Citadines St Georges Terrace Perth Reviews
Citadines St Georges Terrace Perth
185 St Georges Terrace, Perth, Western Australia, 6000, AustraliaView Hotel Details
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Citadines St Georges Terrace Perth Guest Reviews
4.2/5
Very Good
106 review
Verified reviewsLocation4.2
Amenities4.2
Service4.1
Cleanliness4.2
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All reviews(106)
Positive reviews(14)
Reviews with photos/video(2)
Awesome stay(5)
Negative reviews(1)
Guest User
Deluxe Studio
Stayed in Sep 2024
Solo travelers
1 review
Amazing
Posted on Oct 8, 2024
Lovely staff. Great facilities. The only negative is that it’s in the City, so not much is open on Sundays. Apart from that, stayed twice and thought it was great.
Response from Property: Thank you for your feedback! We're thrilled to hear you enjoyed our staff and facilities during your stays. We understand that the city's quieter Sundays can be a drawback, and we appreciate your patience with that. We hope to welcome you back soon for another great experience!Kind Regards,Sarah and Team
Guest User
Studio Executive
Stayed in Oct 2023
Couples
8 review
Outstanding
Posted on Dec 30, 2023
Great stay at this hotel, staff was attentive to our needs and we were happy with it.
Guest User
Studio Executive
Stayed in Jun 2024
Couples
3 review
Very Good
Posted on Jul 8, 2024
"Poor sound insulation"
Response from Property: Thank you for your feedback regarding the sound insulation. We’re sorry to hear that your experience was impacted by noise. Your comments are valuable, and we’ll be sure to address this issue with our team. We hope to provide you with a more peaceful stay in the future! Kind Regards, Sarah and Team
Elsa
Studio Executive
Stayed in Jul 2023
Family
23 review
Posted on Aug 23, 2023
Good location with Laundry facility, but the hotel is a bit old
Guest User
Premier Studio
Stayed in Nov 2022
Couples
1 review
Very Good
Posted on Dec 18, 2022
The place is really good, good location and facility.
Nice spa bath and shower.
Staff friendly.
They lost Foxtrot Unicorn bar as an amenity, but it's down the road, it's a great bar though, highly recommend.
Pretty frustrating with the parking though, they really should own up and say they don't have parking, at least then you can plan ahead rather then the "oh yes first come best dressed" and when we turn up to park it was a 5 minute conversation on a terrible intercom, when all they needed to say is "there is no parking available"
Sonu Cambo
Premier Studio
Stayed in Aug 2022
Couples
1 review
Outstanding
Posted on Nov 4, 2022
Very good great
Guest User
Studio Executive
Stayed in Sep 2024
Travel with friends
7 review
Posted on Oct 30, 2024
It was much smaller than the room I booked. They said they had no rooms and changed it to me the next day. The service attitude was very poor. I booked the room two weeks ago. How could this happen?
Original TextTranslated by Google
Response from Property: Thank you for sharing your feedback. We sincerely apologise for the experience you had during your stay with us. This is certainly not the standard of service we strive to provide, and we understand your frustration.Regarding the room size and availability issue, we deeply regret any inconvenience caused. It appears there may have been an unexpected situation, and we should have handled it more effectively. Rest assured, we are reviewing our booking and communication processes to ensure this does not happen again in the future.As for the service attitude, we are truly sorry if our team did not meet your expectations. Your concerns have been shared with our team to ensure every guest feels valued and respected.Thank you for bringing this to our attention. We hope to have the chance to provide you with a much better experience in the future.Kind Regards,Sarah and Team
Darren.C
Deluxe Studio
Stayed in Aug 2024
Couples
4 review
Outstanding
Posted on Dec 24, 2024
The hotel is located in the CBD of Perth city center. The location is very convenient. The room size is quite good. The service is also very nice. The wash basin is a little small and the water drips on the ground when using it.
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Response from Property: Dear DarrenThank you for your feedback! We're glad to hear that you found our location in the heart of downtown Perth convenient, and that you enjoyed the spacious room and excellent service. We also appreciate your comments about the wash basin, and we'll certainly look into ways to address this issue to improve our guests' experience. We hope to welcome you back soon!Kind regards,Yov and team
Jiayixianwangbaobao
Deluxe Studio
Stayed in Nov 2023
Business travelers
6 review
Outstanding
Posted on Dec 16, 2023
The location is very convenient, the facilities are complete, the service is warm and the environment is good. The room has all kinds of equipment, including an iron for business travel, and someone does hygiene every day. It should be noted that Australian hotels do not provide toothbrushes, toothpaste, and slippers, so be sure to bring your own.
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6/8
Guest User
Deluxe Studio
Stayed in Aug 2023
Travel with friends
13 review
Outstanding
Posted on Oct 1, 2023
The location is very good and the room is very clean
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Anonymous User
Studio Executive
Stayed in Oct 2023
Solo travelers
1 review
Posted on Feb 10, 2024
There is a mirror next to the bed
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Eva0092
Deluxe Studio
Stayed in Jul 2022
Family
16 review
Posted on Aug 29, 2022
Located in a good location, no Chinese front desk, beautiful appearance, the bed is very soft and comfortable, but the cleaning part needs to be improved, the bed sheets are not very clean, but they will be replaced after the response, especially the customer service part of the coroutine is doing a good job , can respond immediately to help.
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