank you very much for staying at the Via Inn Umeda. We are very happy to hear that you were satisfied with our services. We hope you did not experience any inconvenience during your stay. Please feel free to let us know if there is anything we can do to make your stay more enjoyable. We look forward to welcoming you again.Manager, VIA INN Umeda
Duangporn D.
Deluxe Corner Twin with Bath-Non Smoking
Stayed in Sep 2024
Family
6 review
5.0/5
Outstanding
Posted on Nov 19, 2024
Very good location
Response from Property: Thank you very much for choosing Via Inn Umeda from among many hotels.We are deeply grateful that you took the time to write a review of our hotel.We at VIA INN HOTELS have been built to be located within 5 minutes walking distance from the nearest station in 25 of our hotels nationwide, and many of our guests have expressed their delight at the ease of access.We will continue to make every effort to please our guests.Thank you very much for your stay.Manager, VIA INN Umeda
SF24
Double Room-Smoking
Stayed in Nov 2023
Couples
9 review
5.0/5
Outstanding
Posted on Dec 11, 2023
one week stay - awesome
cleanliness was good and timely
location is right smack food and izakaya district so you will never go hungry or sober
service was top notch the staff were friendly and helpful and just warm feels being here
amenities was perfect- i love the laundry channel where we can check if there are washing machines used and our time left on the washing machine! all in the comfort of your room
i hope u place a money changer in the hotel, that would be a bonus
Response from Property: Thank you very much for staying at Via Inn Umeda.
We are also very honored to receive various words of praise.
How was your stay in Osaka? I hope you enjoyed it. We are very happy that you enjoyed your stay with us.
We apologize for any inconvenience caused regarding the currency exchange machine. Currency exchange is available at the front desk, so please feel free to ask.
Last but not least, thank you very much for posting your review. If you come to Osaka again, please use our hotel.
We look forward to your next visit.
Via Inn Umeda Manager
Pangzi
Single Room A-Non-Smoking
Stayed in Nov 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 17, 2024
卫生:OK
环境:OK
服务:OK
设施:OK
Response from Property: この度はヴィアイン梅田いご宿泊いただき誠にありがとうございます。ご満足いただけた様で嬉しく思います。ご滞在中にご不便な点はございませんでしたでしょうか。何かお気づきの事ございましたらお気軽にお申し付けくださいませ。またのご利用を心よりお待ちしております。ヴィアイン梅田 支配人
Guest User
Double Room Non-Smoking
Stayed in Oct 2023
Business travelers
5 review
4.7/5
Amazing
Posted on Nov 8, 2023
Nice location for shopping. It's a bit of distance for foreign tourists with luggage to walk from JR / Subway Umeda station. There are underground walkways but no lifts nearby the hotel. You need to walk on the ground level (there're traffic lights and you get wet if it's raining). Hotel itself is perfectly beautiful!
