FOUR SEASONS KYLIN HOTEL

FOUR SEASONS KYLIN HOTEL Reviews

FOUR SEASONS KYLIN HOTEL

76 Chenghuang Temple Street, Pingyao, Shanxi, 031100, ChinaView Hotel Details
FOUR SEASONS KYLIN HOTEL
FOUR SEASONS KYLIN HOTELFOUR SEASONS KYLIN HOTELFOUR SEASONS KYLIN HOTEL
Check available rooms for your travel dates
We Price Match
1 night

FOUR SEASONS KYLIN HOTEL Guest Reviews

4.8/5
Excellent
371 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
Filter by:
Sort by:
All reviews(371)
Positive reviews(363)
Reviews with photos/video(123)
Delicious breakfast(76)
Offers pick-up/drop-offs(55)
Friendly front desk staff(40)
Tasty restaurant(18)
Delicious buffet(16)
Close to scenic area(14)
Luxurious(11)
Perfect for kids(6)
Negative reviews(8)
Daniel
Deluxe Queen Room
Stayed in Aug 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Aug 12, 2024
This hotel was really great and perfect for us. We loved its location, the breakfast and the comfortable and spacious room. It's walking distance from everything to see in Pingyao and they have free transfer to the airport which was a plus as we arrived in the city at night. We want to especially thank Wendy and Linn at the hotel as they were really nice to us and exceeded our expectations. We will recommend this hotel to anyone going to Pingyao.
Response from Property: Thank you so much for taking the time to write such a warm and detailed review for us. I'm touched that you mentioned me and Linn by name in your thoughtful remarks. It was a pleasre having you stay with us and we look forward to your next visit to Pingyao. Have a wonderful week!
Olga D
Deluxe Queen Room
Stayed in Jun 2023
Family
5 review
4.2/5
Very Good
Posted on Jun 4, 2023
good location, nice rooms, very friendly personnel, always ready to help. unfortunately not a good breakfast, dry cookies - the only kind of Western food option. dusty rooms. very superficial cleaning.
Response from Property: Dear Madam:We are very sad to see your message, my friends! We're sorry you experienced some dissatisfaction during your stay and we humbly apologize for our performance. ~ Thank you for your tolerance and understanding. We appreciate you for your detailed review, it's very helpful to us in our continuous efforts to improve. We regret that the Chinese style breakfast selection was not to your liking and we will look into providing more international cuisine in the future. Regarding the cleanliness of the room, there is no excuse for inadequate cleaning. When you stay with us again, if you are unsatisfied with the hygiene of the room, please don't hesitate to contact the staff for assistance. We can promptly send a housekeeper to clean to the room again to your standards. We look forward to your next stay with us and hope every stay will be better than the last. Thank you again for your considerate feedback. The sincere evaluations from our respected guests will help drive our continuous progress. I wish you a happy life, all the best!
Guest User
Business Queen Room
Stayed in Nov 2023
Family
26 review
5.0/5
Outstanding
Posted on Jan 21, 2024
good!
Congcong
Deluxe Queen Room
Stayed in Sep 2024
Family
11 review
4.8/5
Amazing
Posted on Sep 6, 2024
The hotel is opposite the Confucian Temple, which is convenient for travel. The hotel has an antique design and a good environment. It is a good choice for the ancient city. We upgraded the business king room for free, and provided plastic slippers and clothes drying racks. The attitude was good and the service was thoughtful.
Original TextTranslated by Google
Guest User
Deluxe Queen Room
Stayed in Aug 2024
Family
9 review
5.0/5
Outstanding
Posted on Aug 29, 2024
The hotel is located in Pingyao Ancient City, very close to the Confucian Temple and the City God Temple. The reception was warm and thoughtful, the room was clean and tidy, the hotel provided airport pick-up and drop-off services, free travel clothing, and a good experience.
Original TextTranslated by Google
Guest User
Deluxe Queen Room
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 21, 2024
Facilities: The room is Xiaodu smart, and you can open and close the curtains, lights, and check the weather through Xiaodu. The air conditioning and shower are great, and it's very comfortable to live here. What's particularly humane is that the pillows are hard and soft, suitable for different people to choose. The breakfast is also very good, and the freshly ground coffee is very fragrant. Hygiene: Very clean! There is also a book introducing Pingyao in the room Environment: It is on the main road of the ancient city, opposite the Confucian Temple. We have students coming, and the room can just see the Confucian Temple, which is very happy. Service: Give Xiaohui 🌟, who served us, a five-star praise! The service is really thoughtful and meticulous, and it feels like home. Recommend cake shops for us, assist in room renewal, arrange car pick-up, etc., all done in every aspect! Specially recommend the hotel's resident tour guide: Wang Lingyan, who accompanied us for a day, explained the various highlights of the ancient city, and recommended restaurants that were delicious. She is the best tour guide we have met in Shanxi. In short, I am very satisfied and highly recommended! Come again next time~
Original TextTranslated by Google
Guest User
Deluxe Queen Room
Stayed in Aug 2024
Family
4 review
5.0/5
Outstanding
Posted on Aug 18, 2024
