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9.2/10
Great
GGuest UserThe staff were so lovely. I took my dog who they loved and I got a lovely room, so nice and quiet. The shower was great, the bed was so comfortable. Free coffees in the morning which was bliss! It was so nice downstairs to just sit and chill, really nice vibes and just felt totally relaxed and at home. Probably one of the best hotels I’ve stayed in, absolutely loved staying here. Will definitely be staying again!
CClar65The Chester is close to town and a quality hotel that we suspect would be rated higher if it had the gym and pool and spa that many five star hotels have. But, they are not needed. The room was a good size, with all necessary facilities. The common areas of the restaurant are of high standard and the food was excellent. Our room had a couple of minor issues. The shower door leaked a littlw, but caused no problem. The deadlock on the door dod not engage, but we were not concerned as there was a locked door between our door and the public areas. We will happily use again, particularly as the prices were reasonable and the standards and quality were very good in our experience.
GGuest UserOn pulling back the sheets a pair of ladies briefs was discovered in the bed. Suggests the bed was not changed from previous guests. Reception was not apologetic and did not rectify or compensate. Very poor. It took an hour to check out because reception claimed we had not paid It tried to contact yourselves and could not resolve. I had evidence that I had paid yourselves. Complete waste of my tine and very inconvenient! I do not know whether it was Trip.com or Hotel to blame. I will not use hotel or trip.com again
GGuest UserI really enjoyed the steam room and sauna. Close to bus stops so it was convenient to get around. Walkable distance from the aberdeenshire coastal path, which was very pretty despite the very narrow paths (photo attached). Food was a bit expensive from the restaurant.
GGuest UserVery convenient for my conference at P&J live which is literally a stone throw away. Front dest is efficient and helpful. Room is clean and spacious. No significant noise despite near the airport. About 30 min bus ride to the centre, bus stop is 2 min walk away.
MMorgan PeterReally nice Chinese couple running this place. The breakfast was good enough and the room was well thought through - with a load of coathangers and a multipoint extension lead just next to the bed. It would be a good idea to take your own shampoo/shower gel though. Quiet place. I went over a weekend, so was able to park outside on the road: the facilities appeared to include free parking when I booked, but I didn't see a car park. I would stay there again.
GGuest UserWent for breakfast, the fire alarm was going off in the restaurant, staff did not know how to switch the alarm off, everyone stayed in the room, staff continued to work. After 10/15 minutes I went to Premier Inn reception to complain as the noise was deafening. The manager had to go the the restaurant to ask the breakfast guests to leave and organise how to switch the alarm off. She apologies and refunded our breakfast cost, good for her. But where is the staff weekly training. There could have been a real fire and they were clueless.
GGuest UserHotel staff very friendly.
If you needed anything they would bend over backwards to help you.
Nothing was too much trouble for them.
Will definitely be back 😀
AAlan Hoy⭐️⭐️⭐️⭐️⭐️
Stayed here for one night with my wife and had a great experience. The service was excellent, and the staff were very friendly. A comfortable place to stay, perfect for visiting the castle nearby. Highly recommend this hotel!
AApril SalvoIts indeed good to stay if you want you are near in the bus station and some amenities in aberdeen, the staff i must say is kind and reasonable all in all the experience is good for some people who wats budget friendly hotel to stay …
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