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9.5/10
Amazing
__M1397716****I've stayed at Scandic's hotels for many years. They're a bit pricey, but the facilities are good. There's paid parking for 360 SEK. It's very close to the central train station and across from the Co-op supermarket. I encountered a massive traffic jam on my way there, as there were road construction works around the hotel. The breakfast was delicious and plentiful. There was no kettle in the room, but everything else was good.
GGuest UserWell everything besides our check out experience was great. Really great!
Then when checking out, we had 3 interactions with the reception about checking out prior to checking out. and only the one at 12:30 (when checking out with luggage and all), we were told to pay a 200SEK late-fee, which I was then told could’ve been even higher and that I should be thankful they didn’t charge me double…
Not nice - and we had 3 interactions prior to this for this exact reason. I wanted to work out first and then shower in the room before leaving. If we were told the first time about the late check out fee; we would’ve checked out then and there.
I complained about this practice, to deaf ears. Not coming back despite it being very nice and perfect for a Liseberg weekend with the family
MMelvin_NgI was staying on 8-9 september for 1 night. Facilities in the hotel are surprisingly good and the sauna was perfect. Room are nice and tidy. Toilets are a bit small but its clean and have everything you need. The breakfast have a wide range of selections with hot and cold plates. Specially appreciate Susanne, Iren & Andita showing us useful informations in the area by patiently answering our questions and showing exceptional Standard of customer service. Will be staying in the same hotel if I'm travelling to Sweden again.
GGuest UserThis hotel is in a great location, just a few minutes away from the shopping centre and tram/coach station. I stayed in the family room for 1 night, it was quite cosy for just the night, but it would be small if we planned to stay for longer. The hotel breakfast was very busy and offered a good selection of food. The bed was nice and soft, and I had the best sleep. I even took the covers off to look at the mattress brand. The negative was that there were no complimentary amenities in the room like tea bags, toothbrush, toothpaste or shower cap. But overall, the hotel is extremely modern, and I love the aesthetic. I will most likely be back when I'm in Gothenburg again.
GGuest UserVery convenient to train station . Also, walking distance to tram stops if you want to navigate around city , like Hag old town.
Very helpful front desk staffs ( both shifts)
GGuest UserExtremely well located in the centre of Gothenburg, directly opposite the central railway station, and the departure point of the airport bus. Nice restaurant and bar. Size of the room average but great to relax on the soft comfortable bed. Breakfast was very welcome and a good selection of Scandinavian offerings. Just nearby to a shopping mall so OK for essentials / fast food.
It is also within a short distance (5 mins walk) of the Botanical Gardens which had a colourful and varied array of horticulture - great for a walk and a bit of exercise after your flight.
YYaopsLove the location which is at the heart of the city. Located directly next to a tram/bus station made travelling so much easier too!
Bonus: It’s next to a pier which means great views to start the day and end the night!
GGuest UserWe arrived at 7:30 pm and were told we got a room “upgrade”. The room was small so we really wondered what the “original” room looked like. The bed had stains on the cover that was laid under the mattress
which didn’t look good. We went down to the lobby and found nobody present. We moved on to the restaurant, it was 8 pm. Half full and we were met with the wonderful advise that they were closed for service. This was Friday May 16th and the menu
board was still at the entrance door to the restaurant.
We went back to the reception and queried why the restaurant was not serving dinner at 8 pm on a Friday.
The receptionist looked dumbfounded and told us it usually serves dinner at least until 9 pm but she took no action to assist us except to say we could walk fir 15 minutes to the Aveny, a street with lots of restaurants but could not suggest any close by. We ended up going to, as it happened, a fantastic restaurant right around the corner called Le Pigalle on the top floor of, we guess, a competing hotel. Fabulous meal in a restaurant that knew how to treat their guests.
In short we have regretfully no positive things to say about the ProfilHotels Opera in Gothenburg.
Gothenburg was fantastic but when we return we will definitely not book at the Opera which is overpriced for the standard and service they offer. Total waste of money at this venue. Regretfully we did not bother to take any pictures of the place as it is nothing we wish to remember about it.
BBishoyIt’s my second time staying at the hotel. The Hotel located in a very convenient location, has a secure underground car park. Services is Very Good , staff are friendly, knowledgeable and extremely helpful. The prices are very reasonable.
Many Thanks for help and efforts
Bishoy Obaid
GGrace-zhouOn a business trip, it was very cold and it was a weekend. The hotel reception was very enthusiastic and helped us to move our luggage, especially the first floor small bar and the cake after 4 o'clock was very good and intimate. Breakfast is also very rich, will come again next time...
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