Western Hotel Ouray

Restaurant Review: just the best food we had during our stay in the States so far. Great flavours, pasta like in Italy - simply wonderful. Resonably sized portions. Very friendly stuff. Good wine selection. Would come back, highly recommanded.

The management here could care less about issues experienced here that we pay for with our hard earned money. A dirty room with clothing leftover from the last guest, an unclean bathroom floor and shower with so much hair to clean up I wouldn't even walk barefoot in it. A broken shower vent... after which pointing out they said "Thanks for letting us know." That's it. That's the kind of attitude they have, like if you complain about expecting a clean room, you are bothering them. I was never greeted at the front, when I said I was checking in, she acted like I was bothering and had a blank stare on her face. The bathroom sink didn't drain properly and when reported to the front desk, they replied they didn't know how to clean the drain and no maintenance was on staff. Not their problem I guess, they already had my money! After asking them for gloves and bleach so I could do it myself (I should never have to do this when paying money as a guest), the front desk manager showed up with a fork from the restaurant and dug out hair, food, and a rock from the sink. Gross. It's the laziness of that one housekeeper, that front desk manager who manipulated me as a guest (her sociopathic survival mechanism probably), and the GM who didn't even have the professionalism to ask about my experience before calling me and telling me I wasn't welcome back after making the concerns known to the front desk manager or how she was ineffective at making a difference when she should have. They could all care less about anything but getting our money and not giving it back even when saying I would rather not stay after two hours if going back and forth downstairs just trying to get the room cleaned properly. No thanks. What foolish people to think I'd ever want to give them a dollar again. So yeah, if you think the hotel is cool, go find out and see what uncaring attitude they have! I'm sure some other staff is great, but not the "leaders". What an incompetent lot. Michelle will likely get on here and make comments still without even discussing that awful experience as a customer or just brush it off with their lingo. That's their way of doing business! I had only wanted a clean room or a partial discount for the hours of discomfort. They offered alcohol, but I don't drink. They offered a room with a skylight above the bed, and I couldn't sleep in there. No real solution, such as getting a real housekeeper, a compassionate and competent manager. It's top-down BS. Too bad for the wonderful people involved with the recent restoration or the staff who do a good job, the bad ones will bring them down. Their egos are too big to admit they are wrong!

This is a very nice, well-restored, truly 'Western' hotel in stunning and historic Ouray. We stayed in Room 204, a spacious king room with a kitchenette and a fantastic deck with excellent views and sun. The spa in the basement is well done, with a superb sauna and great hot tub. The 'Saloon' is an excellent restaurant. The staff of the hotel and restaurant are kind and attentive.

I spend a lot of time in Hotels due to my job. So I spent 2 weeks at the Western in the winter. The hotel is old (the oldest wooden commercial structure in Colorado?) and has been meticulously restored only to maintain its old world charm. It's fantastically funky. The floors are slanted and creek, your rolling suitcase may scoot across the floor, the walls may have cracks, the windows strange ways of closing but it works. The design is cowboy rustic chic, but the character is real and not over done. Great linens, comfortable beds, soft robes, kitchenettes, nice snacks and amenities. The food in the restaurant is primarily cooked in a wood fired over. It's fantastic and best when simple and elegant. But like so many of my favorite hotel experiences it's the staff that makes this place special. I was lucky enough to get to know many of them over the course of my stay and they made it a wonderful experience. They have an easy going mountain vibe and pride in service and hospitality. All unique characters in their own rights that add to the charm of this fantastic hotel in a beautiful town. Shout out to Jarrod, Derek, Katie, Kelly, Robin and Michelle (thanks for getting me a dresser for the stay)! Till next time.

Historic hotel with lots of charm, nicely renovated. Unfortunately, there is not an elevator, steep stairs to all rooms, not ADA friendly. Room was "cozy" with a western chic decor, with the scent of lavender throughout. The room was not very clean, fingerprints on windows, TV screen, and headboard. Room floor was visibly dirty, bathroom floor had hair on it and dust on the fixtures and pictures. The worst part was the comforter was clearly not clean. It was stained with multiple unknown things, and visibly dirty. We tried to let the front desk person know, but there wasn't anyone there when we discovered it or upon check out. Overall, the atmosphere was great. However, the cleanliness of the room, was quite disappointing. I will think twice before staying there again or recommending it to others, especially for $275 a night.

Absolutely horrible dinner experience! My wife and I, along with another couple came for a celebration dinner. We ordered an appetizer, a 2 salads and 3 ribeyes. Our salads were served at the same time as the steaks. 2 of the 3 steaks were cooked medium at best when we ordered them medium rare. We also ordered an expensive bottle of wine for which the waitress had no clue of what we asked for and had to come back to ensure that we didn't order a "bordello". The restaurant did comp 2 steaks and 2 salads. Against my wishes, my wife was kind enough to tip $100 on a $300 appetizer, one steak and a bottle of wine. Manager (aka bartender) came to discuss our issues and blamed the issues on a seasonal staff change. Huge disappointment!

Quality establishment for lodging, food and beverage ! We visited in September of 2023 and had a very good visit. We enjoyed the Bar with views of the kitchen and watched many good offerings being made and served. The setting was historic, quality and welcoming. A must stop when in the area. No disappointments. Quality service, atmosphere and offerings.

RESTURANT ONLY-The place and STAFF were Awesome. The food.... well, a bit overpriced for what you get, and not that good (yet). I was told the chef and restaurant were newly re-opened. I ordered the Bison skewers. Note to chef, Bison is tough, not the best meat for a skewer, it was so tough and chewy. The garnishment was great though. However, it was 50 bucks for a dinner, I could barely chew. We didnt say anything, as the staff was so nice. But..chef..bison is best for a burger :)

The room itself was nice, liked having a little kitchenette. There was a window in the shower which was only covered on the bottom part but I could easily see/be seen by neighboring buildings. Although it is newly redone, the sink did not drain well and some shelves were not level. Bed was also very low to the ground, would be an issue for anyone with mobility concerns. There is also no elevator so be mindful of carrying suitcases. When I was there the restaurant and bar were closed for a private event so I had to scramble to find dinner/place to relax as I had planned on trying out their restaurant/bar. Overall it was a nice location but not worth the price.