Crowne Plaza Phoenix Airport - Phx Reviews

We landed really late around midnight in Phoenix and had our next flight at 7:30am. So we decided to book a hotel to be able to shower and sleep comfortably for a few hours. The location for this hotel is just perfect. you can take a really short ride with the sky train to 44th. At the station you head across the road via a covered and beautifully lit bridge and then you reach the station for the regular metro where you literally have to cross just one lane of a road and the hotel is right there. We preferred this option so late a t night because we were very exhausted and tired and didn’t want to wait around for their shuttle bus, which I believe runs every 30mins. We were greeted very friendly by the front desk supervisor and check in was a breeze. We had a nice room on the fifth floor, it was quiet, clean and had more amenities than we really needed. After a hot shower we found a few hours of good rest in a very comfortable bed. In the morning, checkout was just as easy and the shuttle bus was right there and drove us straight to our terminal. Again the driver was super friendly and helpful. If we had an overlay in Phoenix again, we would pick this hotel again and recommend it to anyone in the aame situation.

It's an older hotel with backward facilities. There is a free shuttle bus and it's not far from the airport. I paid prepaid via Ctrip, but the old man at the front desk insisted that I didn't pay and deducted more than 300 US dollars from me. Later, I asked Ctrip to intervene, and the next day I went to the manager to solve it. It took almost a month to refund the money. I will not book this hotel again.

Very convenient transportation

The room is not clean, it feels dusty everywhere