Sinae Phuket Luxury Hotel

Sinae Phuket Luxury Hotel Reviews

Sinae Phuket Luxury Hotel

888 Moo1, Koh Siray Ratsada, Mueang Phuket, Phuket Province, 83000, ThailandView Hotel Details
Sinae Phuket Luxury Hotel
Sinae Phuket Luxury HotelSinae Phuket Luxury HotelSinae Phuket Luxury Hotel
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Sinae Phuket Luxury Hotel Guest Reviews

4.5/5
Great
258 review
Verified reviews
Location4.3
Amenities4.5
Service4.5
Cleanliness4.6
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All reviews(258)
Positive reviews(240)
Reviews with photos/video(164)
Friendly owner(106)
Delicious breakfast(36)
Nice sea view(33)
Convenient location(26)
Classy environment(25)
Offers pick-up/drop-offs(12)
Well designed(10)
Delicious buffet(6)
Negative reviews(18)
Jenice September
Studio Pool Villa
Stayed in Jul 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Sep 1, 2024
The stay was so comfortable the staff was amazing and we had such a joyful host Mr. Sek who was such a helping hand, this is an amazing place for vacation S and family time I’m definitely going to return. The rooftop cafes view was magnificent and the buffet breakfast extremely delicious.
6/13
Response from Property: Thank you for choosing to stay with us at Sinae Phuket on your recently holiday. We all appreciate you taking the time to review us on this platform and it was great to read your overall experience is meet your expectation. Thank you also for prasing our team especially Mr. Sek Our ultimate goal is your complete satisfaction and positive feedback such as yours encourages the entire team to strive to offer our guests the perfect holiday experience. Your feedback has been shared with the team and we would be delighted if we could have the pleasure of your visit once again on your next trip to Phuket. Best regards, Pattarawadee S. Room Division Manager
Woodychuma
Sky Pool Villa
Stayed in Aug 2024
Family
10 review
5.0/5
Outstanding
Posted on Aug 5, 2024
The best resort I stay so far, clean, warm service, goo food, we have great time and hotel offer us the view of room, thank you 😊
6/7
Response from Property: We all appreciated you taking the time to share experience on your recent stay.We delighted to know you had enjoyed stay in regard of resort ambience, room, quanlity of food and especially the hospitality from our Sinae team. Your feedback has been shared to our team to continue delivered high level standard of service to meet guest's satisfaction. We would be delighted to welcome you back again on your next visit Phuket.Best regards,Pattarawadee S.Room Division Manager
Myles F
Studio Pool Villa
Stayed in May 2024
Couples
7 review
4.7/5
Amazing
Posted on May 16, 2024
Pros: Top-tier service, nice little buggies, Starbucks with amazing view and enjoyable activity options. Location is away from crowded tourist spots, you may enjoy your vacation if you like this. Cons: Pools might not suit tall people as both public and private pools are 1.2m in depth. Location is a bit inconvenient if you are the “typical tourists”.
Response from Property: Dear Myles F,On behalf of the entire team at Sinae Phuket, I would like to extend our sincerest gratitude for choosing to stay with us and for sharing your wonderful feedback.It was an absolute pleasure to have you as our guest, and we are delighted to hear that your experience with us was amazing. Your kind words serve as a true testament to the dedication and passion that we pour into every detail to ensure that each guest feels truly pampered and valued.Warmest regards,SiaAsst. Front Office Manager
Paqi 小白熊
Studio Pool Villa
Stayed in May 2024
Couples
2 review
5.0/5
Outstanding
Posted on May 16, 2024
The whole experience is memorable ! The scenery the friendly staff to the beautiful buffet! The private pool is lovely even with jacuzzi! Definitely come back again!
6/8
Response from Property: Dear Paqi 小白熊,Thank you very much for your recent stay with us and taking your time to give us your comments. I am glad to hear you had a wonderful time. Your words are a great encouragement for us to continuously provide excellent services in all aspects.My team and I are looking forward to welcoming you back in the not-so-distant future Until then, I wish you all the best!Warmest regards,SiaAsst. Front Office Manager
CHUN KIN
Studio Ocean Pool Villa
Stayed in May 2024
Couples
3 review
5.0/5
Outstanding
Posted on May 21, 2024
It is an excellent service, and the food is very good. The Starbucks is also good.
