Andaman Beach Hotel Phuket - Handwritten Collection Reviews

Response from Property: Dear Guest,We are delighted to hear that you chose to celebrate your 5th wedding anniversary with us and that you had an overall pleasant experience during your 5-day stay. Your detailed feedback is truly appreciated, and we are thrilled that you enjoyed various aspects of your visit.We are glad to hear that you found the complimentary buggy service convenient and that you were able to make use of it to request drop-offs at the main road. It's wonderful to know that you appreciated the variety in the breakfast offerings and found the room service ordering process to be seamless.We are sorry to hear that the room's location near the exit wasn't to your liking and that the swimming pool depth posed a challenge for your husband. Your feedback regarding the gym facility and the attentive room service is valuable to us, and we will certainly share your kind words with Loui and Mad for their exceptional service.We appreciate your understanding and flexibility, and we hope that despite the minor inconveniences, your anniversary stay was memorable and special.Thank you once again for choosing to celebrate this special occasion with us. We look forward to welcoming you back for future celebrations or leisure stays.Warm regards,

Response from Property: We're glad to hear that you appreciate the halal breakfast options at our hotel and that our location near Patong Beach, yet away from the nightlife, suits your preferences. It's great that there are many halal restaurants in the area due to the proximity to a mosque. Thank you for sharing your positive experience, and we hope to welcome you back soon!

Response from Property: Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay regarding the service and safety concerns. We take these issues very seriously and will address them with our team to ensure that all our guests feel safe and well taken care of at all times.Your feedback is valuable to us as it helps us improve our services and provide a better experience for our guests. We strive to meet the highest standards of hospitality and we regret that we fell short in this instance.

Response from Property: Dear Guest,Thank you for your feedback! We are delighted to hear that you had a pleasant stay and appreciated our excellent location, clean rooms with balconies, and the friendliness of our staff, including the buggy boys.We have noted your comments regarding the breakfast variety and appreciate your suggestion. We are continually looking to improve our services and will work on enhancing our breakfast offerings.We are glad that your overall experience was good and look forward to welcoming you back on your next visit!Best regards,Yann HervyExecutive Assistant Manager, Andaman Beach Hotel Phuket - Handwritten Collection

Response from Property: Dear Heiko,Thank you for sharing your wonderful experience at our hotel. We are delighted to hear that you enjoyed your spacious room on the higher floor with a beautiful ocean view. It’s great to know that the room amenities, including the fridge, high-speed internet, and ample outlets, met your needs.We are pleased that you found our buggy service convenient, especially for navigating from the lobby to the building entrance. Your comfort and satisfaction are our top priorities.We look forward to welcoming you back for another enjoyable stay.Best regards,Yann HervyExecutive Assistant Manager, Andaman Beach Hotel Phuket - Handwritten Collection

Response from Property: Thank you for sharing your experience! We are pleased to hear that you found our hotel to be conveniently located near the beach and that you had positive interactions with our super nice staff. It's great to know that you enjoyed the food at our restaurant, especially the burgers and chicken pelmeni. We are glad that you enjoyed your stay with us and we appreciate your recommendation. We look forward to welcoming you back for another enjoyable experience in the future!

Response from Property: Dear Guest,Thank you for taking the time to share your thoughts about your recent stay at Andaman Beach Hotel Phuket. We appreciate your feedback and are delighted to hear that you found our location convenient, just a short distance from the beautiful Patong beach.While we're pleased that you enjoyed our pool, we apologize if the depth did not meet your expectations.Your feedback about the room is valuable to us, and we apologize for any inconvenience caused by the need for updates and repairs. We're committed to providing a comfortable and enjoyable stay, and I want to assure you that renovations are planned during the low season for your knowledge.Thank you again for sharing your experience. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Warm regards,Yann HervyExecutive Assistant Manager, Andaman Beach Hotel Phuket - Handwritten Collection

Response from Property: Dear Dale,Thank you for your wonderful review and for choosing to stay with us at Andaman Beach Hotel Phuket - Handwritten Collection. We're thrilled to hear that you had an amazing experience during your time with us.It's fantastic to know that you found our rooms super comfortable and that our AC provided relief on hot days. Our team at the front desk is dedicated to providing exceptional service, and we're delighted to hear that they were extremely helpful throughout your stay, including assisting you after a night out.We're grateful for your kind words and look forward to welcoming you back for another memorable stay in the future.Warm regards,Yann HervyExecutive Assistant Manager, Andaman Beach Hotel Phuket - Handwritten Collection

Response from Property: Dear Guest,Thank you for taking the time to share your positive experience with us. We are delighted to hear that you had a good stay at our hotel.We appreciate your recommendation to fellow Muslim travelers, and we are pleased to know that you found our breakfast offerings to be satisfactory. Providing diverse and inclusive options for our guests is important to us, and we are glad that it contributed to your positive experience.If there's anything specific you enjoyed or if you have any suggestions on how we can further enhance our services, please feel free to share. We value your feedback and look forward to welcoming you back on your future travels.Best regards,Yann HervyExecutive Assistant Manager, Andaman Beach Hotel Phuket - Handwritten Collection

Response from Property: Dear Pal145,Thank you for your wonderful feedback! We're delighted to hear that you had an amazing experience at our hotel. It's fantastic that you found our staff to be super kind, caring, and efficient – they appreciate your recognition. We're thrilled that you would recommend our hotel to others planning a holiday in Phuket.Your satisfaction is our priority, and we can't wait to welcome you back for more enjoyable stays in the future. Thank you for choosing us and for sharing your positive recommendation!Warm regards,The Andaman Beach Hotel Team

Response from Property: Dear Valued Guest,We genuinely appreciate your feedback and are truly sorry to hear about the issues you encountered during your stay. Please accept our sincere apologies for the shortcomings you experienced with room cleanliness, maintenance, and the restaurant service. This does not reflect the high standards we aim to uphold at The Andaman Beach Hotel. We take your comments seriously and will investigate these matters to ensure they are addressed promptly. Your input helps us improve, and we're committed to delivering a much better experience on your next visit. Your comfort and satisfaction are our utmost priorities, and we hope to have the opportunity to regain your trust.Warm regards,The Andaman Beach Hotel Team

Response from Property: We appreciate your feedback regarding our pricing and location. We strive to offer competitive pricing that aligns with the value and quality of our services. It's great to hear that you found the location quite nice and convenient. Your comments are valuable to us as we continuously work to enhance our offerings and provide a pleasant experience for our guests. Thank you for sharing your thoughts, and we hope to welcome you back for another enjoyable stay in the future.

Response from Property: Dear Sunny,Thank you for taking the time to share your feedback. We're pleased to hear that you had a nice stay with us.We regret to learn that there were no available rooms for your desired two-night extension. We understand that this may have caused some inconvenience, and we apologize for any disappointment it may have caused. Our team works hard to accommodate guest requests, and we're sorry we couldn't fulfill your extension request on this occasion.If your travel brings you back to the area, we would be delighted to host you again and ensure you have a seamless and enjoyable experience.Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.Best regards,Yann HervyExecutive Assistant Manager, Andaman Beach Hotel Phuket - Handwritten Collection