2-Star Hotels in Pittsburgh

This Holiday Inn Express is a dump, every other Holiday Inn Express has been great except this one and apparently management oversight doesn't care as this is another very similar review from others that did not care much for this hotel. Filthy, had to change rooms due to the mold and mildew in the bathroom shower and the sewer odor on the floor. New room on a different floor was slightly cleaner until you see all the hair on the bathroom floor and no fan, after a 1 hot shower, the ceiling is dripping with water. Bought clorex wipes to clean the area. Found a dirty shirt from a previous guest on the floor underneath an ottoman. $22/night for parking is a ripoff and the gate to get into the lot is broke. The entry door in the back near the parking lot, that is supposed to open with your room card, is propped open night and day, must be broke and can be a security issue. Stairwell had trash in it. Couldn't wait to be out of the room.

The hotel's American breakfast pattern is OK, because there are many people to eat, you can get the room. The front parking lot is free, and there is a coffee maker, refrigerator and microwave in the room. The room is big enough. The downside is that the air conditioner has a loud sound and the wind direction cannot be adjusted. Because it is too late to stay, I don't know if the hotel can solve this problem.

This is the second time I review this Hampton. Same good expereince. Same clean, specious room. Same good breakfast. Same free parking (the only hotel offer safe, free downtown hotel parking). No complain. Although it is not new and flashy, it still worth the high price! Just like to offer some tips: 1. Book way early, better price. (pay a little more to get free cancelation benefit, it will still cheaper than booking close to stay date.) Also this place sold out fast. 2. The rooms are big. Easily and comfortably fit 5-6 adults. (just one bathroom though) This is good if you have big family. 3. Download the Hilton App to see if you can check in earlier (via the app) and pick your room. Use your phone as room key. Need not check in with front desk. (We still went to front desk later, to get the key cards though, becauce all my family members are adults and like to have their own key, to get in/out as they wish. Only one phone can be used as room key, unless all are hilton honor members. )

I stay here for two nights in early September. Room 705. When checking in, it's good to know that you may pull up in front and park in an area marked by white diagonal lines. This is for checking in, unloading and loading only. Parking is $24/day off site two blocks away (with in and out privileges). Large two-story atrium with TV, seating, a mini market and a glass enclosed conference room at one end. Friendly, helpful staff. Socially distance markings on the floor and large pump hand sanitizers available. Two luggage carts with triangular bases are available in this area. Breakfast was provided as takeaway: yogurt, breakfast sandwich to microwave, fruit cup, and orange juice or water. The room is an accessible room which I requested as (when available) I prefer the walk in shower and raised toilet. Room was very comfortable and (mostly) very clean.* Closet with iron and board, microwave, small fridge, one-cup coffee maker. Desk area. Plenty of towels, very comfortable bed and pillows. Plenty of good lighting as well. *Regarding cleanliness: I discovered when looking for the TV remote, that the area behind the console under the TV had not been cleaned in some time. Though this was a bit of a shocking discovery, the district manager happened to be on-site that day and handled the situation purposefully and properly. This situation aside, I believe this was an anomaly as the rest of the room and the property in general was clean and well kept elsewhere. I would definitely stay here again. The hotel is one of the more reasonably priced in the downtown area and is close in and a very walkable area.

Great location, very close to the Pirates ball park. Staff was very nice and the hotel was clean. It is an updated hotel. Parking is $25 a day, would recommend using theirs since street parking had signs saying the street parking wasn't available on game days. The hotel is within walking distance to many places. Only downside is that I picked this hotel because it had a shuttle for things around Pittsburgh and the the shuttle wasn't running sure to COVID. But it was overall a great experience.

I have stayed at this hotel several times in the past. The hotel and all of their staff are very friendly and very accommodating to their guests. We always stay here when coming to Pittsburgh because of the location and great staff. I am also very happy with all of their breakfast selections for their guests .

