To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.3
Service4.8
Cleanliness4.7
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All reviews(45)
Positive reviews(45)
Reviews with photos/video(20)
Awesome stay(19)
Great service(18)
Clean and tidy(15)
Great location(10)
TashC
Deluxe Room With Bathtub - No Window
Stayed in Oct 2024
Travel with friends
29 review
4.7/5
Amazing
Posted on Oct 12, 2024
The hotel is quite new. Staff at reception is nice and hospitality. Room is big and has bathtub. There are choices of breakfast, me and my friend eat vegetarian food, they also provide for us too. It’s convenient to have few mins walk to the old town.
Response from Property: Thanks for your warmed stay with us. We really highly appreciated for your best review.. Safe Trip and Have a nice day... Best regards.🙏🙏🙏😊😊😊
Saiiiiz
Deluxe Room With Bathtub - No Window
Stayed in Aug 2024
Couples
24 review
4.5/5
Great
Posted on Aug 15, 2024
The location is excellent and close to hot spots in Old Phuket Town. Great staff and service and very nice rooms. Highly recommended!!
Response from Property: Thanks for your warmed stay with us. We really highly appreciated for your best review.. Safe Trip and Have a nice day... Best regards.🙏🙏🙏😊😊😊
Yana_Malofeeva
Superior King Room
Stayed in Aug 2024
Solo travelers
18 review
5.0/5
Outstanding
Posted on Sep 1, 2024
New and clean. The staff was very nice. They also serve great coffee at the coffee shop
Response from Property: Thanks for your warmed stay with us. We really highly appreciated for your best review.. Safe Trip and Have a nice day... Best regards.🙏🙏🙏😊😊😊
Anonymous User
Superior King Room
Stayed in Jul 2024
Family
2 review
4.0/5
Very Good
Posted on Jul 27, 2024
Brand new hotel with nice and cozy bed.
Response from Property: Thanks for your warmed stay with us. We really highly appreciated for your best review.. Safe Trip and Have a nice day... Best regards.🙏🙏🙏😊😊😊
Guest User
Studio
Stayed in Oct 2024
Couples
3 review
4.7/5
Amazing
Posted on Oct 19, 2024
Clean and comfortable rooms. Walking distance to many attractions. Nice and helpful staff. Would stay again.
Response from Property: Thanks for your warmed stay with us. We really highly appreciated for your best review.. Safe Trip and Have a nice day... Best regards.🙏🙏🙏😊😊😊
DIDIT PANCA
Superior King Room
Stayed in Aug 2024
Family
2 review
4.7/5
Amazing
Posted on Aug 21, 2024
It was a recommended place to stay, new building the do not have elevator but they help you carry up to your room very friendly staff, feel so warm and welcome through our stay there
Response from Property: Thanks for your warmed stay with us. We really highly appreciated for your best review.. Safe Trip and Have a nice day... Best regards.🙏🙏🙏😊😊😊
Guest User
Superior King Room
Stayed in Jul 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Aug 16, 2024
A new and clean hotel conveniently located near Phuket Town, with a cozy coffee shop on the first floor. The staff is friendly and helpful. However, there are a few downsides: the Wi-Fi requires reconnecting every time you lock your phone, there's noisy construction happening around the hotel, and the thin doors mean you can hear everyone talking in the hallway. Additionally, they don't provide soap, and sometimes you need to remind the staff to replenish the shampoo and shower gel.
