Oriental Hotel Universal City

Oriental Hotel Universal City Reviews

Oriental Hotel Universal City

6 Chome-2-78 Shimaya, Konohana Ward, Osaka City, Osaka Prefecture, 554-0024, JapanView Hotel Details
Oriental Hotel Universal City
Oriental Hotel Universal CityOriental Hotel Universal CityOriental Hotel Universal City
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Oriental Hotel Universal City Guest Reviews

4.6/5
Great
694 review
Verified reviews
Location4.7
Amenities4.5
Service4.5
Cleanliness4.6
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All reviews(694)
Positive reviews(672)
Reviews with photos/video(169)
Delicious breakfast(136)
Convenient for shopping(51)
Easy to get around(49)
Close to amusement park(27)
Luggage delivery service(23)
Well designed(12)
Tasty restaurant(10)
Highly recommended(5)
Negative reviews(22)
Ricky
[Non-smoking]Superior Twin Room
Stayed in Mar 2024
Family
2 review
4.7/5
Amazing
Posted on Mar 26, 2024
The hotel is near the JR station(around 2-3 mins walk) and just in front of the USJ (around 5 mins walk). This is absolutely a nice place if you have plan a trip to USJ. It reduces your time on travel back and forth to the Osaka city after queuing the whole day in USJ. There was a welcome drink on the check in date, and snack (a tasty hotdog) in the evening. The breakfast is tasting good and looking nice as well. The room is clean and it has a nice view with the front door of USJ. It’s absolutely amazing. Definitely we recommend you to stay in this hotel.
6/7
Response from Property: Thank you very much for staying at Oriental Hotel Universal City. We are deeply honored by your praise. We are delighted that you enjoyed our welcome lounge and clean and tidy guest rooms during your stay. We will continue to strive to be a hotel that everyone loves and look forward to serving you in the future. Universal City Oriental Hotel All employees
NaChanlovestravel
[Non-smoking]Superior Twin Room
Stayed in Jul 2024
Family
7 review
4.7/5
Amazing
Posted on Jul 24, 2024
It's such a great experience staying there with my family. it is near the station exit and the USJ just around the corner. though I feel it would be great to have more furniture in the room since I have nowhere to place my things and clothings except a small table and a chair in the room. This time It's my first to use Airporter for delivering my luggage to my next hotel. it saves us a lot of time in transferring. I like it!
Response from Property: Thank you very much for staying at the Oriental Hotel Universal City.Thank you very much for your comments on our hotel.All of us at Oriental Hotel Universal City will continue to make every effort to make your stay with us a memorable one, and we look forward to your continued patronage.Oriental Hotel Universal CityFrom all the staff
Hayden
[Non-smoking]Superior Twin Room
Stayed in Dec 2023
Couples
3 review
4.5/5
Great
Posted on Dec 20, 2023
Very nice location and so many restaurants around the hotel. The room is very clean and I love the breakfast so much
Response from Property: Thank you very much for staying at Oriental Hotel Universal City.It is our greatest pleasure to be able to help our guests who are coming for leisure to have a relaxing time in our hotel. We, hotel staffs, are encouraged by your words.Look forward to welcoming you back again.Oriental Hotel Universal CityAll the staff
amelia
[Non-smoking] Moderate twin
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 6, 2024
Wonderful property. Room looks to be renovated. Decent sized with reasonable amenities for the price. Location close to USJ and train station. Plenty of restaurants just outside the Hotel. Welcome voucher include drink and cookies bar, and a hot dog per person. Internet was good. There is free luggage storage facility. One downside is there is no coin laundry facility.
Response from Property: Thank you very much for staying at the Oriental Hotel Universal City.We are very honored to hear your kind words and that you were satisfied with our service.All of us at Oriental Hotel Universal City will continue to make every effort to make your stay with us a memorable one, and we look forward to your continued patronage.Oriental Hotel Universal CityAll the staff
Guest User
[Non-smoking]Superior Twin Room
Stayed in May 2024
Family
7 review
5.0/5
Outstanding
Posted on Jun 7, 2024
Staff and helpful and went beyond their duties to help check and get confirmation of our booking of night bus from USJ to Tokyo. Breakfast was well-catered for guests of different age group including children between 2-12 years old. Lastly, the location of the hotel being not too far from the train station and USJ but affordable for 3 nights stay is a plus point
Response from Property: Thank you very much for staying at the Oriental Hotel Universal City.We are very honored to hear your kind words and that you were satisfied with our service.All of us at Oriental Hotel Universal City will continue to make every effort to make your stay with us a memorable one, and we look forward to your continued patronage.Oriental Hotel Universal CityAll the staff
莉妃
[Non-smoking]Moderate Double Room
Stayed in May 2024
Family
4 review
5.0/5
Outstanding
Posted on May 23, 2024
The hotel is less than 5 minutes walking distance to the gate of Universal Studio Japan. You can spot it once stepping out of the train station. There was a baggage room for guests before and after checking in/out of the hotel to store their shopping loot and luggage. It is very considerate for guests who are visiting the USJ for 2 consecutive and/or too tired after playing one whole day in it. There is also a bathtub in our room which we can have a hot bath/foot bath after walking around the park (or even standing queueing up for hours). Their front desk staff can communicate in English and Chinese. Very grateful for it!
Response from Property: Thank you very much for staying at the Oriental Hotel Universal City.We are very honored to hear your kind words and that you were satisfied with our service.All of us at Oriental Hotel Universal City will continue to make every effort to make your stay with us a memorable one, and we look forward to your continued patronage.Oriental Hotel Universal CityAll the staff
Guest User
