Guest User
October 14, 2024
This hotel is outstanding! We returned about a week ago, having had a very relaxing and happy two weeks. The authentic warmth of all of the staff make this a very special hotel and their desire to ensure that their guests have a wonderful holiday and feel comfortable was very much appreciated. I think because the staff were so superb, there was a lovely atmosphere in the hotel. We made fabulous new friends and found guests to be friendly. The white party and the Octoberfest were both so much fun. The organisation was fantastic with plenty of food and drinks. It was brilliant to see the staff joining in and leading the dancing. Thank you for these. So many people have already detailed the wonderful entertainment, the great location (the resort is fabulous) and the excellent food, environment and facilities and we totally agree with all of those observations. As we were there for two weeks, we booked a Silver room which was very nicely furnished and spacious with a jacuzzi bath and a great shower. Thank you to all the staff. Here are just some of them who helped to make our holiday so fantastic but thank you all: Sebastian, Veronica and Canuete (bar), Alexandro (lifeguard), Raphael (who gave us such a warm welcome on arrival at reception), Javier, Anna (also reception) who told us about Cala Fornells and the best way to walk there (a stunning bay), Claudia and Laura (entertainment - so much fun), Fabiano and Dahline and Veronica, Christian and Miguel(restaurant - so welcoming), Isabella (the lovely lady who cleaned our room so superbly) and the chefs who sang and danced! The only suggestion for improvement would be to have restricted smoking in the entertainment area,or at least a separate smoking area so that everyone can be comfortable whilst watching the entertainment. Thank you to your excellent staff for a truly wonderful and memorable holiday. We are missing you and hope to come back again (something we rarely do).