The Exchange Regency Residence Hotel Manila Managed by HII

Old hotel, a strange smell, the sheets are all dirty

The accommodation itself was clean and tidy, but I found 2 cockroaches during my stay. The bathroom was so narrow that I bumped into the door every time I came out of the shower. It was so narrow that my knees touched the sink when I used the toilet. The hot water didn't come out for a long time, so I had to use lukewarm water while showering, and the jacuzzi on the 3rd floor wasn't warm either, so I didn't use it. The towels were so old that they had a lot of black stains. The elevator broke down often, so I had to wait a long time every time I went up, and I had to walk down once. I requested breakfast, but it was too crowded, so I had to wait for over an hour, which disrupted my morning schedule. Because of this, I only used it once and asked the counter about a breakfast refund, and they told me to apply for a refund through Trip.com. When I requested it through Trip.com, the hotel ultimately refused and I didn't get a refund. The reason was that I had already made a reservation, so I couldn't cancel, so I just lost my money. (Breakfast was not buffet style, but a simple packed lunch ordered from a cafe.) By the way, toilet paper was not provided in the room, so I asked for it, but they did not bring it. (On the first day, the phone broke down, so I had to go down and ask for it to be repaired.) The bed was in such a bad condition that you could feel where the springs were. In addition, it was not the hotel's fault, but I ordered food from another room on the same floor, and the smell came into the other room because I opened the door and ate it. As a result, I opened the window in the hallway, but the window was small, so there was a lot of smell all night.