Best Pet Friendly Hotels in Phnom Penh

Overall a comfortable and great value stay! The view from the room was amazing, I loved seeing the sun rise or watch the sky turn dark as the city lit up. As long as you're not too freaked out by the small cockroaches that will come out at night. Anyway I solved the issue by buying ”trap a roach” kits from Mr DIY at AEON mall, it was highly effective. Self service washing machine, microwave and toaster oven available at level 29. The swimming pool, steam room and gym was amazing at level 39. Note you are not allowed to wear the bath robe there, you need to be covered in your own clothes and change there. You need a separate access card to enter. Note u can change lifts at level 3A from the mall to reach level 28/29 too. There is a convenient Chinese supermarket at the ground floor of the mall, and you can easily get many things. Food delivery has to be collected from the ground floor, as building security won't allow them to go up, but not an issue. Remember to hang housekeeping tag outside the door if you want them to clean the room.

The room was very spacious. The bathroom was also very big. Everything was nice and clean and the staff were amazing. The hotel itself is very pretty and aesthetic. The swimming pool was nice as well although a little bit cold at night. Everything was great and I wished I had booked an extra day at this accommodation

Don’t typically stay with the Hyatt Brand, but the Hyatts in Asia have been amazing! The room here was great. It’s wonderfully located - near the river, the Palace etc. That’s not the reason for this review. This review is for the STAFF. We stayed here 12 nights and each day we were met with a collection of sweet smiles. Wish we learned all their names but are glad to have connected with a few: Daily breakfast buffet were with the lovely Seavyoung and shy Srey reap - thank you for taking such wonderful care of us each morning; Sotheary was our lovely lunch companion; Sopha, a sweet little thing from the Attic; Yem from the Regency Club, thank you for our bottomless Prosecco; Dinner Staff from 55, lovely Leakana and her team; Last, but certainly not least, Fariza, sweet darling, thank you for singing us romantic songs; Eric,one of the managers, love your contagious energy. Five Stars accommodations and amenities are pretty much the same, what separates them is the team of people who enhances your stay. For the entitled reviewers / visitors who expect perfect English…. How’s your Cambodian!?!

We booked two Superior Twin Rooms, but the room type we received was not correct. One of the two rooms was way below the standard. In fact, it did not even have a window open to the outside air. The window was facing a visiting room. And one of the walls was partitioned with a hardboard, which was quite unsafe. The table provided in the room was rough and of low quality wood. The couple who had to check in to this room had informed the person who was at the reception about this issue at the time of checking in. They asked for the exact room type that we have paid for. But they were simply informed that room type was not available and were left without any other reasonable option. This is quite frustrating after paying for the rooms in full before coming to Cambodia. Most importantly, at the checkout time, the reception did not take any responsibility for my request to refund at least the price difference to the couple who had to stay in this lower standard room. The receptionist (Somaly) said it's not her business and we should not have accepted the room on arrival in the first place. She did not even bother considering the real situation we had to face. We understand this is very unprofessional and unreasonable. In terms of the room service, we had only two tea bags and two water bottles for the entire three days. Both rooms had a very bad smell, which means cleaning is not done properly. So I have to say that the room service also is not so good.

Great location, the guy in the reception that I met tonight was not honest, but the one in the morning was very nice and very helpful honest , good location

I booked for a 3-bedroom suite good for 6 pax but we were 8 in group so we paid additional 25$ each for excess person. We were also advised to deposit 100$ upon check-in. (But no one advised me thru email or call from hotel or Agoda. Good thing we had cash. I don't know if the deposit is mandatory to all kind of bookings to them.) Room was spacious and have laundry area too. Complete kitchenette available for use. However, 1 AC need some cleaning coz air coming out is useless, super hot! Some light bulbs are busted also. Pool and Bar area is on the 13th floor. Water is clean. The view from it was nice also. I hope they put more signage around the pool area for reminder since it's a rooftop pool. Upon check-out, the hotel was very strict about cleanliness. We were charged 21$ for a bathroom rug STAIN that they cannot remove! AMAZING! (We got the rug for memorabilia. 😂) So if you will book in this hotel, inspect all the towels or rugs before using it, look for stains, or might as well bring your own if you don't want to be charged. I do hope their policies was clearly explained on the booking sites. Btw, the hotel phone number in Agoda is wrong. No one answers. Google their hotel name and you will find the correct contact numbers. 😉 Overall, 7.7/10 rating.

I think it’s a Chinese boss. I feel like I’m still in China in their apartment. It’s all in Chinese. I heard that it’s the first time I lived in their house. The front desk actually upgraded me to an executive suite. Oh, I’m going. The kitchen and all self-service washing machines must be praised! There is a 24h supermarket downstairs, and you can also play golf on the second floor. I went to look for tea when the guests came at noon. I asked the front desk. There is a tea room, which is very convenient. It seems that I can live here when I come back to work.

The service is very good. The lobby and swimming pool are beautiful. The breakfast is delicious. The lady is very, very nice and very patient. However, the hotel is an old house and the facilities in the room are a bit old. The attic on the top of the building where I live has termites falling down at night. It is on the fourth floor. There is no elevator on the top of the building, but you can ask the front desk to help you take the boxes down. All in all, it is still a good place in Cambodia.

I have just returned from my fourth stay at this hotel, 12 nights, Room 302. Located on Street 172 known as Backpacker Street. A great stay as always, nothing is ever a problem here. Fast check in, no issues. Very comfortable room with everything you need including a safe. Pay a little more and get a balcony room, watch the world go by outside. Good internet connection. On site laundry service. What makes this hotel is the staff: warm, friendly, professional and caring. Everybody speaks English or at least their English is much better than my Khmer. Great location. Plenty of restaurants and bars in the street. Tuk Tuk's just outside the front door. Big convenience store at the end of the street. The Manager kindly gave me a late check out of 3 hours on my last day for no cost. Thank you to everybody at the Silver Mounts Hotel for making my stay so enjoyable. I highly recommend this hotel and I can't wait to be back next year.

Super clean rooms. The food at the restaurant was amazing every time I ordered a meal. So impressed and the staff was so helpful and willing to go out of their way to assist with anything. I will be back for sure.