Mitsui Garden Hotel Osaka Premier

Mitsui Garden Hotel Osaka Premier Reviews

Mitsui Garden Hotel Osaka Premier

Mitsui Garden Hotel Osaka Premier, 3 Chome-4-15 Nakanoshima, Kita Ward, Osaka City, Osaka Prefecture, 530-0005, JapanView Hotel Details
Mitsui Garden Hotel Osaka Premier
Mitsui Garden Hotel Osaka PremierMitsui Garden Hotel Osaka PremierMitsui Garden Hotel Osaka Premier
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Mitsui Garden Hotel Osaka Premier Guest Reviews

4.4/5
Very Good
227 review
Verified reviews
Location4.3
Amenities4.4
Service4.5
Cleanliness4.5
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All Reviews(227)
Positive reviews(213)
Reviews with photos/video(53)
Quiet & comfortable(21)
Offers pick-up/drop-offs(19)
Classy environment(17)
Easy to get around(12)
Delicious breakfast(11)
Great location(11)
Loved the view(9)
Relaxing hot springs(6)
Negative reviews(14)
Takakohazenut
Regular Floor Moderate Double Room
Stayed in Mar 2024
Solo travelers
8 review
4.2/5
Very Good
Posted on Apr 14, 2024
Mitsui Garden Osaka is a little far out of the way from the main Osaka train station but it tries to remedy this with a free daily shuttlebus service from the station to the hotel which runs till 9pm thereabouts. (You do need to figure your way to the right train exit. cross a road, walk a short distance before you reach the shuttle bus stop. For a super loooong station, it may mean a lot of running in order to make it in time for the bus). Rooms are clean and spacious, I like how this Mitsui hotel has both indoor and outdoor public bath areas (although Mitsui Fukuoka is still the best among the four Mitsui hotels I stayed across Japan to date). I also really appreciate how the staff here are able to understand and speak more English compared to many other hotels. Breakfast buffet is good too
Response from Property: Thank you for staying at Mitsui Garden Hotel Osaka Premier. We would also like to thank you for taking the time to provide us with your feedback despite your busy schedule. We are very pleased to hear that you were satisfied with your stay. All of our staff will continue to work hard to ensure that you have an even more comfortable stay the next time you visit us. Once again, thank you so much for choosing our hotel from the many options available. All of our staff look forward to welcoming you back.
Ersin
Concept Floor Deluxe Twin Room
Stayed in Apr 2024
Couples
4 review
5.0/5
Outstanding
Posted on May 2, 2024
Very clean and neat enviroment on a good location with lovely personnel.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Osaka Premier. We would also like to thank you for taking the time out of your busy schedule to provide us with your feedback. We are glad that you were satisfied with your stay with us. All our staff will do their best to make your next stay more comfortable. Thank you very much for choosing our hotel among many other hotels. All our staff look forward to your next visit.
paweena
Moderate Queen Room(No view)-Non-Smoking
Stayed in Mar 2024
Couples
11 review
5.0/5
Outstanding
Posted on Mar 14, 2024
The hotel is very good as usual. We always choose Mitsui Garden when we travel in Janpan. Good room Good service Good location. If you have a chance ,pls try .
