Taipei Hotels with Free Parking.

The view was fantastic, with a clear sight of Taipei 101 in the distance. The room had a convenient table, perfect for a quick bite or a drink. Since it was an anniversary celebration, the hotel kindly provided a bottle of champagne, which really set a lovely atmosphere. The staff were all polite and had excellent service. And the breakfast was really good too! ♡

Hotel is located in an extremely convenient spot - next to the metro station as well as having both 7-eleven and family mart right next at your door step. Love the japanese bath layout with great water pressure. The only downside is we found a piece of sharp metal on the carpet by accident that pierced right through the foot on our first day. The front desk were quick to apologized and offer additional cleaning service. Just wish they were a little more cautious with these things. Luckily it wasnt too severe.

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

We recently stayed at the Dinosaur Kingdom Family Room and transferred to a Premier Twin Room the following day. Overall, we had a wonderful stay. The staff were consistently kind, helpful, and accommodating, which we truly appreciated. We especially enjoyed the family room—it was thoughtfully designed and perfect for traveling with a young child. I had initially planned for a two-night stay in this room, but unfortunately, renovations were scheduled to begin the following day. This was a bit disappointing, as it made our time there feel quite short, especially with other activities already planned during our trip. In comparison to other five-star hotels we’ve stayed in, I did find the lack of flexibility with early check-in a bit surprising, particularly for the themed room. We had hoped to settle in earlier, and similarly, the following day’s transfer to the Premier room was not available early as it was fully booked. While this was different from what I’m used to, I do understand that this may be part of their standard protocol. On a positive note, we loved the buffet, and the rooms were very comfortable. The complimentary drinks were a nice touch, and the playroom area was excellent—clearly designed with families in mind. It was also lovely to see the hotel organizing activities for children. During our stay, there was a special event (like a children’s appreciation day?), where me and my baby were able to participate in arts and crafts and even received small prizes, which made the experience extra memorable. The swimming pool was decent, though not very large, and the water was quite cold, so we ended up enjoying the bathtub instead. One area for improvement would be cleanliness. We noticed visible dust in the room, which was concerning—especially since the room is designed for small children, and for someone like me who is diagnosed with allergies to multiple types of dust mites. I did raise this with Lara at the lobby, who kindly apologized and mentioned she would inform housekeeping. However, upon transferring rooms the next day, I still noticed dust in certain areas, which made me question the thoroughness of the cleaning. Separately, I also observed that some toiletries (such as conditioner and lotion) were nearly empty upon arrival, suggesting they may not have been checked or replenished prior to our stay. Despite these points, we genuinely had a pleasant experience overall and would consider returning. I’m also excited and curious to see what the next theme for the family rooms will be after the renovations.

Overall, it's quite clean, and the location right opposite Songshan Station is super convenient for getting anywhere. However, the toilet flush isn't very strong, which sometimes means it doesn't clear properly – pretty awkward. Plus, the ventilation isn't great, so the bathroom design feels a bit off. Oh, and breakfast was really bad!

Facilities: There's a 7-Eleven nearby and a FamilyMart right across the street, which is quite convenient overall. However, it's a bit far from the subway station, at least a 15-minute walk. The hotel can help call a taxi. Service: The service was good. On the first day, my room had a very strong perfume smell, which made me uncomfortable as soon as I entered. I immediately contacted the front desk to request a room change. After about a 10-minute wait, staff assisted me in successfully changing rooms! Throughout my stay, all my needs were met to my satisfaction! The hotel offers views of Songshan Airport and Taipei 101 on one side, and the Ferris wheel 🎡 on the other!

Decided to treat myself to stay in a suite. Whilst the suite is luxurious and big, the light switches and electrical socket points don’t make sense. Look at the photos- I can’t even put my travel adaptor with my wires into the sockets below the TV/ attached to the table, making it impossible to charge my laptop while working. Also had to spend 7-10mins figuring out where all the light switches are- instead of a single main switch, there were many with illogical switches that dim the lights to three tones. Also, even the front desk was confused about my suite’s blinds as he initially told me it is manual only to then call me back as I couldn’t find the roller, that it’s automated. The hotel management really needs to relook into the user-friendliness of the layout of the room and the basic amenities. P/s: the refillable water tastes fantastic though!

I particularly enjoyed the hotel's close proximity to ximending and the MRT station, the cleaning service was excellent and the environment was clean. One thing is that the gym was a bit unmaintained and had rusty equipments, everything else was perfect other than that! I particularly liked the bathtub and the comfy beds. I'd definitely recommend this hotel to travellers who are looking for a comfy stay near the dazzling ximending!

Very Nice hotel with driveway/drop off point under shelter. Hotel rooms walkway are decorated with modern animal wallpaper murals, nice Room size is good. twin beds. Long bay window. Good to put luggage if you don’t like the luggage on the floor. Big TV maybe 50” Bed is very comfortable and all the towels are pretty reasonably new. not old/worn out. Standalone desktop speaker box/alarm clock. Provide room sandals, kettle fridge and safe. Tea and coffee bag - good quality Toiletries good quality. Modern toilet design. Toilet installed with biget seat with (warmer) Convenient location. Can walk to Nanjing fuxing mrt. Lots of local eateries if you are into local food. Nearest 7 seven is at the traffic corner. Bakery, cafes and nearby morning market. Overall very comfortable stay and reasonably priced with the condition of hotel itself and the amenities. It is a laid back environment facing an old school, apparently not in use. Quiet ambience.

The public pool is on the rooftop, and its operating hours are from 12:00 PM to 11:00 PM, meaning it's unavailable in the morning. Many of the lockers by the public pool are severely out of order. The hotel doesn't have Wi-Fi. When I asked the front desk, they cited 'environmental issues.' I've seen many other guest comments with the same complaint, so it seems the hotel has no intention of resolving it. The information stated free parking, but upon arrival at the hotel, I was told there's a disguised service charge of 100 NTD, and it's only valid for a single entry. If you leave and return, you have to pay the service charge again. The breakfast was delicious, with every dish being very tasty. The location is convenient, and the staff were very nice.