Supalai Scenic Bay Resort & Spa Phuket

Supalai Scenic Bay Resort & Spa Phuket Reviews

Supalai Scenic Bay Resort & Spa Phuket

69/9 Moo.6, Ao Po-Lang Daeng Rd Pa Klok, Thalang, Phuket Province, 83110, ThailandView Hotel Details
Supalai Scenic Bay Resort & Spa Phuket
Supalai Scenic Bay Resort & Spa PhuketSupalai Scenic Bay Resort & Spa PhuketSupalai Scenic Bay Resort & Spa Phuket
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Supalai Scenic Bay Resort & Spa Phuket Guest Reviews

4.1/5
Very Good
109 review
Verified reviews
Location3.8
Amenities4.0
Service4.2
Cleanliness4.3
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All reviews(109)
Positive reviews(94)
Reviews with photos/video(50)
Awesome stay(50)
Friendly owner(29)
Great swimming pool(20)
Nice sea view(14)
Offers pick-up/drop-offs(10)
Tasty food(8)
Great location(8)
Classy environment(5)
Negative reviews(15)
Magnesiummeow
Grand Deluxe Room with Sea View
Stayed in Aug 2024
Travel with friends
3 review
4.5/5
Great
Posted on Aug 25, 2024
6 stars resort, best for retreat, couple time, sabbatical, pure relax. No no if you’re shopaholic. Nearest shopping area without traffic is 30mins away, it can be 1.5hours if heavy traffic with heavy rain. Best relaxing vacation in Phuket, which we decided for. Best staff service especially Ms Focus who answered all my questions, very kind driver during my stay ferry us daily to old town. Ps. Lovely cats and the hummingbird, some other tiny birds that greet us daily in the balcony. Highly recommended from a typical kiasu Singaporean.
6/20
Response from Property: Thank you so much for your lovely feedback. It was a pleasure hosting you here and look forward to seeing you back in the future.
leah jean gevieso
Deluxe Room With Sea View
Stayed in May 2024
Couples
1 review
5.0/5
Outstanding
Posted on May 26, 2024
It was a great holiday weekend for us! The view was absolutely stunning! The staff were amazing and friendly. The room was spotless and quiet. Highly recommended to stay away from crowds. The food was excellent too, I loved the croissants! We will come again for sure! 🥰🥰
Response from Property: Dear Mr/Ms. Leah Jean GeviesoThank you so much for your lovely feedback. It was a pleasure hosting you here and look forward to seeing you back in the future.
OREST
Super Deluxe Room with Sea View
Stayed in Feb 2024
Couples
5 review
4.7/5
Amazing
Posted on Mar 22, 2024
Place is very nice and clean. Beautiful view. Service is good. This place really look like on the picture. Pleasant place to stay. Downtown little bit far, but hotel provide bus twice a day to the city centre.
Response from Property: Dear Mr/Ms. Orest,Thank you for the pleasure of having you as our guest, and we hope to welcome you again soon.Have a great day.
O Lee Raven
Super Deluxe Room with Sea View
Stayed in Feb 2024
Family
2 review
2.5/5
Posted on Feb 17, 2024
The good things about this place: 1. clean 2. beautiful view and pool The disadvantages of the hotel: 1. the service is really low. The staff is not very professional and does not speak English. Because of this, misunderstandings and service errors constantly occurred. 2. The location is very remote and there is only one restaurant in the hotel. if you want to eat somewhere else, you must take a taxi to go into town and eat there. 3. There is a place on the shore that is marked as a “restaurant” on Google maps. when I tried to ask the employees about this, they told me that there was no restaurant on the shore. In general, if you want to stay in a peaceful place and it's ok for you to eat the same food every day, this place will suit you 😊
Response from Property: Dear Mr. Lee Raven,Thank you very much for your time to leave a score and feedback after your visit. We are pleased to be a part of your memorable experience, and we are delighted to be at your service. Rest assured that your score will be shared among our entire team to encourage them in order to keep the quality of service at the highest level.Have a great day.The Management Team
Guest User
Super Deluxe Room with Sea View
Stayed in Jul 2024
Travel with friends
8 review
4.0/5
Very Good
Posted on Jul 11, 2024
This hotel is situated on the quiet North Eastern Part of Phuket, quite far (about 30-40km) from the busy and lively Western-Phuket-side beaches and areas. Not much in the area of the hotel for shopping etc. This hotel is quiet and relaxed and for those that are looking for peace and quiet and relaxing time, without the typical buzz of Phuket. They have a small private beach where you can kayak on the ocean for free, also with a great swimming pool and bar next to the beach. There were also private jet-ski's next to the beach, which you can rent for trips on the ocean (About 5000 Baht). The hotel has a shuttle to the nearest 7/11 shop for 300 Baht. So make sure you don't really need a shop if you are booking here! As the hotel is across the street from the beach, with a steep hill, there is a free hotel shuttle to/from the beach. There is also a free shuttle to/from Old Phuket Town, which can save you money, rather than paying for shuttles and taxis. You can book trips from the hotel reception for Bond island and Phi-Phi, but the prices are much more expensive than booking from Patong or Karon etc. There is also a great hotel-restaurant, with breakfast and lunch or dinner which closes around 11pm. Staff are friendly and rooms (and the whole hotel) has a great view on the ocean. As said, great place to relax and unwind, without having too many plans.
