3-Star Hotels in Phoenix

The room was clean, spacious and comfortable. The staff was quite pleasant and helpful. Breakfast was good with a variety of options. We love the free shuttle to the airport. We will stay here again soon.

My husband and I stopped by on 02/19/2022 to have some drinks and try the food at From The Rooftop. Unfortunately, we did not stick around to try the food because the bartender wearing his black sunglasses, who would not crack a smile or acted like he was too inconvenienced to acknowledge you as a customer was very rude. My husband stood in line for 30 mins before he got a drink. He and 2 people in front of him stood waiting as the bartender decided he would serve the party of about 10 people first, who had just walked in and decided to bypass the line that had already formed. Keep in mind it was only 1 PM and the place was not busy prior to the party of 10 arriving. We really wanted to come back and stay at the Cambria, but I don't see that happening now. We love to visit locally and give recommendations to family and friends be it word of mouth or social media, however the service we received has really made it difficult for us to give any positive feedback which is very unfortunate.

We took a suite here for two nights. The staff were very welcoming and attentive. The room itself was very well appointed and very comfortable. If you can, ask for a room at the back of the hotel since this has got the better view. The hotel is 15 minutes' walk from Chase Field baseball stadium and this allowed us to walk back after the match in the evening. The only thing to note is that breakfast is a little bit hit and miss. Also that the floors and walls are a little thin - we were woken at 5am by the chap above having an argument with someone on the phone. The clientele is also a little mixed. Nevertheless overall I would definitely recommend this hotel and although we were worried about whether there would be enough parking, in fact this was never a problem.

High cost performance, good facilities, location near the airport, good surrounding environment, breakfast is very good, there is parking lot, the room is large, clean and tidy, service is very good,

The guest service representative Kennedy was excellent! He provided the best customer service I have experienced in years. He.was professional and very kind. I appreciate his service. He made my stay very enjoyable. Thank you Kennedy for your excellence!

The localtion is in a very good and convenient location. The hotel service staff are very friendly and will promptly assist you with any questions you may have. I will choose this hotel again for future business trips.

When I arrived the person at the front desk could not initially find my reservation even though I had checked in with the app. She stated that I was not in the system and that they were fully booked. I proceeded to show her my confirmation number and email, I also showed her my online banking where I had the charge pending on my account. She said well you are not in the system and looked at the other receptionist and said I'm going on break. The other lady made a call and was given instructions on how to pull it up and it was then resolved after waiting 20 mins. I went to my room which was dated but clean. The room was fairly cold and I wanted to take a shower I turned on the heat to alleviate the chill and the unit started to smoke and the smoke detector sounded. Afraid it would start a fire I turned the unit off and called the front desk because the smell of smoke was filling the room. The front desk said they would send the maintenance person shortly. The maintenance guy came and checked to make sure there was no fire but advised that I should not use the heat until they were able to have it checked in the morning, and since the hotel was fully booked there was nothing he could do at the time. I was disappointed, I had only gotten the room because my flight came in late and I was too tired to safely drive home, I slept in a smoky cold dingy room all night and despite my documented experience I did not receive one courtesy call or email apology not one opportunity to turn this experience around was ever made. SMH I will stay with Hilton from here on out.

I randomly came to Arizona, because I had never been, I did not do too much research or anything but found this amazing hotel and stayed here for 5 nights. Soon as I arrived to my hotel I was greeted by this amazing gentlemen name FRANK MAGUIRE who works for the valet, I arrived in a Lyft and he immediately opened my door and grab my luggages out of the trunk of the lyft’s car before the driver could. He greeted me with an amazing smile , and very good high energy. It was like we met before in another life, we were already joking and laughing with one another just after secs on meeting. I explained to FRANK that I was from SF area and I was by myself here and needed some cool things to do. He immediately got on his phone and made some calls and asked me to get settled and come back down. When I came back down he had my entire 5 days mapped out and planned for me. The whole entire time I was there he checked on me and made sure I was doing okay and was making very good interactions with others during my stay. The best part was he got me into the pool party at the W HOTEL!!! Frank went beyond and above to make sure my time in ARIZONA was memorable and it ABSOLUTELY WAS!!! THANK YOU FRANK!!!

Spent one night here. Came to Phoenix to see a Diamondbacks baseball game. Staff was super accommodating. They got us into our room early! The location was perfect! Although the valet parking was pricey, we never had to drive or look for parking downtown. We were able to walk everywhere: to lunch at the Kettle Black restaurant, to a coffee shop, to CVS and even to the BB game. We took advantage of using the Lime scooters and got exercise walking. On our downtime, we relished how comfortable the bed and room was. Except for a microwave in the room (they had one in the lobby) we had all the amenities we needed. Loved the sun blocking blinds! The breakfast was in keeping with the Hampton Inn’s reputation for a hot meal with good variety of foods. They did not have a pool (Phoenix is soooo hot and I would have welcomed it but knew it going in) but had a fitness center. The area had some homeless people around but we never felt unsafe. Well lit on the streets at night. For a large city, it was uncrowded. All in all, great place!

New, big, business. It is very suitable for business people residing abroad, which is similar to domestic Raffles City. The swimming pool water is not very good, and very small. The breakfast is very good, you can make your own waffle, and the service staff are also very nice. I was awakened by the master repairing the extended wall at 6 o'clock in the morning the first night, which surprised me. Doesn't Lao Mei start work after ten? ? ! ! 🚀 lose to 🌞 I wanted to stay a few more days. Phoenix was too dry and my legs were cracked...so... after staying for two nights, I left. Having experienced the abuse of kindergarten children, I hated Ctrip for a while. But after the return of sanity... Ctrip is doing better. I hope that everyone who provides perfect service to travelers will be treated kindly by Ctrip. I have to say that I am very grateful to Ctrip for the past ten days in the United States. It is professional and efficient without the impact of jet lag. 👍👍👍