Royal Phuket City Hotel Reviews

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback on your recent stay with us. We're delighted to hear that you found our hotel clean and spacious, and that you appreciated our convenient location near numerous restaurants and the Phuket Sunday Market. As we strive to ensure our guests enjoy both comfort and convenience during their stay, your positive comments motivate us to continue working hard to maintain our high standards. We look forward to welcoming you back in the future for another enjoyable stay.Best Regards,Royal Phuket City Hotel Management Team

Response from Property: Dear Guest User,Thank you for sharing your positive experience at our hotel. It's wonderful to hear that you found our location convenient and enjoyed the wellness facilities, including our gym and sauna. We take pride in maintaining our historic building to provide our guests with a comfortable and unique stay.Our complimentary shuttle service to Phuket town is indeed a favorite among our guests and we're thrilled to know it added value to your stay. We also appreciate your kind words regarding our complimentary breakfast served on the top floor with city views, a feature unique to our hotel that we're proud of.Please know that our team is committed to providing a memorable experience and we continually look for ways to enhance the stay of our guests. We're thrilled to read that you're considering booking with us again and we look forward to welcoming you back to our well-preserved hotel in the heart of the city.Best Regards,Royal Phuket City Hotel Management Team

Response from Property: Dear Guest,Thank you for taking the time to share your recent experience at our hotel. It's wonderful to hear that you found our location convenient, with easy access to local eateries and transportation. We're pleased that you enjoyed the view from our rooftop bar and the breakfast we offer.We always strive to provide our guests with the best level of service, and your feedback is crucial for our commitment to continuous improvement. We would be delighted to have the pleasure of hosting you again on your next visit to Phuket.Best Regards,Royal Phuket City Hotel Management Team

Response from Property: Dear Lynn_Tung,Thank you for taking the time to provide us with your feedback and for rating us with a 4/5. We are pleased to hear that you enjoyed our rooftop bar and breakfast spot with its stunning view. It's especially rewarding to know that our coffee and breakfast offerings were to your liking.We genuinely appreciate your acknowledgment of the service provided and the small details we pay attention to. We strive to create a wonderful experience for all our guests.However, we regret to hear about the issues you faced with the phone service. Rest assured, your comments have been shared with our management team, who are currently reviewing our procedures to provide our guests with better communication. We are committed to offering the highest level of hospitality, and we truly apologize if we missed the mark during your stay.We hope this experience does not deter you from visiting us again in the future. We look forward to the opportunity to show you the improvements we've made and provide you with the service you expect and deserve from us.Best Regards,Royal Phuket City Hotel Management Team

Response from Property: Dear Sir, We sincerely appreciate your feedback and taking the time to post your review. Your feedback is our motivation to continuously do our best to meet the expectations of our guests. Thank you again for your encouragement and we look forward to having you visit our hotel again. Sincerely, Management Team

Response from Property: Dear Prima,Thank you for sharing your positive experience at our hotel. We are delighted to hear that our on-site gym facilities exceeded your expectations, and that you found our location convenient for your needs. We understand how important transportation is for our guests, and apologize for the inconvenience caused in this particular aspect.Your patience is highly appreciated, and we thank you for you choosing our hotel for your stay. We look forward to the pleasure of welcoming you back in the near future. Best Regards,Royal Phuket City Hotel Management Team

Response from Property: Dear Guest User,Thank you for sharing your valued feedback regarding your recent stay with us. It's heartwarming to learn that you found our location convenient and able to meet your travel needs, giving you easy access to our local restaurants and shopping area. We feel grateful for your choice to stay with us at both the beginning and end of your trip.We acknowledge your comments regarding our breakfast options. We incessantly strive to provide a wide variety to suit our diverse guests' needs and culinary preferences. We appreciate your feedback as it gives us the opportunity to improve. We're currently working on updating our breakfast menu to offer a more enjoyable dining experience.We understand that surrounding dining establishments offer a variety of options and it's great to know you were able to explore these. Your experience is important to us and we hope to welcome you back in the near future for a more memorable and comfortable stay, complete with a revitalised breakfast experience. Thank you for your review.Best Regards,Royal Phuket City Hotel Management Team

Response from Property: Dear Qi,Thank you for taking the time to share your feedback. We are pleased to hear that you found our services to be appreciable, as we aim to ensure pleasant experiences for all our guests. We acknowledge your comment about the vintage charm of our hotel and understand that it might not be to everyone's liking. However, your satisfaction is important to us, and your feedback helps us in improving our services. We'd love to welcome you back in the near future, and hope to exceed your expectations on your next stay.Best Regards,Royal Phuket City Hotel Management Team

Response from Property: Dear Sir, We sincerely appreciate your feedback and taking the time to post your review. Your feedback is our motivation to continuously do our best to meet the expectations of our guests. Thank you again for your encouragement and we look forward to having you visit our hotel again. Sincerely, Management Team

Response from Property: Dear man,Thank you for taking the time to share your experience with us. We're thrilled to hear that you found our location convenient and enjoyed the nearby amenities of the old town.We're sorry to learn about the inconvenience caused by the AC in your room. We understand how important a comfortable and restful environment is for our guests, and we're taking your feedback seriously. We're already working with our maintenance team to address the noise issue and to ensure that the air conditioning units do not directly impact our guests.We really appreciate your constructive feedback as it helps us improve our services for the future. We hope you'll choose to stay with us again and experience our continuous efforts to improve every guest's stay. We are confident that your next visit will be as pleasant and enjoyable as possible.Best Regards,Royal Phuket City Hotel Management Team

Response from Property: Dear Valued Guest, thank you for taking the time to share your positive experience at the Royal Phuket City Hotel. It has been a pleasure having you as our guests. We are thrilled to receive your feedback and delighted to have positive comments on your stay. We are happy that we found your appreciation. Thank you again for your feedback. If your future holiday travel plans should bring you back to Phuket, we would all be delighted to have the pleasure of welcoming you back at the Royal Phuket City Hotel With thank you and warm regards, Management Team

Response from Property: Dear Valued Guest, thank you for taking the time to share your positive experience at the Royal Phuket City Hotel. It has been a pleasure having you as our guests. We are thrilled to receive your feedback and delighted to have positive comments on your stay. We are happy that we found your appreciation. Thank you again for your feedback. If your future holiday travel plans should bring you back to Phuket, we would all be delighted to have the pleasure of welcoming you back at the Royal Phuket City Hotel With thank you and warm regards, Management Team