Kata Rd, Mueang Phuket, Phuket, Phuket Province 83100, ThailandView hotel details
Check available rooms for your travel dates
We Price Match
1 night
Guest Reviews of Sugar Marina Hotel - Fashion - Kata Beach
8.6/10
Very good
192 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.1
Amenities8.3
Service8.7
Cleanliness8.3
Filter by:
Sort by:
All reviews(192)
Positive reviews(173)
Reviews with photos/video(71)
Clean pool(35)
Great swimming pool(35)
Delicious breakfast(28)
Loved the beach(26)
Convenient location(25)
Close to beach(24)
Large rooms(13)
Strange smell in room(5)
Negative reviews(19)
Guest User
Family Room
Stayed in Aug 2026
Family
9 reviews
10/10
Outstanding
Posted on Sep 7, 2026
The location is excellent, just about 100m from the beach, and there's a 7-Eleven right next door with delicious restaurants. There's even a massage place right at the entrance. It's very safe and has a swimming pool. When I lost my watch, a staff member messaged me to come back and get it. The front desk offers free luggage storage, and the room has a separate shower and toilet area, plus a bathtub, making showering very convenient. Storage space is also great, and they provide free bottled water. I'll definitely come back next time!
Original textTranslated by Google
Response from Property: Dear Valued Guest,Thank you for your wonderful review and recommendation. We are delighted that you enjoyed the excellent location, convenient nearby facilities, comfortable room, and helpful service from our team.We are especially pleased that our team could assist with your lost watch and help make your stay more comfortable.Warm Regards,Sugar Marina Team
Diana Bol
Deluxe Room
Stayed in Aug 2026
Couple
1 reviews
10/10
Outstanding
Posted on Sep 7, 2026
Everything was great! It's a three-minute walk to the beach, and everything you need is nearby. The breakfasts were decent, and it completely met our expectations. Good value for money, a worthy hotel for a stopover. When we booked, we mentioned it was our honeymoon, and they decorated the bed for us – very sweet! :)
Original textTranslated by Google
Response from Property: Dear Valued Guest,Thank you for your wonderful review. We are delighted that you enjoyed the convenient location, nearby beach, breakfast, and overall value of your stay.We are also pleased that the honeymoon decoration helped make your visit a little more special.Warm Regards,Sugar Marina Team
Guest User
Deluxe Room
Stayed in Aug 2026
Traveling with friends
1 reviews
10/10
Outstanding
Posted on Sep 4, 2026
The room wasn't particularly big. I arrived at 1 AM, and the handsome guy at the front desk was very friendly and enthusiastically showed me to my room, giving me a detailed introduction. The ladies at check-out were also very warm and spoke excellent Chinese. Overall, the hotel is small but charming, and the location is fantastic. There's a food court right outside with delicious food, and Kata Beach is just a 2-minute walk straight ahead. Right outside the hotel is also the starting station for buses to Phuket Town. Highly recommended, I'll definitely come again next time. The mattress was also very comfortable. The water quality was good, no need to bring a shower filter. I showered 4 times and didn't get a tan!
Original textTranslated by Google
Response from Property: Dear Valued Guest,Thank you for your wonderful review and recommendation. We are delighted that you enjoyed the comfortable bed, convenient location, nearby dining options, and warm service from our front desk team.It is wonderful to know that you would choose to stay with us again.Warm Regards,Sugar Marina Team
Guest User
Deluxe Room
Stayed in Jul 2026
Couple
4 reviews
10/10
Outstanding
Posted on Aug 23, 2026
The hotel staff are incredibly friendly and always ready to help with any issues immediately. Bella, Patty, and Ice were all wonderful, and they even gave us a small gift when we checked out. The hotel location is convenient, less than a five-minute walk to the beach. We highly recommend Kiri Restaurant downstairs – we ate there every day! The nearby Champa massage place is also very comfortable and affordable. We'll definitely stay here again next time! 👍
Original textTranslated by Google
Response from Property: Dear Valued Guest,Thank you for your wonderful review and recommendation. We are delighted that you enjoyed the convenient location, warm and helpful service from our team, and the small farewell gift.It is also wonderful to know that you enjoyed Kiri Restaurant and the nearby amenities. We truly appreciate your support and look forward to welcoming you back again.Warm Regards,Sugar Marina Team
Anonymous User
Chic Deluxe Room
Stayed in Jul 2026
Family
7 reviews
10/10
Outstanding
Posted on Aug 15, 2026
Clean and hygienic, with a very Instagrammable decor. Most importantly, the location is superb – just a straight 3-5 minute walk to the beach, which was very convenient. We enjoyed our stay with our parents and children.
