Fusion Suites Phuket Patong

I recently stayed at In Fusion Suites in Phuket with my family, and unfortunately, the experience was far from satisfactory. Upon arrival, we were assigned a corner room located entirely downstairs, where the outside area had a constant foul smell. The room location alone was disappointing, but the behavior of the staff made the stay even worse. The staff were incredibly rude and unaccommodating. Any request, no matter how small, was met with resistance or outright refusal. For instance, when I requested an extra small water bottle, they behaved as though I was asking for something exorbitant. I also requested a room change due to the issues with the location and odor, but they flatly refused without any effort to resolve the situation or show understanding. The hotel claims to be a five-star property, but it doesn’t live up to the standards. At best, it is comparable to a two- or three-star hotel. While the cleanliness of the outside areas was acceptable, the overall service and quality left much to be desired. One of the most frustrating aspects was being charged for three persons (two adults and a child) upfront, only to later be asked to pay extra for the child’s breakfast. This lack of transparency and professionalism was very disappointing. In my experience, certain problems can be overlooked when the staff is courteous and willing to assist, but the rude behavior here made the stay unbearable. I would not recommend this hotel and will certainly not be returning. For a property that claims to be five-star, it falls far short in terms of hospitality, service, and overall experience.

We stayed in room with the bathtub, however we didn't really use it as it was outdoors. The sink area is open and hence it was quite cold to get dressed outside the shower if the AC is on. Location wise the hotel is up the hill and along the only few road connecting old town and Patong and the road was very busy and there is traffic jam during peak hours. If you wish to visit Patong, you will have to take the shuttle bus if not use grab/ bolt etc. The staff are nice and we enjoyed our stay in fusion suite.

The hotel is distinguished by its quiet location, far from the hustle and bustle of the city. It is also distinguished by its good price and its proximity to all the activities in the city. I recommend it for families. The staff are friendly and the rooms are clean.

Good breakfast