Guest User
June 27, 2024
At Norcroft Mark and Paula offer welcoming and comfortable accommodation with a seamless efficiency. Some of furnishings and decor may be a little dated, but they have only been there for 3 months. The rooms are very clean and comfortable and you won't get better value. Mark went above and beyond to accommodate my unpredictable work schedule during my time in Cumbria. On the first night when I arrived late, Paula's homemade muffin was a lovely touch and exactly what I didn't realise I needed. On the day I checked out, I ended up working later than expected, so I messaged Mark to see if they could accommodate me for an extra night. They were full, but late at night and with less than an hour's notice, they prepared a room they don't normally let out. Proper customer service at it's finest! Breakfast is pre-ordered, vegetarian only and served in your room. I did miss my bacon initially, but the breakfast was so delicious that I soon forgot about bacon. Compared to the usual awkward shuffle around a buffet that has been sitting out for ages, I really enjoyed how relaxed and civilised it was to have a freshly cooked breakfast at the table in the comfort of my room. I would not hesitate to recommend Norcroft for a personal, thoughtful and great value place to stay in the Penrith area. Thanks again Mark and Paula for putting up with me with such care!