Response from Property: Dear Sir/Madam,Thank you for the pleasure of having you as our guest, and we hope to welcome you again soon.Have a great day.
abdulazeez kassim
Deluxe Room With Sea View
Stayed in Apr 2024
Couples
1 review
4.5/5
Great
Posted on Apr 14, 2024
Almost everything is fine and good.
Response from Property: Thank you so much for your lovely feedback. It was a pleasure hosting you here and look forward to seeing you back in the future.
Kirstytravels
Deluxe Room With Sea View
Stayed in Dec 2023
Family
13 review
3.5/5
Posted on Jan 5, 2024
When we arrived at the hotel, they couldn’t find our booking and it was a lot of back and forth with the rooms and them not checking for a booking under all passports. Then my son went to have lunch at their restaurant which made him extremely sick. We also paid 2000 Thai baht per person for the buffet New Years Eve dinner which was very limited, bland and only had one good dish, and only offered food no drinks at all. Their welcome drink was juice. The view was absolutely beautiful and the room was very clean. However, personally, my family and I would not stay there again.
Response from Property: Dear Sir/Madam,Thank you very much for sharing your feeling after your visit to our resort. Your comments are very important to us in order to always improve and take action on our services to meet our guest's expectations. Rest assured that all points that you have mentioned will be discussed among our management team to be aware and improve our services because this is the only way we are able to build on the already high-quality experience we try to provide each and every one of our guests.We hope to welcome you again soon and have a lovely day.The Management Team
Anonymous User
Super Deluxe Room with Sea View
Stayed in Jan 2024
Couples
3 review
1.2/5
Posted on Mar 12, 2024
beach is bad needs more food options
Response from Property: Dear Sir/Madam,Thank you very much for sharing your feeling after your visit to our resort. Your comments are very important to us in order to always improve and take action on our services to meet our guest's expectations. Rest assured that all points that you have mentioned will be discussed among our management team to be aware and improve our services because this is the only way we are able to build on the already high-quality experience we try to provide each and every one of our guests.Have a great day.The Management Team
bloodymaryatseat40j
Pool Side Villa
Stayed in Aug 2023
Couples
42 review
3.7/5
Posted on Aug 27, 2023
The resort is ok. Located on a hill, with an interestjng view of the bay, however very hard to find, can't access on foot and nothing around. If you want some time off, great place. Otherwise, not the best. Food was good, although breakfast was a bit disappointing. The two swimming pools are great, specially the biggest one. The layout and the paths are not well designed, so elderly people or people with moving disabilities would have a problem. There's an useful shuttle service to a mall and Phuket Town, which helps a lot! Overall, an excellent place if you want to disconnect, but that's it.
Response from Property: Dear Sir/Madam,Thank you very much for sharing your feeling after your visit to our resort. Your comments are very important to us in order to always improve and take action on our services to meet our guest's expectations.Have a great day.The Management Team
JO Roux
Deluxe Room With Sea View
Stayed in Feb 2024
Couples
6 review
4.0/5
Very Good
Posted on Feb 16, 2024
The resort is very far from everything else on the island, which is what we wanted. It has a beautiful view from the rooms and the pools. The front desk staff is very helpful and can help you book bikes, trips and airport transfers. They have a shuttle bus that will take you to the old town in Phuket daily and have a private beach area. The breakfast buffet is very good and has a variety from day to day. Apart from the buffet in the morning the restaurant is horrible with low quality food and not great service, but you will eat there regardless as there are not any options close by. Overall it is a impressive hotel for the price.
