Greenheart Boutique Hotel

My stay at Greenheart Boutique Hotel was deeply disappointing. While the staff were polite and welcoming, the condition of the hotel was appalling and far below expectations. Breakfast Experience: The breakfast was basic and uninspired. Disturbingly, the cloth covering the bread had visible fungus, and the eating area where the food was displayed was littered with dead insects. The walls beneath the shelves and tables in the dining area were covered in mold and fungus, further highlighting the lack of cleanliness. Pool Condition: The pool was utterly unsanitary, with dirty water and broken tiles lifting up, covered in moss and fungus. The wooden edges around the pool were rotting, making it unsafe and highly unappealing. Room Accommodations: The bedrooms are cramped and lack essential amenities such as a TV, fridge, microwave, and iron. The bathroom is incredibly small, with no curtain to contain water, resulting in the entire area being soaked after every use. This constant dampness caused a musty, unpleasant odor, and the wooden sink stand was covered in fungus. General Cleanliness and Maintenance: The flooring moldings in the rooms are rotting, and the bed was uncomfortably hard. The breakfast tablecloths were stained, and the walls under the shelves and tables were visibly covered in mold and fungus. The hotel’s lack of proper upkeep was evident in every corner. False Advertising: The online pictures are extremely misleading and do not represent the actual condition of the property. The reality is far from the clean, modern, and inviting images advertised. Refund Policy: Adding to the frustration, the hotel has a strict no-refund policy for early checkouts, trapping guests who are unhappy with their stay. Final Thoughts: Greenheart Boutique Hotel is unsanitary, poorly maintained, and overpriced. I strongly recommend avoiding this property, as it fails to deliver even the most basic standards of cleanliness and comfort. This was, without a doubt, a regrettable experience.

This is a nice rustic hotel in a quiet neighbourhood. The customer service is outstanding! I arrived after 10 pm without dinner and the front desk lady went back and made me a sandwich without me asking. I had to depart the hotel at 2:30 am (!) and the hotel had someone give me a breakfast box at that hour. Really impressive. Also, walking distance to center of town. Fully recommended.

Exceptional customer service is what stands out. Front desk staff were friendly and went above and beyond. I arrived after 10 pm with no dinner and the front desk lady went in back and made me a sandwich without me requesting. And for my 2:30 am (!) departure someone was there to give me a breakfast box for the road. Good location, walkable to town centre. Fully recommended.

I didn't like the room, the furniture is old, didn't have the frige and the tv