Travel
September 20, 2024
Pros: Large, clean villa rooms, long and large private pool for swimming!
Disadvantages:
1. Check in Check out is slow and mean! On the day of special check out I rushed to the airport, but the counter staff said it would take more than 10 minutes for them to check the room before they could issue the order and pay! Very outdated approach! Please does the deposit I paid not cover your hotel? I said I was in a hurry and asked to hurry up, the staff member stared at the computer with a black face for a while, then walked into the employee room without a sound! What does this mean? You don't have to explain a word and just do it and walk away?
(I rarely write negative reviews because your attitude makes me very angry to write!)
2. The room includes breakfast for two adults !
3. The hotel has a shuttle bus to the airport, but there are only two or three a day, 5, 6 hours apart, in vain!
4. When checking in Counter said they have take away breakfast box, I asked in their apps the night before check out to prepare breakfast box tomorrow morning, but replied that to request a day earlier (24 hours before?) why the counter staff did not tell earlier ?
5. The price of in-hotel consumption is higher than other 5 stars
6. Basically no facilities, you can only enjoy your own villa
Overall: The villa room and pool are excellent, but the service is not professional! Special counter staff! ! Instead buggy driver was polite and punctual. Current room rates are much higher than when I booked, you can have more 5 star hotel options, not recommended!
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