La Quinta by Wyndham PCB Coastal Palms

Nice place to stay, needs more cleaning, and updates.

We came from ATL for spring break staff was friendly room was clean,breakfast was good the pool and hot tub was a plus I was worried about the reviews but our room was clean and cozy we will definitely return

Okay location cleaning could be better

I DID NOT LIKE THE CUSTOMER SERVICE. Terrible, terrible customer service. The ladies at the front desk were VERY rude, unhelpful, and had at attitude every time I talked to them about an issue I had. I was charged a pet fee for 2 nights even though my pet NEVER came. I asked for a refund due to the fact that my pet ended up never coming and I was told that I could not get one. The ladies at the front desk were not trying to help me find a solution to the problem at all. I was told over and over again to call the manager. There was NEVER a manager or assistant manager on staff at the hotel during my stay there. I asked to speak with a manager and the lady at the front desk gave me a card with her information on it. I called the manager 5 TIMES AND EVERY TIME I CALLED THE CALL WENT STRAIGHT TO VOICEMAIL. I WILL NEVER STAY AT THIS HOTEL IN THE FUTURE AND I WILL NOT RECOMMEND THIS HOTEL TO OTHERS. On top of all of this, the first night I used the toilet in my room, it was making a LOUD sound like the water was still coming in the toilet ALL NIGHT. That same night I told the front desk and I asked was it normal for the toilet to do that and I was told yes it was and she lied because obviously that is not normal for the toilet to do that, I was told to shake the handle or turn the knob and MAYBE it would stop. Maintenance was never called that night. As a customer staying at the hotel, I should not have been told to shake the handle or turn the knob. My overall rate is poor.

average

Clean rooms, excellent and courteous staff. Music that was played in the lobby/food area was awesome!!

It was a really nice stay

When we got to our room there were dirty towels next to our door in the hallway. They were not removed till the next day. On one of the beds there was an orange redish stain on the sheet. I wouldnt use the breakfast feature as a highlight. Most items were unavailable with empty spaces. If there are not other hotels available I'll only book here just cause i know the area. I travel here at least once a month. I'm going back this week but booked with a different hotel this time.