Response from Property: Thank you very much for choosing our hotel. We would also like to thank you again for taking time out of your busy schedule to write a review. All of our staff is very pleased to hear from you. We will continue to improve our services based on the feedback we have received. We hope you will visit our hotel again. Front Desk Manager
Lynn Avie
Comfort Double Non-Smoking
Stayed in Dec 2023
Couples
6 review
5.0/5
Outstanding
Posted on Dec 17, 2023
We stayed here for 4 nights while we were in Osaka and we enjoyed our experience there. The check-in process was smooth as most staff could converse in English. They were also very helpful & kind - even surprised us with a little gift as we were in Japan for our honeymoon. We were also thankful that we could store our luggage there after we checked out Room wise - it exceeded our expectations in terms of size as there were tables & seats for us and we had enough space for our luggages. The beds & pillows were comfy enough for us. Shower area was nice & flow was decent - can be a bit better. Toilet was decent too. We had plenty of space to place our belongings. Amenities wise - there were 2 washers & 2 dryers. Payable by app or coins. Onsen was decent, more modern & had carbonated water & also a jacuzzi outside. It was very clean. Could have provided towels inside though.. Location wise - it's a bit of a walk from the main train stations but there were a few options to travel from. Nearest stations being Higobashi & Yodoyabashi. But the hotel does offer shuttle bus services to and from Osaka City station a few times each hour & they were very punctual. This did help us to travel to different areas of Osaka rather easily. There were many shops & food options around the area to try out - we did love this Tori Soba Zagin which one should try esp if they are staying in the hotel. We would definitely consider staying here again if we were to return to Japan!
Response from Property: Thank you very much for having stayed at Mitsui Garden Hotel Osaka Premier on the other day. We are so pleased to hear that your stay in Osaka was joyful and comfortable with us. Regarding providing towels at Public bath, we belive that there is room for more consideration. If you have next opportunity to return to Japan in near future, We will be happy to welcome you again. Looking forward to seeing you. Front Office Manager
Guest User
Regular Floor Moderate Queen Room
Stayed in May 2024
Business travelers
2 review
4.7/5
Amazing
Posted on May 26, 2024
All staff members were very friendly and professional. My Japanese is very limited but communication was never an issue as all members speak very good English. Location is very good (hotel overlooks the Tosahori River) and it’s walking distance to restaurants, museums and Osaka Station. Hotel was very clean and well kept (appearance is new). Rooms were comfortable (good size) and modern. AC works great which is a plus if you visit during the summer months. There is an Onsen but timing did not allow for me this visit. I would stay at Mitsui Garden and recommend to other colleagues for future visits.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Osaka Premier. We also appreciate you taking the time to provide us with feedback despite your busy schedule. We are glad that you were satisfied with your stay at our hotel. All our staff will do our best to make your next stay more comfortable. Thank you very much for choosing our hotel from many other hotels. All our staff look forward to your next visit.
Guest User
Moderate Queen Room-Non-Smoking
Stayed in Feb 2024
Friends
6 review
5.0/5
Outstanding
Posted on Feb 18, 2024
Nice location, great view from the room.
Response from Property: Thank you for staying at our hotel. Also,we appreciate you for giving us the feedback of your stay. We are glad to hear that you are satisfied with your stay. We are looking forward to welcoming you again in Osaka. Front Office Manager
Icy35
Moderate Twin Room Smoking
Stayed in Oct 2023
Friends
1 review
5.0/5
Outstanding
Posted on Oct 31, 2023
My all time favourite hotel in osaka. Walking distance to train station higobashi. 24/7 convenient shop just beside the hotel. Onsen at level 16. What more could I ask for ?
Response from Property: Thank you very much for having stayed at our hotel this time.Also, thank you again for having posted a review despite being busy.We are very happy that you were able to use the large public bath on the 16th floor of the hotel and the nearby convenience store, and you were able to have a satisfying stay.If you use the hotel again, we are glad. Front Office Manager
Ciauciau
Comfort Double Non-Smoking
Stayed in Mar 2024
Family
4 review
4.5/5
Great
Posted on Mar 16, 2024
The hotel’s ambience is really good, pretty and giving neat feeling. The room has no carpet and separated shower and toilet. Whilst it is not too big, it is enough for 2 people and it has a table where you could have your snacks on. All in all it is enough, shower room is relatively spacious. There is shuttle bus every 30 minutes or 20 minutes at certain hours to JR Osaka. It is very convenient. It is actually in office area hence no mall nearby. It is close to the river and there is 7-11 and Familymart nearby. I recommend this place if you don’t have to stay in the centre of Namba or Umeda.
