Biwako Grand Hotel Reviews

Clerks are all very nice, and they have shuttle buses to the JR station. However, foreign tourists with tattoos should note that they cannot use public bathroom, but they will still be charged the service fee of it.

The staff provided first-class service and there were no complaints from arrival to departure. Be sure to make a reservation for dinner, delicious and rich

The hotel is in a very good location. Near restaurants and various convenience stores.

There is a certain discrepancy from what we knew at the time of reservation.

The hotel was very spacious, with the floors and walls of the corridors decorated with beautiful stones, and many vases and paintings on display, giving it a luxurious impression. We enjoyed the banquet meals in the large hall, the large public bath, the game corner, the snacks, and the 17 ice cream vending machine, all typical of a Japanese Showa retro tourist hotel. The female staff in the restaurant were energetic and kind. The only disappointments were the horrible dirtiness of the air conditioner in the room and the female check-in staff member who was in a bad mood. She stood out because all the other staff were smiling.

West Wing 508. It's the epitome of the Showa era. The lady showing us to the room was walking slowly with my brother holding my elderly mother's hand, but she didn't look back and walked a few meters ahead. The door opens inwards so two people can't enter at the same time. The balcony railing is rusty and has dirty spider webs. There are no cups or mattresses in the sink, just one futon. We took them out of the closet and stacked them. It's more comfortable to sleep at home. The water in the toilet is at max, about the temperature of a pencil. The Hiei hot springs are good. Good food and good pillows. You can hear the neighbors a little at night. It was a big difference from Kyo Omi where we stayed a few years ago, but my mother was happy with it.