Recently stayed at this Hampton Inn with our swim team because my kids were in a championship swim meet at the University of Pittsburgh and this hotel is very close. However, we had a couple of problems. Like other hotels since Covid, cleaning service is limited. We were told that the room would be cleaned on day 3 of our 5-night stay. However, we ran out of towels (4 people in our room) and TP rather quickly (only three bath towels and one roll of tp were supplied in the room on day 1). On day two in the morning, I wanted to take a shower and did not have towels (kids and husband showered first). My husband went down to the front desk to be told rudely that the towels were being washed and would not be available until the afternoon sometime. So I called down to the front desk to ask when there would be towels. ”I have no idea” was the response. When I asked when they normally were done - ”no idea”. Since I was paying over 200 a day to stay here, I wanted to take a shower when it was convenient for me. So I called the main Hilton number and complained. They then called the front desk at our hotel and poof -- I immediately got a call saying that there were towels available (but I had to pick them up myself). Day 3 when we were told we were scheduled to have the room cleaned (and we requested it also) - the room was not cleaned. My husband was mad and asked them to clean the room on day 4 (in the meantime we were emptying our own trash down the hall and searching daily for cleaning help to get toilet paper). He found a cleaner and she said she would clean the room but we would have to strip down our beds and put the sheets in the hallway. Since when do guests have to do the cleaners' jobs? What exactly are guests paying in a hotel if there are no clean towels available, if you have to beg for toilet paper, if you have to strip down your own beds to have your room cleaned, if the front desk personnel are consistently rude to the guests? I will not be coming back to this hotel.

The public area is old and dirty. The doors are still there, the floors and tables are not cleaned, except for the bed. The breakfast is just packed. No slippers or toothbrushes are provided. There is no convenience store nearby.

Really good location, just a few minutes walk from a very nice part of town. The hotel is very modern and comfortable with lovely amenities, including a pool and gym. Breakfast was generous although missing some bits, we were very happy. The room itself was very comfy and although the bedding wasn’t the nicest, it was very clean. I will say the area itself felt a little sketchy at night and we were concerned about the car, but all was fine. It was very different by day!

Hampton Inn Pittsburgh/Greentree I apologize in advance for the lengthy review but I needed to warn other people about this place, specially Hilton Members that time and time again bring business to the brand with our stays. If I could leave 0 star I would, this hotel left something to be desired. I really don't understand how they have 4 stars on Google, all I can think of is managment encouraging their employees, friends and families to write bogus reviews to raise their score. I really don't want to believe a Hilton brand would stoop so low but then again this hotel seem to be run by very rude and unprofessional people so I can't rule anything out. The property was old and outdated. Now I'm not super picky about things like that but when my room smells horrible and the ceiling in the bathroom on top of the tub is cracking and pieces of drywall are falling on me while showering, well that's when we have a problem. I understand a building being outdated but maintenance should never ever fall behind, especially in a Hilton brand. As a Hilton Diamond member that has stay with the brand everytime I travel domestically or internationally, this is not what I have come to expect from them. On top of that the staff was extremely unhelpful, rude and unwelcoming. They all seem like they did not want to be there and were all having the worst day according to their body language and behavior towards the guest. I was traveling with my partner and she's a god damn saint and didn't want to bother anyone or get anyone in trouble, she told me it was just a 3 nights stay and to just let it go, so I didn't say anything while we were there. Now the last drop came when we arrived home and I sat down,and went to check the receipt from the hotel(side note-I usually don't check my Hilton stay receipts till a couple days after check out, but this people did not inspired any confidence in me). I am glad I checked because there was a $267 cleaning fee attached. I immediately called the hotel but the agent said he didn't know what that cleaning fee meant so I had to call back the next day in the morning to speak with his manager Rebecca. I called the next day in the morning and asked to speak with Rebecca, they send me to her voice-mail, so I got tired of being thrown around like a god damn ball and decided to call the diamond desk. They contacted the hotel and put me through to talk to someone(this person was not the manager Rebecca, it was a front desk agent) The lady said the Cleaning Fee was for smoking. Now I was really pissed, I have ashtma and obviously do not smoke at all, and my partner does not smoke either, she doesn't even drink. I explained that it was not possible that we could have smoke in that room and asked what proved they had to make that statement and charge me a fee without even notifying me before leaving the hotel, all the lady said was that it smelled like someone smoked. I reiterated that it was not possible and she kept saying the same thing. A