Smile Hotel Premium Osaka Higashishinsaibashi Reviews
Smile Hotel Premium Osaka Higashishinsaibashi
2 Chome-13-17 Shimanouchi, Chuo Ward, Osaka City, Osaka Prefecture, 542-0082, JapanView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Smile Hotel Premium Osaka Higashishinsaibashi Guest Reviews
4.5/5
Great
780 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.4
Cleanliness4.5
Filter by:
Sort by:
All reviews(780)
Positive reviews(754)
Reviews with photos/video(152)
Easy to get around(93)
Convenient for shopping(89)
Close to metro(48)
Average sound insulation(28)
Delicious breakfast(28)
Would stay again(19)
Friendly front desk staff(12)
Luggage delivery service(11)
Negative reviews(26)
Guest User
Triple Room-Smoking
Stayed in Aug 2024
Family
1 review
4.0/5
Very Good
Posted on Aug 8, 2024
We booked a 3-bedroom and was given a smoking room. Really bad smell for us non-smokers and could barely sleep at night. Asked front desk if we can change to non-smoking and could only change the room for us on our 3rd night. Hotel staff was friendly but not too fluent in English. Location is good and walkable distance to dotonburi and shinsaibashi.
Lee
Standard Double Room-Non-Smoking
Stayed in Jun 2024
Family
4 review
4.0/5
Very Good
Posted on Jun 5, 2024
Only complaint is the space and limited clothes hanging space. Opening the luggage need to be strategic too. Better to pack light and wash clothes at hotel
Zihan
Standard Double Room-Non-Smoking
Stayed in Jun 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jun 13, 2024
It’s a really nice and cosy hotel, at prime location in Osaka
Perfect location and a clean hotel. Easy to access everywhere by walk or by train around Osaka city. I will book this hotel again. Highly recommend!
Williamyyg
Standard Double Room-Non-Smoking
Stayed in Jul 2024
Family
1 review
3.0/5
Posted on Jul 28, 2024
Good location with very limited service, can not help to store a suitcase, we booked a return trip back to this hotel and they not allow us to store a single small luggage. Unbelievable. So we Cancel the return booking and avoid it
Peanutbutter1216
Standard Double Room-Non-Smoking
Stayed in Jul 2024
Couples
1 review
4.2/5
Very Good
Posted on Jul 31, 2024
The hotel is located close to Dotonbori and Shinsaibashi shopping areas. There are also metro stations nearby that’s makes staying here convenient. The staff at the hotel are very polite and helpful. There is also an airport bus service about 2 minutes walk from the hotel.
Guest User
Standard Double Room-Non-Smoking
Stayed in Jan 2024
Family
3 review
4.5/5
Great
Posted on Jan 19, 2024
The hotel comes with great location, near to Shinsaibashi shopping street and Dontonburi. But quite a challenging to walk with luggage to the hotel from Shinsaibashi Station. The surroundings are full of eatery and night clubs and family mart. The hotel room is clean with acceptable comfortable bed and lucky we booked 2 single-bedded room thus able have space to put our 2 big luggages. The weak point is the room cleaning service only apply on 4th day / 7th day / 10th day. Thus, our 3 days stay do not have any cleaning service.
西西小妹子
Standard Double Room-Non-Smoking
Stayed in Jul 2024
Couples
3 review
3.5/5
Posted on Aug 6, 2024
Good location. There are many convenient stores , bars and pubs downstairs in 5-10
mins walk.
Katherine Lam
Standard Twin Room-Non-Smoking
Stayed in Jul 2024
Travel with friends
4 review
4.0/5
Very Good
Posted on Jul 16, 2024
The area is a little bit far from train station/main shopping area (15 mins), but the walk to the hotel is full of intersting shops.
The room I was assigned to was on the 3rd floor which was a bit small (still ok). Not noisy.
Room cleaning was offered every 4th night, but they said you can order additional cleaning service if needed (I ordered but they did not additionally clean my room - they apologized)
There was a cockcroach!!!! in my room!!!!!! Very active walking around!!! Luckily the staff came very quickly and removed it.
All in all, not the best I have encountered in Japan but value for money.
Max-C
Standard Double Room-Non-Smoking
Stayed in Jan 2024
Couples
19 review
5.0/5
Outstanding
Posted on Jan 11, 2024
Excellent hotel for their srvice and location easy access to manu places. Highly recommended to stay in Osaka.
Venessa
Standard Twin Room-Non-Smoking
Stayed in Dec 2023
Family
1 review
2.5/5
Posted on Jan 1, 2024
Smile premium hotel has no cleaning service if you get complimentary water. The kettle is dirty has white dot dot. Breakfast is fair.
thinkingaboutmynextleave
Standard Double Room-Non-Smoking
Stayed in Dec 2023
Couples
7 review
4.5/5
Great
Posted on Jan 5, 2024
Location wise pretty good as it was a good walking distance from Dotonbori! (glico man) But roads below were very noisy and there were ambulance every night which u can clearly hear, not the cleanest street below as well but no complaints otherwise
Anonymous User
Standard Double Room-Non-Smoking
Stayed in Jul 2024
Couples
1 review
3.2/5
Posted on Jul 15, 2024
Location is excellent but a bit noisy at midnight. Don’t expect too much on services…