Response from Property: Thank you very much for staying at Via Inn Umeda. We are glad that you were satisfied with your stay. Our hotel is located in the center of Osaka Kita, and there are many commercial facilities in the surrounding area, making it ideal for both sightseeing and business. Regarding elevators, you can use the elevator in the nearby Fukoku Seimei Building. We apologize for the lack of information. However, we also got a little wet from the rain... Also, we hope you experienced any inconvenience during your stay. If you have any concerns, no matter how trivial, please let us know. Last but not least, we would like to take this opportunity to thank you for taking the time out of your busy schedule to provide us with your impressions of your stay. We look forward to having the opportunity to welcome you again next time. Via Inn Umeda Manager
Guest User
Single Room B Smoking
Stayed in Dec 2023
Solo travelers
1 review
4.2/5
Very Good
Posted on Jan 18, 2024
Comfortable area, nice people
Response from Property: Thank you very much for staying at Via Inn Umeda.We are happy to receive your high evaluation and compliments.We look forward to serving you again.Via Inn Umeda Manager
Guest User
Double Room Non-Smoking
Stayed in Feb 2023
Couples
2 review
5.0/5
Outstanding
Posted on Mar 6, 2023
Good Courtesy and a nice hotel in Umeda
Response from Property: Thank you very much for your review.We are happy to receive your message.We look forward to serving you next time.VIAINN Umeda manager
Guest User
Single Room C Non smoking
Stayed in Aug 2023
Solo travelers
1 review
1.0/5
Posted on Sep 2, 2023
Bad service
Response from Property: Thank you for choosing Via Inn Umeda from among the many hotels available. We sincerely apologize for any inconvenience this may have caused you. We are sorry to hear that you were not satisfied with our hotel's service. We will take your comments seriously and strive to improve our services in the future. We apologize for the inconvenience, but we would appreciate it if you could stop by our hotel when you come to Osaka and give us a chance to make amends. Last but not least, thank you very much for taking the time out of your busy schedule to post a review of our hotel. Via Inn Umeda Manager
ぽっちゃりマンマ
Single Room A-Non-Smoking
Stayed in Feb 2025
Business travelers
1 review
4.0/5
Very Good
Posted on Mar 7, 2025
I stayed here as a woman traveling alone on a business trip.
It was about a 5-minute walk from my client's company, so it was convenient. However, this hotel is located in a downtown area, and there were big signs saying "Mature Women..." in the neighborhood, so I felt a little embarrassed when my clients dropped me off.
The room was larger and cleaner than I expected.
Amenities seemed to be available, but hairbrushes and razors were charged. There were no shower caps.
I had to wait a while because I wasn't told at check-in that the elevator would only work if I held up my card key. Finally, a male staff member noticed me and came over to explain. If you're in the service industry, keep in mind that not all customers are used to using hotels.
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Guest User
Double Room Non-Smoking
Stayed in Dec 2024
Solo travelers
30 review
5.0/5
Outstanding
Posted on Jan 15, 2025
It is located in the most central area of Umeda, so it is convenient to go anywhere. There is also a small door next to it that leads directly to a convenience store. Next time you go to Japan, you can pay attention to the Via Inn brand. They are basically located in the most central areas of the core business district. If the price is the same, you can choose this one first.
Original TextTranslated by Google
Response from Property: Thank you for staying at Via Inn Umeda.
Our hotel is less than 10 minutes walk from the nearest stations of JR Line, Subway Line, Hanshin Line, Hankyu Line, and as customers said, it is convenient to go anywhere.
In addition, as our customers mentioned, Via Inn Group has business in major cities across the country.
Please feel free to use our other stores as well.
We look forward to seeing you again.
Manager, Via Inn Umeda
Guest User
Double Room Non-Smoking
Stayed in Nov 2024
Family
27 review
5.0/5
Outstanding
Posted on Dec 31, 2024
The location is very convenient. It takes 8-10 minutes to walk to the airport bus station. All major transportation stations are nearby. There are many places to eat and shopping malls around. The room facilities are good and the area is enough for the two of us. The front desk is open 24 hours.
