Art Hotel Osaka Bay Tower Reviews
Art Hotel Osaka Bay Tower
1 Chome-2-1 Benten, Minato Ward, Osaka City, Osaka Prefecture, 552-0007, JapanView Hotel Details
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Art Hotel Osaka Bay Tower Guest Reviews
4.5/5
Great
594 review
Verified reviewsLocation4.6
Amenities4.5
Service4.5
Cleanliness4.5
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All reviews(594)
Positive reviews(568)
Reviews with photos/video(243)
Easy to get around(109)
Convenient for shopping(59)
Delicious breakfast(51)
Large rooms(41)
Close to metro(38)
Loved the night views(36)
Relaxing hot springs(25)
Delicious buffet(14)
Negative reviews(26)
Mani Pariasamy
Sky Floor Queen Room
Stayed in Nov 2024
Family
8 review
Outstanding
Posted on Dec 4, 2024
Clean and new hotel. Able to survive an earthquake!!! Room was very spacious and toilet was comfortable as had a separate area for shower, sink and wc. Nice view as we were on the 50th floor. Could see all the way to Osaka Aquarium. Staff were friendly. Hotel is well connected (sheltered) to JR and Chou lines which are linked well to all parts of the city. Many convenience stores and bakeries nearby.
Response from Property: Thank you for choosing to stay with us and for your kind feedback! We are delighted to hear that you enjoyed a comfortable stay and found our location and facilities convenient for your needs. It is always our pleasure to provide a welcoming experience for our guests. We look forward to having the opportunity to welcome you back in the future. Wishing you safe and pleasant travels ahead!Kindest Regards,ReceptionArt Hotel Osaka Bay Tower
Mouse Fang
Sky Floor Twin Room
Stayed in Nov 2024
Family
6 review
Amazing
Posted on Nov 25, 2024
We stayed at Art Hotel for 4 nights and found it to be very clean. One of our rooms offered a stunning view—better than the one we saw from Umeda Sky Building, surprisingly! The hot spring is a must-try activity for anyone staying at this hotel, and we thoroughly enjoyed it.
Response from Property: Thank you for choosing Art Hotel Osaka Bay Tower for your stay.
We are truly grateful for your kind words and the time you took to share your experience with us. We are delighted to learn that you had a relaxing and enjoyable stay. Your satisfaction is our motivation, and we are committed to continuously improving our services.
We appreciate your valuable review, especially considering your busy schedule. When you are in the area again, we would be thrilled to welcome you back to our hotel. Our entire team is eagerly looking forward to your next visit.
Sincerely,
Front Desk
Art Hotel Osaka Bay Tower
DRYOLO
Sky Floor Queen Room
Stayed in Nov 2024
Couples
10 review
Outstanding
Posted on Dec 1, 2024
Great view and delicious breakfast
Spacious room space and modern bedroom
Response from Property: Thank you very much for your highly positive review of Art Hotel Osaka Bay Tower. We are truly delighted to hear that we could provide you with a comfortable stay.
Your satisfaction with the beautiful views from your room, cleanliness, and breakfast brings us immense joy. We prioritize delivering exceptional experiences to our guests, and we are pleased to see that your feedback reflects the fruits of our efforts.
We will continue to strive for service excellence to meet and exceed your expectations. We look forward to the opportunity to welcome you back to Art Hotel Osaka Bay Tower. Please do not hesitate to stay with us again.
Sincerely,
Front Desk
Art Hotel Osaka Bay Tower
Citrix
Superior Twin Room - Non-Smoking
Stayed in Oct 2024
Travel with friends
9 review
Very Good
Posted on Oct 11, 2024
The room is clean and there is a family mart nearby for late night snack shopping. However, the hotel doesn’t provide complimentary mineral water. Parking is also charged and the front desk doesn’t help to settle the payment and expect guest to settle the parking bill with cash at the machine upon exit.
Response from Property: Dear Guest,Thank you for choosing to stay at our hotel and for taking the time to provide valuable feedback. We are pleased to hear that you found the room clean and appreciated the convenience of the nearby convenience store. Regarding the complimentary water and parking arrangements, we will carefully review and consider improvements to enhance the overall guest experience.Thank you once again for your review and for choosing to stay with us.We appreciate your valuable feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything specific you would like us to address or if you have any further suggestions, please feel free to let us know.Kindest Regards,Reception, Art Hotel Osaka Bay Tower
nco
Superior Twin Room - Non-Smoking
Stayed in Aug 2024
Travel with friends
8 review
Outstanding
Posted on Oct 20, 2024
Nice city view. The room is tidy and clean. Compare to other hotels in Osaka, this hotel is really good value for the money
Response from Property: Dear Sir/ Madam,Thank you for staying with us and for this wonderful review. We work diligently to offer the best service and a great stay for each guest. It is nice to know when this succeeded. Thank you once again for your review and for choosing to stay with us.We appreciate your valuable feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything specific you would like us to address or if you have any further suggestions, please feel free to let us know.Kindest Regards,Reception, Art Hotel Osaka Bay Tower
george benigno
Superior Queen Room - Non-Smoking
Stayed in Aug 2024
Family
3 review
Great
Posted on Aug 18, 2024
Nice interior. Clean. Fast checkout. It’s near everything you need.
