Hotels near Insula, Palermo

I had a tough time giving InCanto an average rating, because it was definitely not average. The good qualities were really great, but the bad qualities were really bad. First the good - The room was large & comfortable, located right in the middle of everything, a few steps away from the famous Four Corners. I loved the breakfast every day delivered right to our room. Lots of great places to eat and drink, and sights to see, just a short walk in every direction. Now the bad - InCanto is difficult to find, since the main entrance, the one with a sign, is inside a private building up on the 2nd floor (or 3rd floor for Americans.) There is no signage on the main streets, and only a tiny sign once you find the otherwise generic door located down an alley. I asked many locals for directions when I was only 1 -2 blocks away, and nobody had ever heard of it. The Four Corners is very close, and very LOUD. Live music starts early in the morning and continues until late at night. Well after midnight, after the music stops, people walk through the streets shouting & kicking beer bottles. It's never quiet, and you easily hear all the noise from inside the room with all the doors & windows closed. The front desk is only staffed in the morning, so when we could not find the place in the afternoon to check in, nobody was there to answer the phone. There's no elevator and no help, so be prepared to carry all of your own luggage up two flights of narrow stairs. We had a misunderstanding regarding our bill. It worked out fine in the end, but we couldn't just go to the front desk to fix it, we had to do everything online, so something that would have normally taken two minutes wind up taking half a day. Our room had a nice wood floor, but there were tiny nails sticking up through the floor. We normally don't wear shoes inside, but after having the nails tear our socks and poke the soles of our feet, we had to keep our shoes on. For me, the negatives outweighed the positives, and I would not stay here again or recommend this place to anyone else.

My rating is more 4.5. Centrally located, easy walk to restaurants and major sites. I’m not sure why there are so many negative comments about the staff; honestly, all of our interactions were fantastic. Front desk staff helpful and knew our room number. We interacted with various front desk staffs frequently. It was nice to drop off our adorable 5 lb key at the front desk! . Breakfast was generous and abundant. It is in the most gorgeous dining area I have ever had the pleasure of experiencing. I indulged in some scrambled eggs and bacon; a welcome addition after days of continental bfasts. I had been sick and took a tray to the room to eat for 3 days, not wanting to get other travelers I’ll. Every morning, lovely Inacia, one of the staff members, efficiently put a tray together for me with a smile. The staff worked hard to restock the food and cups/plates. Barbara was our floor maid and always pleasant, had a smile, and helpful. Our TV’s did not work and each maintenance person was helpful and hilarious. It turns out when you do get the tv on, there’s only bbc! But we are not there to watch tv. The hotel is a former palazzo and it is somewhat of a maze, but that’s part of the Italian adventure. It’s a gorgeous hotel and may not be the most updated, but we found it quiet, comfortable, and unobtrusive. Umbrellas available at the front desk for rainy days. We ate at primi piatti across the street but would have tried the hotel restaurant had we another day and I was not under the weather. Bravo to the Eurostar Team- you made our Palermo trip special!

Like many locations there is good and bad. First the good. The hotel is in a nice location by the marina. Food at the restaurant overall was above average but the staff work tirelessly. That is where it ended for us. The front desk was rude and not helpful for the most part. They seemed annoyed every time we asked them a question or for a recommendation of places to eat. We had two rooms. One smelled of smoke and the other of mildew. The AC rarely made it cold in the room. The hotel seems to have been updated recently but the rooms were dirty/dusty and run down in many areas. If you pay for the water view then be prepared for it to be very loud-especially on weekends. There is a busy street and many parties right outside your window. If you are from the US, expect there to not be wash cloths. That is not uncommon in Europe and this hotel was no different. Lastly, we purchased a third room for a friend who's flight got canceled. This hotel would not refund us and walked away from us when we tried to get an explanation other than ”it is our policy”.

We just stayed here 4 nights (superior triple room) & the ac worked great! It was individually controlled & got the room very cold to sleep. We were able to get some ice from the bar to bring to the room although note that the bar is NOT open yet (only water or ice). The breakfast is 7-9:45 & they DO lock the door at 9:45,, coffee there is in the machine so it seems possible that you could bring a cup up to your room. 2 things to know: only **1 key per room**so you can not leave your partner. Had I known this, I may have kept looking for another hotel. Also, there is no iron in the building. Great & safe location! Tons around! Coop grocery ~2 blocks & the AP shuttle bus ticket booth(stop is just 2 more blocks) Tip for early overseas arrivals: if you arrive very early before check in, there are 3 sofas in the back of the hotel, past the main lobby & bar, going right towards the breakfast room; when it closes at 9:45, they turn the lights off & there is no foot traffic. I could see waiting/falling asleep here lol after an overnight flight while waiting for “check in”

Lovely hotel overlooking a piazza. We booked a room with a balcony which was lovely to sit and watch the world go by. It is centrally located with bakeries, restaurants, shops and history right on your doorstep. Although it is a busy road, as is all the center you cannot hear the traffic in the room. The photographs of the Hotel absolutely do not do it justice at all, it is so much better.

We had a good stay at this hotel. Room was large, furniture abit dated and air con. Room also had a fridge. Clean rooms, staff were super friendly. Hotel is 10-15 minutes walk to the historic centre. Breakfast was lovely also. Good value hotel with 24 hour reception. Only downside is the noisy plumbing every time someone uses the loo, the room next to it can hear it.

The room was okay. The staff was okay. The breakfast wasn’t really good. There wasn’t any kind of fruits, just pastries joghurt and two kind of cold cuts. and streets were really so i wouldn’t go there again. I think if you go to palermo you should go to an apartman or airbnb. We should do that too

After EasyJet cancelled our flight as we were boarding our late evening flight we found ourselves being ferried to this small town miles from the airport and arrived at 5am along with 50 other tired and harried passengers to be met by a smiling and very efficient manager who dispensed with the usual checking in - he had all 50 guests in bedrooms within 15 minutes. The bedrooms were clean comfortable air conditioned and mostly with balconies and we were all asleep by 530am. The next day he had arranged breakfast for the extra 50 guests and then a delicious lunch . The manager and his amazing staff put up our constant queries about being collected, fixed us drinks at the bar, and provided a reassuring presence at a very stressful time. The hotel itself was comfortable, airy and spacious; our room was not wanting and the fresh bed and well appointed bathroom ensured that we felt as human as possible under the difficult circumstances. We landed on our feet in an unlikely town but realised you should never judge a book by its cover.