Original textTranslated by Google
Response from Property: Dear Valued Guest,Thank you for your wonderful review. We are delighted that you enjoyed the cleanliness, stylish design, and especially our convenient location just a few minutes’ walk from the beach. It is also great to know that both your parents and children had an enjoyable stay with us.Warm Regards,Sugar Marina Team
Guest User
Two Bedroom Family Room
Stayed in Jul 2026
Family
2 reviews
7.0/10
Posted on Aug 8, 2026
Room:
We booked a family room, and the photos showed one king-size bed and two single beds, but upon arrival, we were given two king-size beds. The family room was in the middle of the pool area, a unique room accessed via stairs.
The decor was very old. The website stated the hotel was renovated in 2025, but the room's decor looked like it hadn't been updated in at least 15 years. The room's decor was outdated, and the hygiene wasn't great – there were used cotton swabs in the table cracks 😥. The bathroom was very old, with no space to put even a small bottle of conditioner in the shower area, and nowhere to hang clothes. The hairdryer was broken and needed to be replaced. Seriously consider this before choosing.
We asked the staff to change rooms, but we could only do so the next day. By the next day, it was already late, and we didn't want the hassle, but after seeing the connecting room, the decor and environment were much better than the family room, and it had two bathrooms. We finally switched, and it felt much better, plus it had a balcony for drying clothes.
Breakfast: Breakfast was decent, not many options, but enough to eat. The dining area was large, just no air conditioning.
Staff: The hotel's facilities were average, but the staff tried their best to meet our requests.
Location: One minute walk outside, there's a massage parlor for 300 baht. Two minutes walk, there's a small night market.
Overall: The pictures look pretty good, but realistically, you should discount them by about 30%.
Also, a big thank you to Trip.com customer service. Due to a fire alarm isolation at the hotel, breakfast couldn't be provided, and Trip.com helped arrange a partial refund.
Original textTranslated by Google
Response from Property: Dear Valued Guest,Thank you for taking the time to share your detailed feedback. We are pleased that you appreciated our team’s efforts to assist with your requests and room change during your stay.We sincerely regret that some aspects of the room condition and cleanliness did not meet the standards we aim to provide. Your comments regarding housekeeping, room facilities, and maintenance have been reviewed with the relevant teams, and additional attention has been reinforced in our room inspection procedures.We also appreciate your understanding during the unexpected restaurant situation and are glad our team could assist with the necessary arrangements.Thank you again for your feedback, which helps us continue improving our guest experience.Warm Regards,Sugar Marina Team
TeacherVK
Chic Deluxe Room
Stayed in Jun 2026
Couple
2 reviews
10/10
Outstanding
Posted on Aug 6, 2026
Very good hotel! We stayed for a week. Spacious room with all amenities. The only downside was our small balcony, but that's minor. The room was fresh. Varied breakfasts with plenty of fruits and vegetables. Quiet location and close to the beach.
Original textTranslated by Google
Response from Property: Dear Valued Guest,Thank you for your wonderful review. We are delighted that you enjoyed the spacious room, varied breakfast, peaceful atmosphere, and convenient location near the beach. We also appreciate your comment regarding the balcony size.Warm Regards,Sugar Marina Team
Guest User
Deluxe Room
Stayed in Jun 2026
Couple
4 reviews
10/10
Outstanding
Posted on Jul 26, 2026
We've stayed at this hotel before, but as part of a package tour. This time we came to Phuket and booked independently for 2 days, as the hotel is incredibly well-located! All the shops, restaurants, and most importantly, the beach, are within walking distance. It's right in the heart of Kata! 🤟🔥 For the price, we got a good, spacious, clean room, and there's even a free mini-bar! Overall, I highly recommend this hotel 🌸
Original textTranslated by Google
Response from Property: Dear Valued Guest,Thank you for your wonderful review and recommendation. We are delighted that you chose to return and enjoyed our central location in Kata, within walking distance of the beach, shops, and restaurants. We are also pleased that you appreciated the spacious and clean room, complimentary minibar, and excellent value. We look forward to welcoming you back again.Warm Regards,Sugar Marina Team
Tomerr_levy- insta
Deluxe Room
Stayed in Jun 2026
Solo traveler
10 reviews
10/10
Outstanding
Posted on Jul 27, 2026
Great management, great atmosphere, amazing service and everybody was nice to me.
I recommend.