Response from Property: Thank you for choosing Art Hotel Osaka Bay Tower for your stay.
We are truly grateful for your kind words and the time you took to share your experience with us. We are delighted to learn that you had a relaxing and enjoyable stay. Your satisfaction is our motivation, and we are committed to continuously improving our services.
We appreciate your valuable review, especially considering your busy schedule. When you are in the area again, we would be thrilled to welcome you back to our hotel. Our entire team is eagerly looking forward to your next visit.
Sincerely,
Front Desk
Art Hotel Osaka Bay Tower
Anonymous User
Superior Queen Room - Non-Smoking
Stayed in Jun 2024
Couples
3 review
Outstanding
Posted on Jun 13, 2024
It was an amazing stay in the Hotel with an Onsen place right in the same complex. Super convenient as it’s just opposite to a JR station, but do look for the right exit which connect to the hotel with a easy accessible walk over a footbridge - going the bumpy and chaotic way along the street with all our luggages weren’t fun. It’s chic & chill, and with an amazing view! The sunset was nice - I was up before 4:30am to catch it.
Response from Property: Thank you for choosing Art Hotel Osaka Bay Tower for your stay.
We are truly grateful for your kind words and the time you took to share your experience with us. We are delighted to learn that you had a relaxing and enjoyable stay. Your satisfaction is our motivation, and we are committed to continuously improving our services.
We appreciate your valuable review, especially considering your busy schedule. When you are in the area again, we would be thrilled to welcome you back to our hotel. Our entire team is eagerly looking forward to your next visit.
Sincerely,
Front Desk
Art Hotel Osaka Bay Tower
Vera
Superior Twin Room - Non-Smoking
Stayed in May 2024
Couples
2 review
Very Good
Posted on May 29, 2024
We had a wonderful stay at this hotel, which offers spacious rooms and a convenient location. There are supermarkets and restaurants in the area, making it very convenient for us.
One of the highlights was enjoying the hot spa which’s nearby hotel. As hotel guests, we received a discount of about one thousand Yen for the entry.
The breakfast experience at the sky restaurant on the 51st floor was delightful, with a beautiful view and delicious food.
What made the whole experience even better was the great deal we got from Trip for this hotel.
Response from Property: Thank you very much for your highly positive review of Art Hotel Osaka Bay Tower. We are truly delighted to hear that we could provide you with a comfortable stay.
Your satisfaction with the beautiful views from your room, cleanliness, and breakfast brings us immense joy. We prioritize delivering exceptional experiences to our guests, and we are pleased to see that your feedback reflects the fruits of our efforts.
We will continue to strive for service excellence to meet and exceed your expectations. We look forward to the opportunity to welcome you back to Art Hotel Osaka Bay Tower. Please do not hesitate to stay with us again.
Sincerely,
Front Desk
Art Hotel Osaka Bay Tower
Sze Wan
Deluxe Triple Room
Stayed in May 2024
Family
4 review
Very Good
Posted on May 31, 2024
Good service but think the opening hour of hot spring is better to be longer to midnight
Response from Property: Thank you for choosing Art Hotel Osaka Bay Tower for your stay.
We are truly grateful for your kind words and the time you took to share your experience with us. We are delighted to learn that you had a relaxing and enjoyable stay. Your satisfaction is our motivation, and we are committed to continuously improving our services.
We appreciate your valuable review, especially considering your busy schedule. When you are in the area again, we would be thrilled to welcome you back to our hotel. Our entire team is eagerly looking forward to your next visit.
Sincerely,
Front Desk
Art Hotel Osaka Bay Tower
JASLIN FONG
Superior Queen Room - Non-Smoking
Stayed in Sep 2024
Family
1 review
Outstanding
Posted on Oct 9, 2024
Good location . Easy to connect to JR lines and metro lines.. worth staying with good amenities around this area..
Response from Property: Thank you for sharing your feedback. Our hotel is conveniently located with easy access to JR lines and metro lines, making it a great choice for travelers looking to explore the city efficiently. We're delighted to hear that you found the amenities around the area to be satisfactory and that you feel staying with us was worthwhile. We continuously strive to provide a comfortable and convenient experience for our guests, ensuring that both the location and services meet their needs. We look forward to welcoming you again in the future and hope to continue exceeding your expectations.Kindest Regards,Reception, Art Hotel Osaka Bay Tower
Tieny
Superior Queen Room - Non-Smoking
Stayed in Aug 2024
Family
1 review
Very Good
Posted on Aug 15, 2024
Over all experiences were good but the 51 Buffet breakfast receptionist was not immediate told me that was no table to be served if the customers had no pre-paid coupons for the breakfast, he requested us to wait for him to served the customers who had coupons first and we line up for more than 20 mins and end up he wasn't explained why we needed wait beside the lines until I asked what was happened and he used his google translate to explained there were no table would able to served us, that made me so angry why he didn't let me know immediate, poor english is the major problems in this hotel too.
