Baan Karon Hill Phuket Resort

The road to the room was very steep and dangerous. It had a beautiful view. I did not like bugs in room.

I booked 2 rooms in "Baan Karon Hill" a month before, payed for it in full 3 days before check-in. When we arrived at the hotel, Hotel director told me, that there is only 1 room. They couldn't give us 2 rooms, booked and fully payed by me. Hotel director told us to cancel reservation in Agoda and to find another hotel. She told that Agoda refund my money. I think she tried to deceive me, because there was the Cancellation policy to incur a charge of 100% of the booking value. If I canceled I lost my money and booking. We were very tired and agreed to live in old bungalow. It was terrible. But the most terrible was the fact that Hotel director told us "My hotel is so popular, that she don't take into account Agoda and early reservation". I spoke with other guests, they told me the same story. Hotel director sent pregnant woman with 5-yo child in the center of Phuket island it the first day! Because "Baan Karon Hill" didn't have her room. Room that was booked and 100% payed! It's horrible! I read reviews and it's regular problem in "Baan Karon Hill".

We arrived after travelling for over 9 hours shattered and was told we didn't have a room which we had prepaid on a website for the night the lady said she did email us but difficult to check emails when your travelling by boat and coach. We did check emails and she did email us at 6pm considering we could check in from 2 was a little suspicious. She had arranged for us to stay in a sister hotel about 10 mins away we had no choice really it wasn't too bad but air con didn't work so they gave us a fan not great. The next day we were sent a taxi to collect us should have been 10 turned up at 11 so another 1/2 day wasted. The booking was for a bungalow but didn't get this but the bonus was the view from the room was beautiful the room itself was very dated rips in voiles mould on bathroom door and patched up walls where bedroom light used to be also mixed bedding, no hairdryer,mini bar no coffee facilities all were stated on website. Very disappointing. The hill to the beach and pool was the steepest hill I have ever climbed there was a lift in a tuk tuk which we did use twice the guy complained when we asked him and said to walk but my husband had a swollen foot and struggling to walk so he did give us a lift. The pool was ok lots of cracked tiles and very dated the steps to the beach were quite steep but once there the beach was lovely. The lady was very nice but all a in all this was probably one of the worst hotels we have stayed in on our trip.

Not sure what is wrong with this place. Lost my prepaid reservation and gave me the cheapest room even though I showed the confirmation. No service, no bottled water, facilities are in disrepair. Must have been a great place 30 years ago. Now? Not!! (Experienced traveler in Asia and Thailand so trust what I say).

We stayed for 4 nights in February and found the hotel to be clean and very friendly. As we were down the hill we used the resident tuk tuk to go up and down the steep hill, it was always available when we needed it. As the hotel is outside Karon ( as reflected in the price) we used tuk tuk to go into town, wasn’t too bad at 50 baht a head. The pool had filter issues the first night but that was addressed and was fine for the rest of our stay. Breakfast was continental supplemented by fresh eggs/omelettes and ham and sausage. All in all perfectly acceptable.

We spent four nights at Baan Karon Hill Phuket and have somewhat mixed feelings. We found the staff friendly and helpful in organising taxis and other services. The view from our room was great, the location excellent if you are fit enough to walk the steep steps down to the beach. However, there were some issues. Rooms close to the street were unsleepably noisy, and overall the rooms were quite run down and had no sound isolation. Breakfast was ok, and sunbeds by the pool overlooking the sea were very nice!

The website is an utter misrepresentation of this hotel (if you could call it that). The only true thing is the beautiful view. Rude reception, you have to pay cash for all nights upfront. Room - that is another story. If you stay here make sure you have your own transport (which we luckily had) as they are far away from everything. Our room was dark and dingy and smelled of old urine, aircon did not work, no kettle in room, old box TV with no remote, doors do not lock properly. NO phone in room although room service is advertised, no BBQ area as advertised. Pool is not an infinity pool but an old rundown dirty pool. Booked with Breakfast but was not even asked or advised about this at check in so I cannot give any honest feedback on that. 2 small bottles of water in fridge (was at least a nice fridge :-) ). Absolutely no soundproofing in any of the rooms, we could hear when our neighbours opened a packet of crisps. Please do not waste your money or your precious holiday time at this establishment. For those of you who have already booked I only hope you read my review as it is honest and real and that it helps you. Oh yes, cleaning staff and tuk tuk driver were very friendly :-)

I was here 13 years ago and then it was already rundown. Thought after 13 years some improvements would have been incorporated but no, nothing changed. Advertising has not even been amended. Let's start at check in, staff not friendly or helpful. Room not particularly clean. Infinity pool is just a dirty pool. BBQ facilities advertised non existent. No phone in the room even though room service is advertised. Doors don't lock or open properly. Box tv with no remote. Facilities dated. Book with breakfast with no mention and guidance about breakfast. Aircon does not work. I can go on and on but they are riding on the view as that is flawless but false advertising is a huge issue. Don't let the photos and promises on the website fool you. Definably do not waist your money and save yourself disappointment, especially travelling from far. Please don't encourage this place to rip off and disappoint more people.