The Exchange Regency Residence Hotel Manila Managed by HII Reviews
The Exchange Regency Residence Hotel Manila Managed by HII
Jade Dr, Ortigas Center, Pasig, Metro Manila, 1605, PhilippinesView Hotel Details
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The Exchange Regency Residence Hotel Manila Managed by HII Guest Reviews
3.5/5
78 review
Verified reviewsLocation3.7
Amenities3.2
Service3.4
Cleanliness3.5
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Positive reviews(55)
Reviews with photos/video(19)
Awesome stay(6)
Friendly owner(5)
Negative reviews(12)
Guest User
Deluxe Queen Room
Stayed in May 2024
Travel with friends
3 review
Posted on Jul 31, 2024
Right in the center of Ortigas, close to everything, restaurants, cafes, malls and offices.
Response from Property: Dear Guest,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience.We would like to assure you that your comments is being looked at so that we can rectify and correct certain aspects of our operations. Please do note that Management is currently taking steps to improve our facilities and services.We hope that you will give us another opportunity to be of service to you again.Stay safe and Godspeed,Arvin RaymundoAssistant Front Office Manager
Mary Ann Tupil
Classic Twin Room
Stayed in May 2024
Solo travelers
2 review
Outstanding
Posted on Jun 6, 2024
Room was nice and big, spacious. The big work/office table was beside the window with a nice view of Exquandra Tower. Hotel was close to Metro Tent Convention center where we had a conference for 3days. Hotel is in a very convenient location. Serenitea and Lawson and Uncle John’s on ground floor. Thank you! it was a good peaceful stay ;)
Response from Property: Dear Mary Ann, Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us. It is very gratifying to know that our efforts to give the best quality service have been appreciated. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay exceptional. Looking forward to your next stay with us. Keep safe and Godspeed, Arvin Raymundo Assistant Front Office Manager
Sam
Classic Queen Room
Stayed in Jun 2024
Couples
1 review
Outstanding
Posted on Jun 17, 2024
It’s nice naman and malinis maganda yung view na makkita. I like it.
Response from Property: Dear Sam,Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us. It is very gratifying to know that our efforts to give the best quality service have been appreciated. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay exceptional.Looking forward to your next stay with us.Keep safe and Godspeed,Arvin RaymundoAssistant Front Office Manager
23s
Classic Queen Room
Stayed in Feb 2024
Business travelers
1 review
Posted on Feb 20, 2024
Pros: Nice night city view. Frontdesk people are very accomodating.
CONS aka reasons why we wont book here ever again! Or buying a unit since its also residential.
-The elevator is excessively slow.
-The bathroom is incredibly cramped! I can hardly squeeze into the shower, and the shower curtain brushes against me while bathing! The bathroom door can't open fully due to the sink blocking it. It's that compact!
-Small cockroaches! A lot of them! They infest the bathroom. It's terrifying and gross!
Do yourselves a favor and do not book here. Listen to the reviews provided by other guests as well. Dont be like us 🥲
Response from Property: Dear Guest,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience. Should you prefer a more spacious room and bathroom, I suggest that you book our Premier and Suite Category. The size of our Premier is between 29 to 35 sqm while our Suite is between 64.5 to 68.5 sqm.We would like to assure you that this is not something that The Exchange Regency is known for. Please do note that we conduct regular pest control treatment as a proactive measure to eliminate the presence of cockroaches and the like.We hope that you will accept our sincere apologies and give us another opportunity to be of service to you again. Stay safe and Godspeed, Arvin RaymundoAssistant Front Office Manager
Chanita
Deluxe Queen Room
Stayed in Apr 2024
Business travelers
8 review
Outstanding
Posted on May 1, 2024
Liked the service a lot!
Response from Property: Dear Chanita, Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us. It is very gratifying to know that our efforts to give the best quality service have been appreciated. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay exceptional. Looking forward to your next stay with us. Keep safe and Godspeed, Arvin Raymundo Assistant Front Office Manager
ippotaro
Deluxe Queen Room
Stayed in Aug 2023
Business travelers
8 review
Great
Posted on Oct 1, 2023
location is near megamall. have convince store at 1st floor．swimming pool and sauna is good.
breakfast is good．very quiet place.
Response from Property: Dear Ippotaro,Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay great.Looking forward to your next stay with us.Keep safe and Godspeed,Arvin RaymundoAssistant Front Office Manager
Guest User
Premier Twin Room
Stayed in Aug 2023
Family
2 review
Outstanding
Posted on Aug 10, 2023
VIEW IS VERY RELAXING! MY LITTLE BROTHER LOVED THE PLACE!! Can’t wait to book another room here 🤍
Response from Property: Dear Ms. Mabs,Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us. It is very gratifying to know that our efforts to give the best quality service have been appreciated. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay exceptional. Looking forward to your next stay with us. Keep safe and Godspeed, Arvin RaymundoAssistant Front Office Manager
