Higashi-3-16, Chuo Ward, Osaka City, Osaka Prefecture, 542-0077, JapanView Hotel Details
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FL Hotel Dotonbori Guest Reviews
4.1/5
Very Good
42 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities3.9
Service3.8
Cleanliness4.2
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All reviews(42)
Positive reviews(34)
Reviews with photos/video(9)
Clean and tidy(12)
Awesome stay(10)
Convenient location(10)
Great service(9)
Great location(7)
Negative reviews(3)
Rich7677
Twin Room
Stayed in Jul 2024
Family
9 review
3.7/5
Posted on Jul 15, 2024
Affordable hotel that is very near to Dotonburi and Metro station. I booked 3 nights with breakfast(bread and coffee). Our room is good enough for me and my daughter, has space for our luggages. Toilet has bath tub too..
AMAR ANWAR
Double Room
Stayed in Jun 2024
Couples
15 review
1.5/5
Posted on Jun 15, 2024
Location:
It's in a central location, around 10 min walk to Dotobori. But the hotel itself is nestled in some side streets which are small, dark and feel unsafe. Directly opposite the hotel is (and I'm not joking) an Escort service for *********** people (no judgment on them - but it illustrates the hotel is in a 'seedy' location) There is a 7-11 nearby, but because the hotel is in an area whereby you must turn left, then right, then left, then right over and over again to reach it, it can be confusing.
Hotel room
Small and dark and dirty. The black furniture adds to the small feeling of an already small room. Everything was modern which is nice, but little things like the clock being set to the wrong time and date, shows that there is a lack of attention and care. The room itself was dirty. Stains on walls and dirt on floor.
Hotel Features
Breakfast was a selection of bread and a coffee machine. There's no lobby to eat any of it so you take it and go.
Extra comments:
There is an advantage of an rental places which is that you (usually) have a kitchen but the disadvantage is that you make your own bed and wash your own towels etc...
The advantage of a hotel is that the cleaning is done for you but you have no kitchen
But not in this hotel. You get the worst of both worlds, no kitchen and you clean yourself.
It is common in Japan that every 3-4 days they will clean your room by changing your sheets and vacuuming. This is normal and fine.
But also in EVERY hotel I've been in, including Japan ones, each day they will tidy your bed, give you new towels and empty your bins......but not here.
At FL Hotel Dotonburi, YOU have to take out your own bin daily. YOU have to place your dirty towels outside the room and then when you return to the hotel later that day YOU have to collect the towels from reception. And each day YOU have to make your own bed.
Now for some this may be an advantage because it means no housekeeper comes into your room daily, but it just seems crazy to pay money for a service that every hotel offers and yet you don't receive it.
Also, I stayed on the 9th floor and because everyone has to put out their own bins and towels outside their room each day, you can see how many people are living on your floor. So when I asked for 2 more pillows as the pillows in the room were too soft, I was told no and that the hotel was not yet fully booked but would be and they need all the pillows.....There was one other person living on my floor, the other rooms were empty.
So imagine, if your child got sick and vomited on a pillow, you cannot get another one? In this whole hotel there is nothing spare?! Really poor service.
And annoying things like no hooks in the bathroom or the bathroom door so you cannot hang your robe / clothes for after you shower etc...
You may think - ah its no big deal about towels, but... because the towels are poor quality when you drop them outside your room when you are leaving and when you pick them up from reception (which is another pain as there is only 1 or 2 people in reception and if someone else is checking in, then you must wait) but at each point, you are clothed so then the lint and fluff from towels end up on your clothes each time.
Don't stay here, I'm sorry for the negative review, but the place is dirty, the location is poor (but central) and the room is small and dark. There are so many other hotels in the area and my advise is stay slightly outside of the central area and near a subway / rail line so you can get a cleaner area, bigger room and a cheaper price.
