To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.0
Amenities3.8
Service3.9
Cleanliness3.9
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All reviews(7)
Positive reviews(4)
Reviews with photos/video(3)
Negative reviews(3)
HelenLen
Superior Double
Stayed in Jan 2023
Couples
10 review
4.0/5
Very Good
Posted on Jan 20, 2023
It was hard to find it by Apple Map, it showed different locations, so finally it brought me Bon Elephant bungalows, NOT apartment. The owner of 2 places is the same and they’re not far from each other. The bungalow looks fantastic, but it’s +1000 b. She took me to the apartment by car and it’s very nice and quiet too. Can’t hear any noise from the road, bars, etc. I’ve got the garden space too. The owner is super funny and friendly. I’ve talked to the other customers and they all like the hotel. I’m staying more days here for sure!
Response from Property: Thank you very much for welcoming you. You are a lovely and kind person. Hope we can welcome you again.
Lawrence1
Superior Double
Stayed in Dec 2022
Solo travelers
49 review
4.0/5
Very Good
Posted on Feb 2, 2023
There was a confusion when checking in but the manager was amazing as she handled everything wry efficiently and smoothly. Great lady and awesome place
Ximayangdi
Superior Double
Stayed in Mar 2023
Family
19 review
2.7/5
Posted on Mar 31, 2023
After checking in, I almost didn't see the administrator. I'm afraid it's a black shop when I first entered!
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Anonymous User
Superior Double
Stayed in Dec 2022
Couples
7 review
4.0/5
Very Good
Posted on Dec 27, 2022
Normic
Original TextTranslated by Google
Response from Property: multiply edges
Andrei
Superior Double
Stayed in Dec 2022
Solo travelers
45 review
2.5/5
Posted on Dec 8, 2022
Nothing good
Original TextTranslated by Google
Guest User
Stayed in May 2023
Solo travelers
2.0/5
Posted on May 18, 2023
Please understand Ban LeElephant has two locations. One is a hotel and one is a apartment. While the hotel is nice the apartment isn't. I booked hoping the Apartment location had a pool but it didn't. The pool is from the hotel location. Both locations are very difficult to find. The apartment room is tiny. The TV didn't work. No water bottles, soap, or shampoo provided either so I had to go to 711 and buy my own. Never saw anyone at Front desk reception. Fortunately, I only booked 2 nights there.
Guest User
Stayed in Feb 2024
Couples
3.0/5
Posted on Feb 16, 2024
The area is very cozy, lots of greenery, the pool is clean. My husband and I stayed for two days. We rented a large bungalow. Everything seemed to be great, we met the owners. On the last day, right before leaving, the owner came running with a complaint. - Why was the air conditioner on both day and night?! He said that he watched our air conditioner work all night! We were completely confused. Pardon me, but when it’s +35 outside, there is no glass on the windows in the kitchen and bathroom (only a mosquito net) and we, sorry, paid 110 bucks a night! I think we had the right to sleep with the air conditioner on! It’s not clear why the owner ruined our stay and impression of the hotel at the last minute! The final touch was a rather large snake that tried to crawl to our threshold, about 2.5 meters long. It was scary! This is not a complaint about the owners, where there is a lot of greenery there are probably snakes.