Guest User
Deluxe Queen Room
Stayed in Sep 2023
Couples
2 review
Posted on Sep 3, 2023
1. The room has an unpleasant odor.
2. The Comfort Room is inadequately sized.
3. The presence of tiny cockroaches was observed in the room.
4. The comforter appears unclean.
5. The bed has a hole on one side.
6. The telephone is out of order, requiring guests to personally visit the front desk for assistance or inquiries..
Response from Property: Dear guest,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience. We would like to assure you that this is not something that The Exchange Regency is known for. Please do note that we conduct regular pest control treatment as a proactive measure to eliminate the presence of cockroaches and the like. We wish you could have informed us immediately with your room concerns, we could have sent our housekeeping to help resolve your concerns.Should you prefer a more spacious room and bathroom, I suggest that you book our Premier and Suite Category. The size of our Premier is between 29 to 35 sqm while our Suite is between 64.5 to 68.5 sqm.We hope that you will accept our sincere apologies and give us another opportunity to be of service to you again.Stay safe and Godspeed,Arvin RaymundoAssistant Front Office Manager
Bians Pimentel
Deluxe Premium Queen Room
Stayed in Aug 2023
Business travelers
2 review
Great
Posted on Aug 23, 2023
I did not able to check and experience the amenities due to my hectic schedule as I was on a business trip during my stay.
I booked for a wrong date and the Trip CSR helped me a lot with this. CSR-Janica manage to assist me to modify the date. I just paid for only Php 662.00.
The hotel staff are very accommodating and hospitable. Willing to assist you with their best from the guards to the receptionists.
Overall result is I am happy during my stay except the fact that I did not enjoy the amenities due to my busy working schedule.
Response from Property: Dear Ms. Bians,Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us and found our staffs very accommodating and hospitable. It is very gratifying to know that our efforts to give the best quality service have been appreciated. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay great.Looking forward to your next stay with us.Keep safe and Godspeed,Arvin RaymundoAssistant Front Office Manager
michael
Deluxe Queen Room
Stayed in Apr 2024
Family
1 review
Posted on Apr 14, 2024
No bathrobe, unfriendly
Response from Property: Dear Michael,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience. We would like to assure you that your comments is being looked at so that we can rectify and correct certain aspects of our operations.We're truly sorry if our bathrobe feature was not available during your visit. We strive to accommodate all requests, but it seems we fell short in this instance. If you could provide more details about your experience, we would greatly appreciate it.We hope that you would accept our sincere apologies and give us another opportunity to be of service to you again.Stay safe and Godspeed,Arvin RaymundoAssistant Front Office Manager
Guest User
Deluxe Classic Queen Room
Stayed in Nov 2022
Other
2 review
Great
Posted on Nov 25, 2022
Location was good just a short walk to the mall and there was a ministop and cafe next door. The only real complaint was that the bathroom was super small, you had to straddle the toilet to open or close the door. Other than that it was a very nice stay and the staff was always really friendly and accommodating.
Response from Property: Dear Valued Guest,Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us and found our staffs friendly and accommodating. Likewise with our location as accessible. Should you prefer a more spacious room, I suggest that you book our Premier and Suite Category. Size of our Premier is between 29 to 35 sqm while our Suite is between 64.5 to 68.5 sqm.Looking forward to your next stay with us.Keep safe and Godspeed,Arvin RaymundoAssistant Front Office Manager
Guest User
Deluxe Classic Queen Room
Stayed in Sep 2022
Couples
1 review
Posted on Sep 30, 2022
Hotel is tired and needs updating, rooms are worn and unclean broken tiles in the bathroom and dirty grouting would not stay here again and certainly wouldn't pay the price for a room here again very expensive poor quality
Response from Property: Dear Valued Guest,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience. We're sorry to hear the room weren't up to the standards you've come to expect from us. Hotel Management is taking steps to upgrade some of our facilities and to schedule refurbishment of our rooms in coordination with the Building Condominium Corporation. We hope that you would accept our sincere apologies and give us another opportunity to be of service to you again.Stay safe and Godspeed,Arvin RaymundoAssistant Front Office Manager
Jhun
Deluxe Queen Room
Stayed in Mar 2024
Business travelers
1 review
Outstanding
Posted on May 7, 2024
The best
Response from Property: Dear Jhun,Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us. It is very gratifying to know that our efforts to give the best quality service have been appreciated. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay exceptional. Looking forward to your next stay with us. Keep safe and Godspeed, Arvin Raymundo Assistant Front Office Manager
Guest User
Classic Twin Room
Stayed in May 2024
Family
2 review
Outstanding
Posted on May 13, 2024
Good 😊
Response from Property: Dear Guest, Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay exceptional. Looking forward to your next stay with us. Keep safe and Godspeed, Arvin Raymundo Assistant Front Office Manager
Kristine
Deluxe Classic Room
Stayed in Jun 2023
Couples
2 review
Posted on Jul 20, 2023
No need to mentioned
Response from Property: Dear Ms. Kristine,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience. We would like to assure you that this is not something that The Exchange Regency is known for. We wish you could have informed us immediately with your room concerns, we could have sent our housekeeping to help resolve your concerns.We hope that you will accept our sincere apologies and give us another opportunity to be of service to you again.Stay safe and Godspeed,Arvin RaymundoAssistant Front Office Manager