Despite losing money on my FL Hotel booking it was worthwhile to avoid FL Hotel
Response from Property: Thank you for your feedback. We regret that we did not meet your expectations during your stay with us. Your comments, however, are valuable to us as we strive to enhance the overall experience we offer to our guests.We regret that we were unable to accommodate your request for extra pillows. Due to limited stock availability, we are sometimes unable to fulfill such requests. And as you mentioned, we reserve our extra stock for situations such as a child vomiting on the pillow etc. We apologize for any inconvenience this may have caused.Due to our hotel’s central location in Osaka, area is at a premium. We believe that we offer very reasonable rates for the size of our rooms and our location, and the service that we provide. The central location also means being in the heart of the nightlife district. We regret that you found the area to feel unsafe or somewhat 'seedy', however we can vouch for its safety as with most areas in Japan. Rest assured, we will carefully review your feedback and take appropriate measures to improve our services!
Alex Marcus
Double Room
Stayed in May 2024
Couples
5 review
4.0/5
Very Good
Posted on May 15, 2024
Good location, however the hotel’s sound insulation between rooms is severely lacking causing me and my partner to lose sleep on some of the days. Other than that, everything else was decent.
Anonymous User
Hollywood Twin Room
Stayed in May 2024
Couples
10 review
4.0/5
Very Good
Posted on May 12, 2024
Comfort, good pillow (only 1pc) but no lobby/dining area & no ice machine
Guest User
Hollywood Twin Room
Stayed in Aug 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Sep 19, 2024
good!
マックトウタオ
Semi Double Room
Stayed in Aug 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Aug 15, 2024
Clean, friendly receptionist, quite close to the station and walking street, convenient for entertainment and shopping
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Hong Hong
Double Room
Stayed in Jun 2024
Couples
7 review
5.0/5
Outstanding
Posted on Jun 28, 2024
The hotel is clean, the facilities are new, and check-in is smooth. The hotel has breakfast every day before 10:30. The bread is delicious. I will stay here next time I come to Osaka.
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Hktphong
Double Room
Stayed in May 2024
Solo travelers
17 review
4.7/5
Amazing
Posted on Jun 18, 2024
The hotel as a whole needs to be clean as well, because you live on a higher floor and have a good view. The location of the hotel is also very convenient. It is also convenient to go to Kuromon Market and Dotonbori. There is also a railway station nearby.
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Lieeeeeee
Double Room
Stayed in May 2024
Couples
1 review
4.5/5
Great
Posted on May 6, 2024
I was surprised that the breakfast included free bread, coffee and juice!! It was really good. It was also very close to Dotonbori.
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Beixiang
Twin Room
Stayed in Apr 2024
Business travelers
144 review
3.7/5
Posted on May 2, 2024
We chose this place because we wanted to spend the night in Dotonbori. The bedding was simple, but the location was near the center of Dotonbori. Check-out was at 10 o'clock in the morning. There were free bread and drinks in the morning, and Chinese service was available at the front desk.
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Van nguyen 0905
Twin Room
Stayed in Apr 2024
Couples
3 review
4.2/5
Very Good
Posted on Jun 28, 2024
The receptionist is not very friendly, walking into the dotombori neighborhood is also close
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Sy Lil
Hollywood Twin Room
Stayed in Sep 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Sep 28, 2024
The counter staff can communicate in Chinese. The location is very convenient. It only takes about 5 minutes to walk to Dotonbori.
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Guest User
Double Room
Stayed in Jul 2024
Couples
81 review
5.0/5
Outstanding
Posted on Aug 28, 2024
The hotel room is small, but compared to some hotels, it has more rooms, which does not affect the luggage and the activities of several people. It is a 10-minute walk from Shinsaibashi, a 10-minute walk from Kuromon Market, and a 10-minute walk from Namba subway station. The front desk staff is sometimes Chinese, so there is no communication barrier. There is free bread in the morning and free coffee all day. The price-performance ratio is good. I will come again next time!!!
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Nannarat
Twin Room
Stayed in Jun 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jun 26, 2024
This room is near tourist attractions. It's okay, clean, the staff is okay, and there's breakfast. It's not far from the train station. Next time, I'll stay here again.
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Guest User
Twin Room
Stayed in Jun 2024
Family
3 review
4.5/5
Great
Posted on Jul 10, 2024
There was also an unexpected breakfast (bread, drinks) and the room was a little small, but it was very clean and nice~.~