Response from Property: Dear CHUN KIN,Thank you for sharing your delightful experience during your recent stay with us at Sinae Phuket Luxury Hotel. We are thrilled to hear that your visit was memorable and comfortable.It's heartening to know that the service of us, food and Starbucks met your expectations. We look forward to welcoming you back to Sinae Phuket Luxury Hotel in the nearest future. Thank you once again for choosing us for your stay.Warmest regards,SiaAsst. Front Office Manager
Stephanie Lauren
Sinae Sea Sai
Stayed in Mar 2024
Solo travelers
16 review
5.0/5
Outstanding
Posted on Apr 1, 2024
Absolutely amazing!! 10 minutes from Phuket Old Town and away from all the crowds. Stunning views, free mini bar, sparking wine at breakfast along with delicious Thai milk tea! A useful app to call the buggy and book the spa, room service etc. the rooms at beautifully decorated and the staff is helpful!
Response from Property: Dear Stephanie Lauren,On behalf of the entire team at Sinae Phuket, I would like to extend our sincerest gratitude for choosing to stay with us and for sharing your wonderful feedback.It was an absolute pleasure to have you as our guest, and we are delighted to hear that your experience with us was amazing. Your kind words serve as a true testament to the dedication and passion that we pour into every detail to ensure that each guest feels truly pampered and valued.Warmest regards,SiaAsst. Front Office Manager
Guest User
Studio Pool Villa
Stayed in Mar 2024
Couples
4 review
4.0/5
Very Good
Posted on Apr 27, 2024
Nice small resort in a more exclusive area , wish there is more restaurants choices. The Starbucks at the top is a must-go because the view is perfect. Some staffs are nice while some are not so friendly
Response from Property: Thank you for sharing your heavenly experience at Sinae Phuket.We are sorry to hear that some of our staffs did not meet your expectations about the friendly. I hope this experience will not alter your confidence in Sinae Phuket! And we truly hope to welcome you again soon.Have a charming day,SiaAsst. Front Office Manager
Alanood
Duplex Pool Villa B
Stayed in Aug 2024
Couples
1 review
1.5/5
Posted on Aug 14, 2024
Worst experience ever, no privacy at all even though it looks private in the pictures !! We took the most expensive category for one bedroom villa and we didn’t enter the pool even once !!! Even the villa itself not private, everyone can see you. We have payed 2000 AED for NOTHING. The front desk are not helpful at all, they don’t want to help you actually.
Response from Property: It was a great pleasure to welcome you at Sinae Phuket and thank you for sharing your feelings about your stay with us. We sincerely apologize for the inconvenience you encountered during your visit regarding the privacy of the room as all of our hotel rooms are not 100% privacy. and we regret that we fell short of your expectations on this occasion.It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Sinae Phuket.Warmest regards,SiaAsst. Front Office Manager
An
Sinae Sea Sai
Stayed in Feb 2024
Couples
5 review
4.7/5
Amazing
Posted on Feb 8, 2024
Staff are nice and help is a lot and buggy always are on time! Breakfast can be made better so different food options every day! But the location is far away from the city and you have to take a motorbike or taxi! But at least we are happy to stay there!
