To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.3
Service4.5
Cleanliness4.5
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All reviews(241)
Positive reviews(225)
Reviews with photos/video(135)
Great swimming pool(65)
Loved the beach(60)
Delicious breakfast(45)
Close to beach(36)
Offers pick-up/drop-offs(30)
Has facilities for children(29)
Perfect for kids(12)
Well designed(8)
Negative reviews(16)
Keira Shef
Deluxe Room
Stayed in Aug 2024
Friends
8 review
4.5/5
Great
Posted on Aug 14, 2024
Nice pool area, breakfasts are good, room is pretty comfortable. Place good for families with kids.
But probably not for couples who want to rest from kids 😂
Friendly and respectful welcoming, very nice idea with shuttle buses
Response from Property: Dear Keira Shef,Thank you so much for taking the time to share your fabulous review with us. We highly appreciated to receive such positive feedback and delighted to hear that you have spent an enjoyable time with us.Your positive review is indeed invaluable as we pride ourselves on our team's dedication to guest satisfaction, and your feedback is a wonderful encouragement, rest assure that your kind words will be shared with the team as a testament to their hard work.We look forward to welcoming you back to our resort for another wonderful stay in the future. Kindest regards,The SUNSURI Phuket team
Anonymous User
Superior Triple
Stayed in Jul 2024
Friends
11 review
4.5/5
Great
Posted on Jul 15, 2024
We got free upgrade room from the hotel 👍 The hotel compound is big but they did provide 24hrs free shuttle between lobby & hotel room. Breakfast is good with lots of varieties
Guest User
Grand View Pool Villa
Stayed in Jun 2024
Family
7 review
4.5/5
Great
Posted on Jun 20, 2024
The service was ok the room service is quite slow but over all experience was good
Guest User
Superior Room
Stayed in May 2024
Solo travelers
7 review
3.5/5
Posted on May 8, 2024
Let’s just start I’d definitely not rate it a 5 star hotel ( maybe when it was first opened) but now maybe 4. Rooms are definitely dated and carry the signs of wear and tear. Room was musty smell .I had the option if staying longer but decided that I’d give another place a go. The pool is great , as you’ll see from photos
Laurent
Grand View Pool Villa
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on May 6, 2024
we just spend an amazing one week at the Sunsuri Hotel, we took the room with the private swimming pool, it was a pure blast. Very enjoyablernt, the hotel is very calm. perfect for relax. Nai harn is far from party activities which is good for us as we wanted calm and serenity
6/9
Guest User
Deluxe Ocean View
Stayed in Apr 2024
Solo travelers
3 review
3.7/5
Posted on Apr 23, 2024
Room with sea view is good. Beds are very big and comfortable. Staff is very friendly and helpful.
Pool is good. They have shuttle bus to the beach (10mins drive).
The shower head should be changed, they are old and dirty.
The breakfast was just ok, not amazing, not very tasty.
Beach near by is beautiful !
Chakhrit
Superior Room
Stayed in Apr 2024
Couples
2 review
5.0/5
Outstanding
Posted on Apr 15, 2024
Amazing people, great services, wonderful location for beautiful beaches ⛱️, lovely view from the room as well
Ronnie
Deluxe Room
Stayed in Aug 2024
Family
2 review
3.2/5
Posted on Aug 10, 2024
This hotel was definitely designed for those that love a workout to get to and from the hotel rooms. Yes there’s a buggy service . Hotel
Staff were relatively nice. More so at the restaurant and kids lounge. Housekeeping was ok. Location is quite far from most places. You’ll either need a rental car or pay a lot for taxis.
Response from Property: Dear Ronnie,Thank you for taking the time to share your review with us. We genuinely appreciate to receive such feedback.As our resort is situated on the hillside, with spectacular views of ocean and Nai Harn Lake, for guest convenient, the hotel provides the shuttle service, and the golf carts to transfer our guests between lobby and guest room. We regret for the inconvenient may cause during your stay.Your positive comment on our staff, especially at the restaurant and kids club are truly appreciated and we are always striving our service standard to meet our guest expectations.Once again, we value your feedback and thank you for taking the time to share your invaluable review with us.Kindest regards,The SUNSURI Phuket team
Stephen
Grand Deluxe Triple Room
Stayed in Jul 2024
Family
16 review
4.2/5
Very Good
Posted on Jul 21, 2024
Pool and service is amazing. Location on hillside makes accessibility difficult without waiting for a buggy plus there are no shops etc in the immediate vicinity. Addition of a shuttle service to town plus free water at the pool would assist.
Margol
Superior Room
Stayed in Jul 2024
Family
2 review
4.7/5
Amazing
Posted on Jul 22, 2024
It was an amazing experience with Sansuri Phuket. We‘ll definitely come back again. Amazing pool with jumping platform and water slide. All day fun for kids.
Iana en Sh
Superior Room
Stayed in Dec 2023
Friends
35 review
5.0/5
Outstanding
Posted on Dec 26, 2023
A beautiful hotel with excellent service and great amenities. Good breakfast, large rooms. The beach nearby is great. I loved the area overall. If you want something quiet and relaxing that would be the choice. Special thanks to Mr. Daniil on the reception who made sure everything is taken care of. It was a pleasant stay, so I extended it for one more day.
J
Grand View Pool Villa
Stayed in Nov 2023
Solo travelers
25 review
4.5/5
Great
Posted on Nov 24, 2023
The location is good got relaxing and room is great however is away from city such as shopping mall etc. The pool is superb with sunbathing area. I enjoyed the 1 for 1 cocktails promotion, 12pm to 1pm daily. Also there was a mini night market within the resort in one of the weekday. Specially mention Mr. Bryan, night shift staff, very friendly and helpful.
Small pond
Deluxe Room
Stayed in Nov 2023
Family
7 review
4.2/5
Very Good
Posted on Nov 16, 2023
We enjoyed our stay at this hotel. The room is so spacious and comfortable. There are several types of pools, and my kid enjoyed them so much. I want to stay at this hotel again when I come back to Phuket.
Buddyboy
Grand View Pool Villa
Stayed in Aug 2024
Couples
2 review
5.0/5
Outstanding
Posted on Aug 29, 2024
Friendly service and professional place to stay for double of days,
Franciele
Deluxe Ocean View
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on May 1, 2024
Everything great, delicious breakfast, close to beach, the pool area is really nice, definitely wanna come back!!!