Original TextTranslated by Google
Response from Property: Thank you for staying at Via Inn Umeda. As you mentioned, our hotel is less than a 10-minute walk from the airport bus stop. We can also provide directions to the bus station, please feel free to ask. In addition, our hotel is located on Dongtong Shopping Street, so there are many restaurants nearby. Even if you arrive late at night, it is convenient to eat nearby. We look forward to seeing you again. Via Inn Umeda Manager
asdfgh_369
Twin Room Non smoking
Stayed in Nov 2024
Couples
42 review
5.0/5
Outstanding
Posted on Jan 2, 2025
Service: Japanese-style smiling service
Environment: The surrounding is very prosperous
Hygiene: Figure 2
Original TextTranslated by Google
Response from Property: Thank you for staying at Via Inn Umeda. We are glad that you were satisfied with your stay with us. Our hotel is located on Dongtong Shopping Street, with many restaurants nearby. If you arrive late in the evening, it is very convenient to eat nearby. Also, thank you for your compliments on our customer service. We will continue to work hard to satisfy our customers. We look forward to seeing you again. Via Inn Umeda Manager
lalapan1985
Single Room A Non smoking
Stayed in Nov 2024
Solo travelers
18 review
4.3/5
Very Good
Posted on Dec 15, 2024
I just left the hotel and wrote this review while waiting for HARUKA to go to the airport. Since I have stayed at Hakata VIA INN before, I feel that the same brand and room configuration are basically the same. Although this hotel is in the Umeda business district, the location is indeed not very convenient. It is closest to the Midosuji South Exit of Osaka Station. After exiting, you will pass the Ferris Wheel Mall and enter the Hankyu East Street Shopping Street Exit E. You will see 711 and the hotel behind. The whole walk takes 11 minutes, which is a bit roundabout. It is still not as convenient as the UNIZO I stayed at before. It may be because of the commercial street next to it. It is noisy when I come back at night. I don’t know how to read Japanese, but I saw the sign of "Mature Woman" on the escalator next to the hotel, which inevitably makes me suspect that it is a custom shop. The uncle at the front desk is very friendly. Although he doesn’t understand English, he still answers my questions to the best of his ability. Unlike the Hakata store, two room cards can be provided to prevent charging laptops when leaving the room. I stayed for 5 nights, but I am still not used to it because the pillow is too high. The last night was too tiring, and as a southern kid, I couldn't adapt to the cold weather and needed to hibernate. I closed my eyes and slept for almost 10 hours! The following are the reviews:
1. There is only one pillow and it is too high, which is a common problem of all VIA INN.
2. Unlike the Hakata store: the wash basin is too low, and you need to bend down to wash your face, which will dirty your clothes from time to time; whether it is air-conditioning or heating, the air outlet will blow on your face, but I can't see the air outlet on the ceiling except the one on the hanger, and I can't find other air outlets. In the end, I turned it off to avoid runny nose.
3. The hotel lobby is connected to 711, and guests need to tap their cards to enter the hotel, which is convenient for buying breakfast and snacks.
4. I still have to repeat the hotel's shower is really comfortable, and the water is soft and continuous, which brings a comfortable rest experience for travelers who have been running all day.
5. The hotel WiFi is very smooth and there is no jamming.
6. The lobby provides self-service hotel supplies, including toothbrushes, compressed towels, coffee, black and green tea, cotton swabs, etc. If you need a comb and a razor, you have to buy them at the front desk.
7. I like the cleanliness of the hotel room. Every morning when I go out, I will put a "need to clean" sign outside the door. When I come back at night, I find that the garbage has been cleaned up and even the bed has been neatly folded. The Japanese love of cleanliness is indeed worth learning.
8. The hotel arranged a room facing the street. Except for the cheers of young people outside for a short time at night, it was basically very quiet, but when the curtains were opened, there was a wall.
9. Breakfast is set on the 12th floor, from 6:30 to 10 am, with Western and Japanese styles. On the last day, I chose to have a Japanese breakfast at the hotel, which cost 1,200 yuan, which is better than the Hakata store and has a large dining area.
Overall, except for the location, the interior of the hotel is still good.
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Sakoorah
Single Room C Non smoking
Stayed in Nov 2024
Solo travelers
13 review
4.5/5
Great
Posted on Dec 10, 2024
The location of the hotel is quite convenient, but the countertop in the room is relatively thin and there is not enough space to put things. It would be better if the countertop area was larger. I think the bed and pillows are moderately soft and hard, unlike some beds in Japan that settle down as soon as you sit down. Went, overall satisfied with the hotel's facilities, and will stay again if possible.
Original TextTranslated by Google
Response from Property: 非常感謝您在眾多酒店中選擇梅田 Via Inn。我們很抱歉因為您的房間太寬敞而造成不便。梅田 Via Inn 飯店有更大的房間可供選擇,如果您再次選擇入住我們的酒店,我們很樂意為您提供這些房間。我們期待您的再次光臨。梅田 Via Inn 經理