Meobong357
September 7, 2024
The hotel is clean, convenient location when visiting the island, nothing bad to review but
We booked 3 rooms for our family but when we arrived to check in, the hotel said there were only 2 single rooms left and would upgrade 1 room for us to 2 beds. That is, 2 single rooms and 1 double room, instead of telling us to please sympathize and accept, the hotel staff reminded us many times that we were not allowed to use the bed and all the related items of the other bed, which could only be used for 2 people, which made me quite uncomfortable and felt like I was being given a gift and had to be grateful.
Then the surcharge was not clearly stated twice, 2 different prices, which made us quite uncomfortable. During the discussion, the hotel staff also said, "Consider her unlucky to meet us, leave."
I know that the surcharge issue is different for each hotel, but the problem is that we booked a room through the app, so we have to follow the app. We cannot book a room through the app and then force us to follow the outside regulations, is that right? If the rules on the app are written, we will definitely follow them, but the rules she gave me I found on Trip.com app did not mention it so it is quite unreasonable
Our problem is not the extra charge but the attitude of the staff...
A trip would be fun if we did not encounter such hotel staff 🙂↔️
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