[Non-smoking] Moderate twin
Stayed in Feb 2024
Family
4 review
4.2/5
Very Good
Posted on Apr 15, 2024
Perfect location to suit our needs to have more convenient access to Universal Studio Japan. The hotel room is clean and spacious. The staff are nice too. Good choice.
Response from Property: Thank you very much for staying at the Oriental Hotel Universal City.We are very honored to receive your kind words.All of us at Oriental Hotel Universal City will continue to make every effort to make your stay with us a memorable one, and we look forward to your continued patronage.Oriental Hotel Universal CityAll the staff
imy4ng
[Non-smoking]Superior Twin Room
Stayed in Jul 2023
Family
3 review
5.0/5
Outstanding
Posted on Jul 25, 2023
⭐⭐⭐⭐⭐ Exemplary Service and Convenience! Our stay at Oriental Hotel Universal City was perfection. The seamless check-in process and warm welcome set the tone for an incredible stay. The hotel's direct access to Universal Studios Japan was a major plus. The exquisite dining options and impeccable amenities made us feel pampered throughout.
Response from Property: Thank you very much for staying at the Oriental Hotel Universal City.We are honored to know that you were generally satisfied with your stay.All of us at Oriental Hotel Universal City will continue to make every effort to make your stay with us a memorable one.Oriental Hotel Universal CityAll the staff
Mimi
[Non-smoking] Deluxe Triple
Stayed in Jul 2023
Family
7 review
5.0/5
Outstanding
Posted on Jul 26, 2023
The location is very nearest and convenient. The facilities was quite enough and new. The breakfast was delicious.
Response from Property: Thank you very much for staying at the Oriental Hotel Universal City.We are very honored to receive your kind words.All of us at Oriental Hotel Universal City will continue to make every effort to make your stay with us a memorable one, and we look forward to your continued patronage.Oriental Hotel Universal CityAll the staff
tobeymama
[Non-smoking] Moderate twin
Stayed in Jun 2023
Family
23 review
5.0/5
Outstanding
Posted on Jul 12, 2023
breakfast is excellent, lobby provides ice and microwave, early bird promotion is very good. will stay again
Response from Property: Thank you very much for staying at the Oriental Hotel Universal City.We are very honored to receive your kind words.All of us at Oriental Hotel Universal City will continue to make every effort to make your stay with us a memorable one, and we look forward to your continued patronage.Oriental Hotel Universal CityAll the staff
Annica Siah
Family Room(Moderate Twin Connecting)
Stayed in Dec 2023
Family
1 review
4.2/5
Very Good
Posted on Dec 21, 2023
We stayed in a connecting room and it is quite spacious for 4 pax. It is really near to USJ and it was comforting to know we just need to walk 5mins after a tiring day at USJ. There are many restaurants around and 24hr Lawsons. The hotel's breakfast was really good too! Highly recommended for families with 4 or 5pax to stay here.
Response from Property: Thank you very much for being granted staying with the Oriental Hotel universal city.I can receive words careful and feel very honored.I would like all the staff heartily from now on toward the hotel loved by all of you as I will be devoted to be able to have patronage not to change in future.All the Oriental Hotel universal city staff
TravelPal
[Non-smoking]Superior Twin Room
Stayed in Nov 2023
Family
5 review
4.7/5
Amazing
Posted on Nov 30, 2023
It is only 3mins walk to Universal Studios and you can even do additional shopping at the souvenir shops which is located just outside of your hotel lobby!! Totally suitable for a 2nights stay to enjoy Universal Studios and a short train ride also to Osaka Aquarium via JR Universal City station just beside your hotel as well.
Response from Property: Thank you for staying at Oriental Hotel Universal City.We hope you enjoyed your stay with us.We will continue our efforts to improve our services to make your stay more satisfied and sincerely look forward to welcoming you back again.Oriental Hotel Universal CityAll the staff
Kai leung
[Non-smoking]Superior Twin Room
Stayed in Oct 2023
Family
13 review
3.7/5
Posted on Oct 29, 2023
good location and everything is nice. breakfast is good but there is not much choice at all. generally is fine and very close to JR station recommend only for who going to USJ
Response from Property: Thank you very much for staying at Oriental Hotel Universal City.We are sorry to hear that there were not enough choices for breakfast.We will consider ways to make it more convenient for our guests in the future.We will continue to take your comments into consideration as we strive to make your stay at our hotel more comfortable and enjoyable.We look forward to your continued patronage of Oriental Hotel Universal City.Oriental Hotel Universal CityFrom all of us at Oriental Hotel Universal City
Anonymous User
[Non-smoking]Superior Twin Room
Stayed in Apr 2023
Family
17 review
3.7/5
Posted on Jun 27, 2023
The room was nice. We got 4 single beds. But the aircon is not working. We told the front desk about it and they bring us the portable aircon and since it was spring back then and the weather still cold so it still ok.
Response from Property: Thank you very much for staying at the Oriental Hotel Universal City.We are very sorry for the inconvenience and discomfort caused by the room you stayed in.We will share your feedback with our staff and will do our best to satisfy you in the future.We are very sorry for your disappointment, and we sincerely hope that we can continue to count on your patronage in the future.Oriental Hotel Universal CityFrom all of us at Oriental Hotel Universal City
zorana
[Non-smoking] Moderate twin
Stayed in May 2024
Couples
3 review
5.0/5
Outstanding
Posted on May 8, 2024
Close to USJ Spacious room Fabulous breakfast
Response from Property: Thank you very much for staying at the Oriental Hotel Universal City.We are very honored to hear your kind words and that you were satisfied with our service.All of us at Oriental Hotel Universal City will continue to make every effort to make your stay with us a memorable one, and we look forward to your continued patronage.Oriental Hotel Universal CityAll the staff