Response from Property: First and foremost, we sincerely apologize for the discomfort you experienced during your stay.
We have carefully reviewed the issues you raised in your review and are actively considering improvements. We take your feedback seriously and are committed to enhancing our staff training and service quality to prevent similar situations in the future.
We deeply regret that your stay at Art Hotel Osaka Bay Tower left you with a negative impression. We will make every effort to provide improved services moving forward, and we hope to have the opportunity to welcome you back to our hotel in the future.
If you have any questions or requests, please feel free to let us know. We look forward to your next visit.
Sincerely,
Front Desk
Art Hotel Osaka Bay Tower
Ho
Deluxe Triple Room
Stayed in Jul 2024
Family
3 review
Posted on Aug 4, 2024
The room is spacious and staff are quite nice and responsive. However, the items in room are not very clean. Cups are dirty. Toilet has some little smell. We stayed on 24th floor. I wondered why the corridor has no air conditioners 😅so hot while walking through the corridor on that floor.
Response from Property: We would like to express our sincere gratitude for choosing to stay at Art Hotel Osaka Bay Tower.
However, we deeply apologize for any discomfort you experienced due to issues with the cleanliness during your stay. We understand the importance of a clean and pleasant environment for our guests, and we are truly sorry for falling short of your expectations.
To prevent such incidents from happening in the future, we will reinforce our cleaning and inspection procedures. We are committed to learning from this experience and striving to provide a comfortable space for our guests.
We are truly grateful for your valuable feedback, which gives us an opportunity to improve.
We would be delighted if you would consider staying with us again in the future. Our entire team is eagerly awaiting the chance to welcome you back.
Sincerely,
Front Desk
Art Hotel Osaka Bay Tower
Cher.ylyl
Standard Double Room - Non-Smoking
Stayed in Dec 2023
Couples
5 review
Very Good
Posted on Dec 15, 2023
Nice view from hotel, very convenient and near the train station(2 lines) The room size is also okay, enough for 2 pax, not squeezy.
As it was during winter when i went, the building didnt had aircon but had heater on. The room was abit stuffy then since the air flow was very little. The laundry machines was very bad, take very long to wash and dry (2hrs) but the clothes was still not dry. Had to go to a nearby laundromat.
Response from Property: Thank you very much for choosing Art Hotel Osaka Bay Tower from among many lodging facilities.
The air conditioning in the rooms is controlled by the entire building and cannot be set individually. We apologize for any inconvenience this may cause and appreciate your understanding.
If it gets cold, we will bring blankets to your room. If it gets hot, we will bring an air conditioner to your room.
We look forward to welcoming you to our hotel again when you visit Osaka.
Best regards,
Art Hotel Osaka Baytower
Reception
Guest User
Sky Floor Twin Room
Stayed in Jun 2024
Couples
3 review
Amazing
Posted on Jun 16, 2024
Love this hotel. Very near the subway and onsen. The hotel lobby looks grand. Big supermarket, Daiso, restaurants, family mart are within walking distance. The breakfast on the 51st storey is value for money and worth paying for it . Will definitely stay here again.
Response from Property: Thank you for choosing Art Hotel Osaka Bay Tower for your stay.
We are truly grateful for your kind words and the time you took to share your experience with us. We are delighted to learn that you had a relaxing and enjoyable stay. Your satisfaction is our motivation, and we are committed to continuously improving our services.
We appreciate your valuable review, especially considering your busy schedule. When you are in the area again, we would be thrilled to welcome you back to our hotel. Our entire team is eagerly looking forward to your next visit.
Sincerely,
Front Desk
Art Hotel Osaka Bay Tower
Wong
Superior Twin Room - Non-Smoking
Stayed in Jun 2024
Travel with friends
2 review
Posted on Jun 19, 2024
Nice convenient spot. Service normal, air conditioner far not enough. Staff just normal, not much helpful
Response from Property: Thank you for choosing Art Hotel Osaka Bay Tower for your stay.
The air conditioning system operates centrally and cannot be adjusted individually for each room. We kindly ask for your understanding in this matter. However, we do offer rentals of cooling and heating units, so please feel free to request them if you have the opportunity to stay with us again in the future.
Lastly, we would like to extend our heartfelt gratitude for sharing your valuable feedback despite your busy schedule.
Sincerely,
Front Desk
Art Hotel Osaka Bay Tower