Our family of three stayed at the Qilin Pavilion Hotel. Let's talk about the location first. This hotel is in the ancient city, which is very convenient for going out. There are many restaurants and shops around, so it is very convenient to buy things. Let's talk about the service. The housekeeper Wang Xiaohui is very responsible. From the early communication of the room to arranging Master Zhai's pick-up station to helping our family check in, he provided full service, warm and considerate. Seeing that my family brought children, he specially sent children's toiletries. The service was first-class and I really felt at home. Master Zhai at the pick-up station was a very enthusiastic master with superb driving skills. Next time I come to the ancient city, I will choose to stay at the Qilin Pavilion Hotel.
Original TextTranslated by Google
Guest User
Deluxe Queen Room
Stayed in Aug 2024
Family
7 review
5.0/5
Outstanding
Posted on Aug 11, 2024
The location of the hotel is very convenient, close to the East Gate, and it is very convenient to go to various streets. The service of the hotel is very good. The handsome Xiaohui at the front desk is very nice. He contacted us in advance before we arrived. When we arrived, they sent an electric car to pick us up, help us with the luggage, and upgrade our room. The room is very large and clean, and the equipment is also very advanced, with a large TV and Xiaodu; the room service is also very good, the aunt is smiling and very kind to the children. In dry weather, she will prepare more bottled water for us; and the hotel’s buffet breakfast is not bad, very rich; the hotel also provides free Hanfu for travel photography, and makeup is also very cheap, it’s really great, I don’t want to leave... Very cost-effective, great hotel!
Original TextTranslated by Google
Anonymous User
Deluxe Queen Room
Stayed in Aug 2024
Family
4 review
5.0/5
Outstanding
Posted on Aug 5, 2024
The room is spacious and comfortable. The hotel is in an excellent location. It is very convenient to go to major attractions. The design is full. There is a small room in the room, which the children like very much. There are also children's toiletries and drag. The hotel's housekeepers Xiaohui and Zhang Zhang are very enthusiastic and have a very good attitude. They helped me introduce the tour. Thanks to Ranran for helping us arrange the car and tour guide. The children had a lot of fun. Great experience. Recommended to stay! ! !
Original TextTranslated by Google
Response from Property: Thank you very much for your feedback and praise. We will continue to maintain excellent service and product quality, and hope to provide you with more high-quality services in the future. Your affirmation and support are the greatest motivation for us to move forward. We sincerely invite you to choose our hotel again in your future journey and experience our more excellent service. Thank you again for your support and trust!
Guest User
Deluxe Queen Room
Stayed in Jul 2024
Other
8 review
5.0/5
Outstanding
Posted on Aug 3, 2024
The best hotel in Pingyao Ancient City. The hotel can contact the parking lot and pick up people. It can also arrange a tour guide and battery car to visit Pingyao Ancient City. The Confucian Temple is opposite the hotel, and you can tour the ancient city at night.
Original TextTranslated by Google
Guest User
Deluxe Queen Room
Stayed in Jul 2024
Family
14 review
5.0/5
Outstanding
Posted on Jul 31, 2024
The room was clean and hygienic with complete facilities. The buffet breakfast was very good, I loved the wontons, the kids had a lot of fun, the front desk lady was very nice and prepared fruits for us.
Original TextTranslated by Google
Huopuzhenmuying
Business Queen Room
Stayed in Jul 2024
Family
10 review
5.0/5
Outstanding
Posted on Jul 30, 2024
Facilities: The best in the scenic area, very convenient for sightseeing! Ranran was very considerate from the pick-up to the hotel arrangement and the drop-off, and the service was warm and considerate!
Original TextTranslated by Google
Liulianhuanqiu
Deluxe Queen Room
Stayed in Jul 2024
Family
7 review
4.8/5
Amazing
Posted on Jul 27, 2024
This is a very good hotel in the ancient city. There is free rental of young lady's clothes, and makeup is only a few dozen yuan, which is very worthwhile. It is just opposite the Confucian Temple, and it also includes pick-up and drop-off to the high-speed rail station. The only drawback is that there is no shower, which is inconvenient for bathing the baby. It is very close to the East Gate, which is convenient.
Original TextTranslated by Google
Guest User
Deluxe 2-bed Room
Stayed in Jul 2024
Family
3 review
5.0/5
Outstanding
Posted on Jul 23, 2024
The room is very clean, the food is very rich, and the service is very enthusiastic! Special thanks to handsome Xiaohui for his enthusiastic pick-up service. We were going to watch a performance at 14:00 and put our luggage at the hotel in advance. After the performance, Xiaohui picked up our luggage at the theater and sent us to the high-speed rail station! The hotel's manager Ranran carefully arranged our tour bus and tour guide service, so considerate! Like the hotel 👍🏻👍🏻👍🏻
Original TextTranslated by Google
Guest User
Deluxe Queen Room
Stayed in Jul 2024
Family
19 review
4.7/5
Amazing
Posted on Jul 23, 2024
Advantages: It is the best hotel in the ancient city, near the East Gate. Private cars are not allowed to enter the ancient city, but there are electric cars to pick you up and drop you off at the hotel. Just contact in advance. The hotel's meals are rich and delicious, and the ice cream is also delicious. The service is warm and thoughtful. Disadvantages: The air conditioning in the hotel is not available all day. It is not available during the day. The air conditioning should be turned on at 5:30 in the afternoon, which makes it a bit hot if you don't go out in the hotel during the day.
Original TextTranslated by Google