Explore honest ratings and real traveler reviews to help you find the perfect stay.
Posted on Aug 2, 2026|King Room-Accessible
Henry Wang @ XJTLUExcellent location. It is located just across the road of University of Liverpool and easilly accessible to the city centre. Hotel is new and clean. The most important is staff members are very friendly and helpful.
I would definitely come back in the future if I go to Liverpool again.
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Price per night from:IDR 1,397,950
Posted on Feb 22, 2026|Standard Cabin
Ashley AntenHad a lovely stay. I couldn't believe how lovely the hotel was, in an ideal location, and the service was second to none. I'll definitely be staying again.
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Price per night from:IDR 1,038,477
Posted on Apr 9, 2026
Guest User
This is a uniquely beautiful hotel in a historical building. The rooms are lovely with a huge shower and bath. The staff at check-in were super friendly and gave us a free upgrade on arrival. However, be wary of the bar. The serving staff were inattentive. We asked to see a menu and the waiter walked past us for a second time as though he had never seen us before. Drinks took a long time to arrive. We also had to request slippers twice from reception to successfully receive them. Overall, lovely hotel but the majority of the staff could do with extra training, especially the bar staff.
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Price per night from:IDR 2,170,150
Posted on May 11, 2026
Guest UserThe hotel was ideally situated where we didn't have to walk far to the venues which were approx 6-10 minutes walk.
The hotel has a large underground car park that kept our car safe and secure, not many hotels have a bar and seating for guests which we thought was convenient, the room was modern, very clean and loved the high pressure shower that is adjustable, breakfast was lovely we prefer a full English with all the trimmings, though there is the continental option and as it was a buffet we ate as much as we pleased.
Lots of things to do and see in Liverpool and a large shopping centre that we discovered on our way back from the Cavern club and eateries on the dock side
All in all a brilliant first stay in this hotel and 2nd time in Liverpool...oh and a shout out to the receptionist who helped me with our parking, very patient.
We are planning our next stay at this hotel for the near future.
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Price per night from:IDR 1,083,744
Posted on Apr 4, 2026
Anonymous User
I stayed at the Pullman Liverpool Hotel for one night as a last-minute booking after reading several reviews and watching a few TikTok videos—and I’m glad I did.
On arrival, I was greeted warmly, checked in quickly, and made my way up to my room without any hassle. I had emailed ahead requesting a nice view as it was my first time in Liverpool. I was placed on the 8th floor, which was great, but unfortunately my view overlooked the roof of another building. I did ask if this could be changed, but the hotel was fully booked due to the Easter break, which I completely understood.
The room itself was comfortable and overall made for a pleasant stay. The location is a big plus—just a short walk to the Liverpool Museum, bars, restaurants, the wheel, and plenty of shops for a bit of retail therapy.
Parking is quite expensive, but the hotel does stamp your ticket which gives you a discount. I checked in at 3:30pm, checked out at 12, and paid £18 for parking—without the discount, it could easily cost 5–8 times more.
Now for the negatives: cleanliness could definitely be improved. I met some of the cleaners when checking out—lovely, friendly staff—but the room needed more attention. There was dust on surfaces, hair on the tissue container, only two tissues left, the bathroom and mirrors weren’t cleaned thoroughly, and the shower gel hadn’t been refilled, so after a few pumps there was none left.
Overall, despite the cleaning issues, I had a pleasant stay and would definitely consider staying here again.
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Price per night from:IDR 1,264,812
Posted on Nov 14, 2025
Guest User
Wonderful helpful staff, a lovely apartment overlooking the water and next door to the M&S arena.
Chloe was outstanding in her job by being caring and helpful.
Will definitely stay again👍
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Price per night from:IDR 1,339,369
Posted on Jun 15, 2026
Guest UserGreat two night break at Novotel Liverpool City Centre. The location was perfect for all the sights bars and restaurants. We went to see Barry Manilow concert and the arena was approx 10 -15 minute walk which was great. Had a freshly cooked meal in the restaurant called Ropewalks inside the hotel, we ordered fish and chips and New York Cheese cake. The food was delicious and very reasonably priced two courses for £20. The pool initially felt cold but was fine after a few minutes of swimming. I thought it was a very good hotel with good facilities in a perfect location and would highly recommend it to anyone looking to visit Liverpool
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Price per night from:IDR 1,089,069
Posted on Jul 3, 2026|Twin Room
PaulinaPLPerfect location. Walking distance to main locations and city centre. We had a private room with bathroom, so can’t really say how was it in share rooms. We had big windows in our room but not really nice view. However, we didn’t went there to look outsid the window. Very clean place overall, looks like newly refurbished. Very friendly and helpful staff. We enjoyed our stay and would recommend.
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Price per night from:IDR 351,484
Posted on Aug 13, 2025
Jay-Pee
My Two-Night Stay at Phoenix Hotel Liverpool: Central City Experience
Just wrapped up a fantastic two-night stay at Phoenix Hotel Liverpool and wanted to share my thoughts! At £126.90 plus a small £4.80 property fee, it offered excellent value for a city center experience.
The location at 46-48 Foley Street puts you right in the heart of Liverpool, which was perfect for my mini-break. Being centrally located meant I could easily walk to major attractions, restaurants, and shopping areas without relying on transportation. The vibrant city atmosphere was right on my doorstep!
I stayed from **Thursday, August 7 to Saturday, August 9, 2025** — a perfect two-night city escape. Check-in after 3 PM was smooth and welcoming, and the 11 AM check-out time was standard and convenient. The staff were helpful and made me feel right at home from the moment I arrived.
The hotel itself (which I could see in the booking thumbnail) had a classic Liverpool charm about it. My room was clean, comfortable, and had all the essentials I needed for a pleasant stay. While not ultra-luxurious, it was well-maintained and provided a cozy base for exploring the city.
What I appreciated was the **transparent pricing** — I knew exactly what I was paying upfront (£126.90) and what I'd need to pay at the property (just £4.80). The Trip.com booking process was straightforward, and having their price match and stay guarantee gave me extra confidence in my booking.
The app's ”Message Property” and ”Call Property” features came in handy when I needed some local recommendations. The ”Manage Booking” function made it easy to keep all my travel details organized in one place.
Is it a five-star luxury hotel? No, but it doesn't claim to be. Phoenix Hotel Liverpool delivers exactly what it promises: a comfortable, well-located place to stay at a reasonable price point that lets you experience the best of Liverpool without breaking the bank.
**Would I recommend it?** Absolutely! If you're looking for a centrally located hotel in Liverpool with good amenities and friendly service, this place ticks all the boxes. Perfect for weekend city breaks, concert-goers, or anyone wanting to soak up Liverpool's vibrant atmosphere.
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Price per night from:IDR 1,339,369