Response from Property: Thank you very much for choosing our hotel. We would also like to thank you again for taking time out of your busy schedule to write this review. We are very pleased to hear that you were generally satisfied with your stay with us. Based on the feedback we have received, we will strive to improve our service even further. We hope you will visit our hotel again. Front Desk Manager
Guest User
Moderate Twin Room Non smoking
Stayed in Feb 2024
Couples
12 review
4.5/5
Great
Posted on Feb 4, 2024
Excellent hotel and very clean. Really enjoy the hot spa at roof top. The only thing is the location as it is a bit far from Osaka station and not easy to go in and out. Shuttle location is unclear and took me 30 minutes to find it. Great breakfast and service 100%
Response from Property: Thank you very much for staying at our hotel. Also, thank you again for taking the time out of your busy schedule to post a review. We apologize for the time it took to find the shuttle bus. The location and time of the shuttle bus are listed on the website. Based on the opinions we have received this time, we will carry out reforms and aim to improve our services. We would be grateful if you could use the hotel again. Front Office Manager
Joshua Keil
Moderate Queen Room-Non-Smoking
Stayed in Dec 2023
Couples
3 review
4.0/5
Very Good
Posted on Jan 9, 2024
Overall good experience, quiet area, but still convenient. Staff were pleasant. The sound proofing could have been better. Could hear people walking and closing doors in the hallway. Also the men’s public shower had some bugs on the walls, and mold on the ceiling, could use a deep cleaning.
Response from Property: Thank you very much for staying with us the other day. We are very pleased to hear that you were generally satisfied with your stay. Regarding the cleaning of the large bathrooms, we will thoroughly inspect and check them after cleaning in the future. Based on the feedback we have received, we will strive to improve our services even further. We hope you will consider us again when you have a chance. front office manager
Guest User
Comfort Double Non-Smoking
Stayed in May 2024
Couples
11 review
4.0/5
Very Good
Posted on Jun 9, 2024
There is a distain from the hotel to nearest train station
Response from Property: Thank you very much for having stayed at our hotel this time. Also, thank you again for having posted a review despite being busy. Based on the opinion received this time, we will reform and continue to aim for better service improvement. If you use the hotel again, we are glad. Front Office Manager
Karen
Moderate Queen Room-Non-Smoking
Stayed in May 2023
Solo travelers
8 review
4.2/5
Very Good
Posted on Jun 4, 2023
Reasonable distance away from the train station, not far from Osaka station. Several convenience store nearby.
Response from Property: Thank you for staying with us at Mitsui Garden Hotel Osaka Premier and we appreciate your detailed review of our hotel. Also, thank you again for having posted a review despite being busy. We are very happy to know that you were satisfied with your stay. We certainly hope that your time at Mitsui Garden Hotel Osaka Premier was a memorable one and look forward to welcoming you back in the future. Front Office Manager
Guest User
Concept Floor Superior Queen City View
Stayed in Sep 2023
Couples
1 review
5.0/5
Outstanding
Posted on Sep 17, 2023
Great place with great view! clean, quiet, and elegant. Perfect night for me and my girl!
Response from Property: Thank you for sharing your wonderful experience at Mitsui Garden Hotel Osaka PREMIER. We are thrilled that we were able to create a memorable evening for you and your special someone. We strive to create exceptional experiences for our guests and are delighted that we achieved this goal. We look forward to welcoming you back very soon.Front Office Manager
BenW
Moderate Queen Room-Non-Smoking
Stayed in Jun 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Jul 1, 2024
Was very nice. Big rooms
Guest User
Moderate Twin Room Non smoking
Stayed in Jul 2023
Family
1 review
4.2/5
Very Good
Posted on Aug 5, 2023
Good view with hot spring Excellent for family trip but no shops/restaurant nearby
Response from Property: Thank you for staying at Mitsui Garden Hotel Osaka Premier other day. We are glad to know that you enjoyed the view from your room and our artificial carbonated hot spring. If you have next opportunity to visit Osaka, Japan again, we look forward to welcoming you back. Front Office Manager