Sunnyvale Hotels with Free Parking.

It is a stylish and modern hotel with clean and comfortable rooms, elegant design and convenient facilities. The location is ideal for both business and leisure travelers. The service staff is friendly and professional, and the overall stay experience is pleasant. It is recommended for travelers looking for high-quality accommodation.

Service definitely needs improvement. I (woment in 60 years old) experienced a very disappointing moment when I was struggling with my heavy luggage and one of the wheels got stuck right in front of the elevator. A member of the cleaning staff was right there cleaning the lift, looked directly at me, but completely ignored my situation and didn't offer to help at all. Basic hospitality training is seriously lacking here.

The room was nice , clean and fairly spacious. I had a problem with the TV which they handled quickly. Later in the night when I was going to bed. I started hearing A very high pitched squealing. That got louder making it impossible to sleep. I determined it was coming from my bathroom.So at 10:15 pm I called the desk. No answer (24 hr.desk). I tried to find the source of the sound. Thought it might be from the vent in the shower .I covered it up. That wasn't it The ceiling vent? Nope. Called the desk again. No answer for a couple minutes. Then an answer and a hang up. Now I'm upset. I had to work the next day and its 1:45. Tried to sleep. No way. It had gotten louder.Finally at 3:30 I decided to cancel work with delayed texts. And drive nearly 3 hours home with no rest. So I can sleep. I wrote a note to the manager with my phone number and a brief synopsis of my frustrations and sleepless night. I gather my stuff. Use the bathroom, flush the toilet. The sound goes away. It turns out it was the toilet. Now 3:50. Maybe I can stay? Put my stuff down tarted to relax. Here comes the sound again!! I'm out! Never got a call from the hotel as I had requested in my note. Called back myself a couple days later. AI answers refers to manager who calls. I explained. ”Sorry that sounds horrible” It was .They offered nothing in return. I tried again this time no return call.I travel every week for work. Would NOT stay here again!

On the positive side, the receptionist upgraded our room to one with a balcony without us even asking. However, a few things were subpar. We understand that mistakes happen from time to time, but what made it worse was how they handled the issues with zero apology. 1. We checked in to find the body wash dispenser completely empty and we only realized it late at night. The night receptionist provided three small tubes but couldn't replenish it. When we asked the front desk again the next morning, we were told to find housekeeping. We tracked down housekeeping, only to be told to go back to the receptionist. 2. The bed linen had an obvious stain, and we weren't sure if it was still wet, so we just covered it with a towel. We decided not to complain further because it was already late that night, and the receptionist hadn't been very helpful with the body wash anyway. 3. Breakfast was pretty much gone by 9:29 AM. The kitchen staff was there initially but didn't do anything. A receptionist helped us try to locate them around 9:35 AM, but no one could be found. They finally showed up and replenished only the scrambled eggs at 9:55 AM, nothing else, but by then, it was already too late for us. The receptionist actually told us to file a formal complaint anyway, mentioning it has been a recurring issue.

Nice facility and close to convention center and other business parks - Rooms are a bit dated (2 storey structure) but well maintained and relatively clean. We had a studio type room with kitchen and a small living room so size wise it was good enough. Breakfast was very good with selections despite the size of the hotel so would recommend selecting a room type with breakfast.

Overall it was ok, but I talked to the front desk about whether I could get a refund if I didn't stay one night. They said yes, but after I returned home I found out that I couldn't get a refund.

The hotel room rate is very suitable for traveling with children. The reservation is made early. The surrounding areas are very convenient to drive to, within 15 minutes. The room is also relatively clean and quiet. Parking is $19 a night, which is okay.

I stayed at this hotel for three nights, but unfortunately, I encountered several issues during my stay. The air conditioning system was very noisy, which affected my comfort and sleep. I reported the problem to the front desk and asked for assistance, but no one came to help. Furthermore, there was no housekeeping service for my room on August 29th. On the morning of August 31st, the hotel performed air conditioning maintenance directly in front of our room (as pictured), without notifying us beforehand. The maintenance created a lot of noise, disturbing our sleep before check-out. We are very disappointed with the hotel's lack of proper assistance and its overall handling of these issues.

Very clean and the service staff are also very nice. Although breakfast is charged, coffee and lemonade are self-service. The fruit said 1 yuan per piece, but I had to pay for it, and the waiter said it would be given to me for free. The environment is also good. There are many restaurants across the road and the shopping mall is not far away. Overall, I am very satisfied. The only downside is that the air conditioner is too noisy, but given the weather in CA, it's okay not to turn it on. Some passengers were talking loudly at the front desk in the middle of the night, which was quite noisy.

The rooms are a bit outdated, and the breakfast is quite basic. It's suitable for business trips.