Response from Property: Thank you for staying with us and for your detailed review. We're glad you enjoyed our location and coffee shop, and we appreciate your kind words about our staff. We apologize for the inconveniences you experienced, such as the Wi-Fi issue, construction noise, and thin doors. Your feedback on the soap and replenishment of amenities will help us improve. We hope to have the opportunity to serve you better in the future. Safe travels and have a great day!Best regards,The Horange Phuket Town Hotel Team 🙏🙏🙏😊😊😊
Guest User
Standard King Room
Stayed in Oct 2024
Couples
2 review
5.0/5
Outstanding
Posted on Oct 20, 2024
Great hotel and service. Easy to walk to old town and has car parking
Response from Property: Thanks for your warmed stay with us. We really highly appreciated for your best review.. Safe Trip and Have a nice day... Best regards.🙏🙏🙏😊😊😊
justinnnnn
Superior King Room
Stayed in Aug 2024
Travel with friends
10 review
3.5/5
Posted on Aug 26, 2024
Good location, friendly staffs but rooms had bugs and toilets could be cleaner
Response from Property: Thank you for staying with us and for your feedback. We’re pleased you liked the location and our staff. However, we sincerely apologize for the issues you encountered with bugs and cleanliness. This is not the standard we strive for, and we will take immediate steps to address these concerns. We appreciate your understanding and hope to have the chance to provide a better experience in the future. Safe travels and have a great day. 🙏😊
Yolo97
Deluxe Room With Bathtub - No Window
Stayed in Oct 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on Oct 18, 2024
Great cleaniness good location. But no lift
Response from Property: Thanks for your warmed stay with us. We really highly appreciated for your best review.. Safe Trip and Have a nice day... Best regards.🙏🙏🙏😊😊😊
Due_Jirawat
Deluxe Room No Window
Stayed in Oct 2024
Solo travelers
7 review
5.0/5
Outstanding
Posted on Nov 1, 2024
Good location and very nice staff.
Isika
Deluxe Room With Bathtub - No Window
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Sep 27, 2024
Clean , good service, good location
Response from Property: Thanks for your warmed stay with us. We really highly appreciated for your best review.. Safe Trip and Have a nice day... Best regards.🙏🙏🙏😊😊😊
Guest User
Superior King Room
Stayed in Oct 2024
Family
2 review
4.2/5
Very Good
Posted on Oct 16, 2024
When we arrived, we were initially shocked by the location of the hotel, as the surrounding houses were all demolished (i.e. uninhabited). But the hotel itself is very well equipped. In the lower area there is a café, among other things, where you can have breakfast in the morning and during the day you can get either various drinks and cakes or lunch to order at lunchtime.
The hotel staff were really nice and helpful.
We initially had a standard double room with a window on the 3rd floor, which is sufficient for a short city trip. For the 2nd night we upgraded to a room with a bathtub (for 300 Baht more), which was more spacious but had no window. The disadvantage was that there was no elevator and the suitcases had to be carried up and down the stairs.
The air conditioning was OK in terms of noise, it cooled the room well.
The bed was very comfortable, everything was very clean.
The hotel is a few minutes' walk from Phuket's old town.
All in all, absolutely recommendable for a trip to Phuket's old town.
Original TextTranslated by Google
6/7
Response from Property: Thanks for your warmed stay with us. We really highly appreciated for your best review.. Safe Trip and Have a nice day... Best regards.🙏🙏🙏😊😊😊
Guest User
Deluxe Room No Window
Stayed in Sep 2024
Couples
2 review
4.2/5
Very Good
Posted on Oct 7, 2024
The boss is handsome and has a good service attitude. The bedroom is large and the bathroom is small. Other aspects are good, but there is no window, so the smell of the decoration cannot be dispersed. I felt a little uncomfortable when I got up the next day. I hope it can be improved.
Original TextTranslated by Google
Response from Property: Thank you very much for staying in our hotel and thank you for your review. I wish you a pleasant journey and happiness every day! 🙏😊😊
Guest User
Deluxe Room With Bathtub - No Window
Stayed in Sep 2024
Travel with friends
2 review
4.2/5
Very Good
Posted on Oct 21, 2024
The staff were very kind.
They don't change towels, but they do provide them.
Shampoo and conditioner etc. were also provided.
The room had no windows, so the only downside was that we couldn't get any morning sun.
It was nice to be able to walk to eat.
Original TextTranslated by Google
Response from Property: Thanks for your warmed stay with us. We really highly appreciated for your best review.. Safe Trip and Have a nice day... Best regards.🙏🙏🙏😊😊😊