Response from Property: Dear Valued Guest,Thank you for your wonderful review and recommendation. We are delighted that you appreciated the welcoming atmosphere, excellent service, and attentive management. Your kind words mean a great deal to us, and we look forward to welcoming you back again.Warm Regards,Sugar Marina Team
Guest User
Chic Deluxe Room
Stayed in Jun 2026
Family
1 reviews
4.5/10
Posted on Jul 8, 2026
We stayed here a few years ago. This time, we booked a package deal in Surin and decided to book a room for one night with my son. Now, it's a run-down, old hotel. The sofa was so dirty, I was afraid to sit on it. The staff looked exhausted, and so on... There are much better hotels available for the same price.
Original textTranslated by Google
Response from Property: Dear Valued Guest,Thank you for sharing your feedback.We sincerely apologize that your recent stay did not meet your expectations. We regret that the cleanliness and overall condition of the hotel fell short of the standards we strive to provide. Your comments have been shared with the relevant team, and we will continue to improve our facilities and services.Warm Regards,Sugar Marina Team
Guest User
Chic Deluxe Room
Stayed in May 2026
Solo traveler
2 reviews
10/10
Outstanding
Posted on Jun 29, 2026
Excellent area of Kata, the hotel's location within it is perfect. A stylish, small, and cozy hotel. Breakfast at the neighboring restaurant is 👍 quite good, everything you need is there. All necessities are right nearby: currency exchange, shops, a market, and massage parlors. The cool pool is ideal in the heat. The beach is a 3-minute walk – a straight path right opposite the hotel. Highly recommend! I would definitely come back again.
Original textTranslated by Google
Response from Property: Dear Valued Guest,Thank you for your wonderful review and perfect rating. We are delighted that you enjoyed our convenient location, cozy atmosphere, swimming pool, and breakfast. Your recommendation means a lot to us, and we look forward to welcoming you back again soon.Warm Regards,Sugar Marina Team
Anastasiya19
Deluxe Room
Stayed in May 2026
Couple
3 reviews
9.5/10
Amazing
Posted on Jun 19, 2026
The hotel grounds are beautiful, and the lobby and pool area are very stylish.
The room has everything you need, plus pool towels, flip-flops, and a beach mat (a big thank you for that last one!).
Upon check-in, whatever is in the fridge is a complimentary gift (soft drinks).
However, the hairdryer is quite weak; it's practically impossible to dry your hair with it.
The hotel is located on a lively street in the Kata area, with everything you could need nearby: restaurants, shops, a market, and currency exchange booths everywhere. The beach is only about a 4-minute walk away.
If you want a vacation where everything is right on your doorstep and you don't mind crowds of Russian tourists, this place is 10/10. I personally felt like I was in Anapa, which isn't really my preference. (But that's not the hotel's fault).
Original textTranslated by Google
Response from Property: Dear Valued Guest,Thank you for your kind review. We are pleased to hear that you enjoyed our facilities, room amenities, and convenient location near the beach and nearby attractions. Your feedback regarding the hairdryer has been noted for improvement.We look forward to welcoming you back again in the future.Warm Regards,Sugar Marina Team
WENWENNN
Deluxe Room
Stayed in May 2026
Other
5 reviews
9.5/10
Amazing
Posted on Jun 7, 2026
I went to the wrong hotel, but luckily I could stay here without having to switch again, and I even got an upgrade to a pool-view room! The service was good, and the breakfast had plenty of choices. Most importantly, the price wasn't expensive.
Original textTranslated by Google
Response from Property: Dear Valued Guest,Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay, including the room upgrade, breakfast, and overall service. We truly appreciate your kind feedback and hope to welcome you back again soon.Warm Regards,Sugar Marina Team
Anonymous User
Deluxe Room
Stayed in May 2026
Other
12 reviews
7.0/10
Posted on Jun 8, 2026
Very near beach. Location is awesome.
But the room is not clean. There was smell on a sheet.
Lucky that I stay only one day.
Response from Property: Dear Valued Guest,Thank you for your feedback. We sincerely apologize that the room cleanliness and condition did not meet our hotel standards and affected your stay.After investigating this case, the concerned staff acknowledged that the cleaning was not completed according to our standard procedure. Corrective action has been taken in accordance with hotel policy. We apologize again for the inconvenience and will continue improving our quality control.Warm regards,Sugar Marina Team
Guest User
Deluxe Room
Stayed in Jul 2026
Couple
1 reviews
6.0/10
Posted on Aug 18, 2026
The bed wasn’t clear. The breakfast was good.
Response from Property: Dear Valued Guest,Thank you for sharing your feedback. We are pleased that you enjoyed the breakfast, and we sincerely apologize that the bed presentation did not meet our usual cleanliness standards.The matter has been reviewed with our housekeeping team, and additional guidance has been given to ensure decorative items are properly prepared and checked before being placed in guest rooms. We will continue reinforcing our room inspection standards to prevent similar issues in the future.Warm Regards,Sugar Marina Team