Ibis Hotels in Paris

I stayed in this hotel with my 6 year old daughter from the 24th of July til the 28th of July and I must say I did not have the best experience there. Firstly in my booking that I made with booking.com it said that the price included breakfast so I was shocked to hear that I had to pay for my daughter 4 days of breakfast on top. It said clearly breakfast was included.. If I book a room for both of us and the breakfast is included surely it is for both of us?? I sent several messages to get a refund but they never reply and before my trip I sent them emails about my trip but never got any replies. Also I found the staff extremely rude and unhelpful when I was asking for things when I was there, especially a black tall guy who was just rolling his eyes and staring even when I asked for an iron like it was a problem. When I asked for directions instead of actually explaining things to me I was just given a map, maybe as the English was not very good but I think hotel staff should speak sufficient English. Breakfast was good selection but once again the staff there hardly smiled always seemed rushed and pushing through the queues putting down their croissants, very rude. I been working 22 years as cabin crew so I know what good customer service is like. Also they put a transaction hold of £70 on my debit card that has not been refunded. Lastly I should have checked the location better but coming back late at night is not very safe at all, especially with a young daughter. Lots of dodgy people around.

The location not too bad as it is 10 mins walk to Eiffel towers. Near the hotel have many restaurants around so finding places to eat was not a problem. Hotel also near metro. Staff in the hotel friendly and helpful. The room is clean except the toilet is small to move around..

Around 10 mins walk to the subway, there is little restaurant/supermarket around. The room was big enough and with a table that’s good for sit & work. Staff are nice and helpful 7/24.

Firstly, the price was fantastic. The location is close to a Metro station and a bus stop. It is only 25 minutes from the Eiffel Tower by Metro. It is also close to the train station by bus. The reception area was welcoming they also spoke good English. The room was very clean, and had air conditioning. The shower was great and also clean. Don’t be put off by the stairwell on the road towards the hotel when you first arrive (coming from the metro). It is near a police station, very well lit, so also very safe. I would stay here again!

We were rather disappointed with the hotel. The best part of our stay there is breakfast, which was quite rich according to the price. On the other hand, our room's air-conditioning was a disaster. Given the fact that the window couldn't be open due to safety reasons, the stale air in the room was almost unbreathable, not mentioning the bathroom that became a steam room very fast. If all rooms are like this, people with breathing problems should not visit the hotel.

We stayed in this hotel for 4 nights for a vacation. It is incredibly convenient to the Montmarte restaurants, shops, and a little grocery store around the corner. The fellow who checked us in was very friendly, but he misunderstood our question about whether breakfast was included or not, so we ended up assuming that breakfast was complimentary each day, but it was not. When we were checking out, we were surprised by the breakfast buffet charges and asked the clerk to speak with his manager. The manager was Prisca and she immediately came out of her office and listened to our issue. She said that the first clerk who checked us in was brand new and therefore incorrectly told us our breakfasts were complimentary. Throughout our interaction with Prisca, she listened fully and told her rationale without being condescending or rude. She ended up only charging us for half the breakfast charges that our family incurred. We were happy that she gave us a break, but the nicer part was that she always stayed professional and pleasant and said she would retrain the clerk. After this interaction that could have turned negative, Prisca was kind enough to still help us book a large shuttle van and made sure that it arrived on time and we understood the pricing. We appreciate hotel staff like Prisca who are gems in the service industry. We won't hesitate to come back for another visit in the future.

The location of this Hotel is what immediately attracted us to stay here - there's no denying it's in a great spot. Walking distance from the louvre and montmartre. The majority of the photos of the hotel seem to be advertising the foyer, reception and dining area which are all relatively modern and nicely decorated. However our room really wasn't great and I would have expected much more for the price of around £200 per night. We went on NYE so this may have increased the price we paid, however the 4 star trip advisor rating also was not reflected in the room. Our en suite was a wet room with a blocked shower drain that flooded the entire bathroom every time one of us took a shower. It also smelt really quite bad in the bathroom and generally didn't really feel very clean. My last gripe would be that they took £200 out of my account 7 days before I arrived at the hotel and still hasn't been returned 5 days after checking out (this is out-with the cost of the room which was paid in full on arrival). I don't believe I was told this would happen when I booked the room and this has never happened to me before so I am quite annoyed about it. I've never had any kind of 'deposit' taken from my account days before arriving at a hotel and not been given it back for further days after. Despite this the staff were very friendly and helpful and our stay wasn't impacted by the quality of room.

The room is very clean and tidy, and it is quite big. The point is that he has a very large living room . Very comfortable and convenient.  Next time I travel to Europe, I will definitely use it again. 

I needed to quickly book a hotel for 3 rooms for an unexpected business trip and found this gem. My boss was with us, so I was very happy it lived up to his expectations, also :-) The location was great close to the Gare du Lyon where we arrived and metro stations for traveling about town. The location was also walk-able to the center of town and felt very safe. The whole place was clean and tidy. The showers had fine water pressure and hot water. Breakfast was a step up from 'included' breakfasts we had at other more expensive locations in France - fresh and well stocked. The service was very friendly (especially when I had to modify reservations a few times!). I stayed facing the street and it was a nice view and perfectly quiet - my boss liked his garden view with no noise. The price was, frankly, an incredible value! Good job, Ibis, I will book again!

Currently staying here, tonight is our second out of three nights for me and my sister. Pleased to say that we’re very glad we booked this hotel! Everything you could need is close in the area, lots of nice restaurants and bars are close, so are shops and transport links to easily get to the main attractions in Paris. Staff at the hotel are friendly, rooms are clean and spacious and there’s a good continental breakfast too! Also Jean Marc (I’m sure this was his name) on the evening who served me pizza couldn’t have been kinder and more attentive; what a lovely man! So would also definitely like to give him a deserved shout out of appreciation too!