Response from Property: Dear An,That's fantastic to hear! It sounds like you had an incredible time in Phuket and at the Sinae Phuket The positive review of the Buggy service, staff hospitality, restaurant, and services are truly appreciated. Thank you for sharing your positive feedback!We are sure that this feedback will serve as an encouragement to all of our Sinae Team as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Warmest regards,SiaAsst. Front Office Manager
Guest User
Studio Pool Villa
Stayed in Jul 2024
Travel with friends
2 review
4.5/5
Great
Posted on Aug 12, 2024
Amazing hotel , amazing staff, clean and comfortable, the service is awesome, free mini bar and they are really friendly and clean , I loved it , I will of course come back again
Response from Property: Thank you for taking the time to review us on this platform. We thrilled to know you had amazing experience concerning resort ambience, facilities , and especially the hospitality from our Sinae Team. Thank you again for praising our associates, your words are a great testimony of their commitment and dedication to creating memorable experiences for our valued guests. We would be delighted to welcome you back again on your next visit Phuket.Best regards,Pattarawadee S.Room Division Manager
Guest User
Studio Pool Villa
Stayed in Jan 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 30, 2024
Sinae Hotel’s facilities are fantastic, clean and well kept. The customer service is extremely friendly and thoughtful. Everyone staff we met were kind and full of energy. The restaurant has a nice selection of dishes and suitable with our family’s taste.
Response from Property: We are very grateful to you for choosing to stay with us and for sharing such wonderful feedback from your recent stay at Sinae Phuket.We glad to know that your feedback regarding our staffs services and restaurant has made your stay with us more wonderful. We hope that these have made your stay with us more relaxing and memorable.We look forward to the pleasure of welcoming you back for another memorable stay!Warmest regards,SiaAsst. Front Office Manager
Michael Angelo
Studio Pool Villa
Stayed in Jul 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Jul 25, 2024
Though the location is a bit far from the city night life it is an advantage from us as it is near the pier for phi phi island tour. Thehotel is beautifully designed and the staffs are hospitable a good service provider. The breakfast buffet is amazing many choices to choose from. The view from hilltop is magnificent.
Response from Property: Thank you for sharing your delightful experience during your recent stay with us at Sinae Phuket Luxury Hotel. We are thrilled to hear that your visit was memorable and comfortable.It's heartening to know that our staffs, breakfast and the hotel design met your expectations. Your kind words accordingly have been shared and greatly appreciated by all.We look forward to welcoming you back to Sinae Phuket Luxury Hotel in the nearest future. Thank you once again for choosing us for your stay.Warmest regards,SiaAsst. Front Office Manager
Will
Sky Pool Villa
Stayed in Jul 2024
Travel with friends
1 review
4.0/5
Very Good
Posted on Jul 24, 2024
The staffs are really helpful helping us to catch a giant spider at 2am. The view was amazing as the hotel is located near the seaside, it is 10 mins drive from the village but it is not a problem if you are renting a car. The pool is big in size, however the circulation can be improved, there are lots of dead insect in our pool.
Response from Property: It was a great pleasure to welcome you at Sinae Phuket and thank you for sharing your feelings about your stay with us. Your suggestion on the circulation of the pool have been shared to the team for further improvement.Likewise, we are pleased to read that you appreciated the service of our staffs who help you to solve the issue. Your kind words have been passed on to the their team precisely.It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Sinae Phuket.Warmest regards,SiaAsst. Front Office Manager
Guest User
Sinae Sea Sai
Stayed in Jul 2024
Family
1 review
2.5/5
Posted on Jul 19, 2024
Everything was good except the lady at the reception where she was really not eligible to work for this place
Response from Property: We would like to thank you for taking the time to share your feedback following your recent visit to Phuket and stay at our hotel “Sinae Phuket”. We regret that there are some points about our staff at reception that did not meet your expectations . Your comment has been carefully noted by our Manager.Your feedback is extremely valuable to us as it helps us improve the quality of our service to better meet you and other guests’ needs.We hope we will have the pleasure of welcoming you again soon in Sinae Phuket.Best regards,SiaAsst. Front Office Manager
NickAwesome
Studio Ocean Pool Villa
Stayed in Jul 2024
Couples
3 review
4.0/5
Very Good
Posted on Jul 17, 2024
Overall pretty good hotel, seaview , if you are looking be for relax , not crazy party , this could be one of the best choice , they to have partner bike renting as well, staff is friendly
Response from Property: Thank you very much for your recent stay with us and taking your time to give us your comments. I am glad to hear you had a wonderful time.My team and I are looking forward to welcoming you back in the not-so-distant future Until then, I wish you all the best!Warmest regards,SiaAsst. Front Office Manager