Response from Property: Dear Sir/Madam,Thank you so much for your lovely feedback. It was a pleasure hosting you here and look forward to seeing you back in the future.Once again much appreciated your detailed feedback and please feel free to contact us, should you wish to organize any future trip to PhuketHave a great day.The Management Team
Jasdeep
Grand Deluxe Room with Sea View
Stayed in Feb 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 27, 2024
I travelled with my parents and my brother. We stayed there for 3 nights. Originally booked 2 Seaview rooms but were upgraded to a pool villa. One of the best stays I have ever stayed in. Thankyou so much @supalai and trip.com. 100% recommended. The food was not the best but was kinda okay. However, it is located kinda on outskirts, would suggest renting a car. They also do provide scheduled pickup and drop to old town Phuket multiple times a day. Really enjoyed our stay.
Response from Property: Dear Mr. Jasdeep,Thank you so much for your lovely feedback. It was a pleasure hosting you here and look forward to seeing you back in the future.Have a great day.The Management Team
Anonymous User
Super Deluxe Room with Sea View
Stayed in Jan 2024
Family
56 review
4.0/5
Very Good
Posted on Jan 31, 2024
Nice stay here. For the price it is good. The swimming pools are the best bit and you can spend good amount of time there. The location is far away from anything so you’ll need to do lots of taxis. The restaurant on site does good breakfast and dinner is ok. Room had an amazing view and was very big and comfy. The beach near by is not great.
Response from Property: Dear Sir/Madam,Thank you very much for your time to leave a score and feedback after your visit.Have a great day.The Management Team
Nielsh
Deluxe Room With Sea View
Stayed in Jan 2024
Couples
6 review
2.2/5
Posted on Jan 24, 2024
The hotel itself is okay, it has a great view and it’s nice if you’re looking for a quiet environment. However, the rooms are not sound proof so we had a family waking us up early in the morning screaming every day. The quality of the restaurant is terrible. We literally had to wait 40-50 minutes before food arrived in a half empty restaurant. The price of the food and drinks is also super high, but you don’t have a choice since it’s a pretty remote hotel. The free shuttle service to the city needs to be reserved a day in advance, but most places where already taken so we had to wait another day. They advertise with a regular van, but when we went to the city it was in some old open truck that didn’t have enough seats. The personnel tries to be nice but it‘s all a bit of a hassle and it just seems like this hotel is poorly managed. So to sum it up, nice hotel, poorly managed, terrible food, nothing close by, arrive at the pool early otherwise the beds are taken. The breakfast is all halal, in contrary to most of Thailand, and the only western dish is toasted bread. Even though the hotel itself is nice, I would not recommend staying here.
Response from Property: Dear Mr. Nielsh,Thank you very much for sharing your feeling after your visit to our resort. Your comments are very important to us in order to always improve and take action on our services to meet our guest's expectations. Rest assured that all points that you have mentioned will be discussed among our management team to be aware and improve our services because this is the only way we are able to build on the already high-quality experience we try to provide each and every one of our guests.Have a great day.The Management Team
Chelsea Cardozo
Grand Deluxe Room with Sea View
Stayed in Aug 2024
Couples
2 review
5.0/5
Outstanding
Posted on Aug 24, 2024
Beautiful place would definitely recommend it.
Response from Property: Thank you for the pleasure of having you as our guest, and we hope to welcome you again soon.
Guest User
Deluxe Room With Sea View
Stayed in Dec 2023
Family
5 review
2.0/5
Posted on Jan 3, 2024
Service at restaurant was terrible. Most of the Employees don’t speak good English. Missing management They took almost two hours to make a juice, after we pushed for 3 times. And happen two times for my family. Waiters take Wrong orders New year eve dinner over priced and food was bad, cold. They also was in a lack of food. I wish they can provide better service to others because we will never return there. If someone wants to stay there not recommend for more than 3 nights. Nothing around the hotel. Swimming pool is good. The villas are good too Quiet to sleep
Response from Property: Dear Sir/Madam,Thank you very much for sharing your feeling after your visit to our resort. Your comments are very important to us in order to always improve and take action on our services to meet our guest's expectations. Rest assured that all points that you have mentioned will be discussed among our management team to be aware and improve our services because this is the only way we are able to build on the already high-quality experience we try to provide each and every one of our guests.The Management Team