Iberostar Quetzal
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Playa del Carmen

Iberostar Quetzal

#3 of 4-star Select Hotels in Playa del Carmen
Ave. Xaman Ha Lote Hotelero no. 2 Fracc. Playacar, Playa del Carmen, Quintana Roo 77710, Mexico
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Located in Playa del Carmen (Playacar), Iberostar Quetzal - All Inclusive is within a 10-minute drive of Quinta Avenida and Playa del Carmen Maritime Terminal. This luxury resort is 2.1 mi (3.3 km) from Playa del Carmen Main Beach and 2.7 mi (4.3 km) from Mamitas Beach.Show More
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hotel overview picture
4.1/5Very Good·Cleanliness: 4.1
All 102 Reviews
Amenities
Outdoor Swimming PoolDivingSnorkelingSaunaSpaFitness RoomPublic ParkingFreeBarTennis CourtRestaurant
All Amenities
Surroundings
Airport: Cozumel International Airport
(37.5 km)
Landmarks: Dressel Divers Playa del Carmen
(180m)
Landmarks: FIT&FUN Túcan-Quetzal
(250m)
Map

Rooms

Guest Reviews

Policies

Services & Amenities

Premium Double Room
3

Premium Double Room

1 King bed
Has window
Free Wi-Fi
Non-smoking
In-room Wi-Fi
Room Details
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Double Premium Accessible Room
5

Double Premium Accessible Room

2 Double bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private bathroom
Minibar
TV
Room Details
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Two-Bedroom Family Room
5

Two-Bedroom Family Room

2 Double bed
Has window
Free Wi-Fi
Non-smoking
In-room Wi-Fi
Room Details
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Double Premium near Beach
5

Double Premium near Beach

Has window
Free Wi-Fi
Non-smoking
In-room Wi-Fi
Room Details
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Premium Double Room
5

Premium Double Room

1 King bed
Has window
Free Wi-Fi
Non-smoking
In-room Wi-Fi
Room Details
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Double Premium Tropical View
6

Double Premium Tropical View

Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private bathroom
Minibar
TV
Room Details
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Junior Suite Ocean Front Beach Access
3

Junior Suite Ocean Front Beach Access

1 King bed or 2 Double bed
Has window
Free Wi-Fi
Non-smoking
In-room Wi-Fi
Room Details
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Double Premium near Pool
7

Double Premium near Pool

1 King bed or 2 Double bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private bathroom
Minibar
TV
Room Details
Check Availability
Ocean Front Junior Suite
12

Ocean Front Junior Suite

1 King bed or 2 Double bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private bathroom
Minibar
TV
Room Details
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Junior Suite
19

Junior Suite

1 King bed or 2 Double bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private bathroom
Minibar
TV
Room Details
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Two Bedroom Ocean Front Penthouse Suite
1

Two Bedroom Ocean Front Penthouse Suite

2 King bed
Has window
Free Wi-Fi
Non-smoking
In-room Wi-Fi
Room Details
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Guest Reviews(102)

4.1/5
Very Good
Verified Reviews
  • Cleanliness4.1
  • Amenities4.1
  • Location4.1
  • Service4.1
S‍h‍i‍s‍a‍n‍d‍a‍o‍-‍X
December 30, 2022
This time I stayed in two five-star all-inclusive hotels in Cancun, the other one was the famous Hotel Xcaret Mexico (hereinafter referred to as X). Compared to X, which has superior hardware facilities and scenery, I recommend Iberostar Quetzal (hereinafter referred to as Q), which is less familiar to Chinese tourists. We went there during Christmas. The price of Hotel Q was less than half of that of Hotel X (of course Hotel environment: Q is a very unique hotel. It is like living in the Amazon jungle where animals live in harmony. Peacocks walk leisurely beside the room and along the path. If you are lucky, they will fly to the balcony railing of the room for you to observe closely. If you are thoughtful, You can also see howler monkeys, giant tortoises, lizards... People who are afraid of animals don't have to worry about being suddenly frightened, except for birds, which are basically surrounded by fixed areas. landscape: The largest buffet restaurant in Q Hotel is next to a sunken garden. One or two people can choose a seat near the railing to enjoy the meal. X is the garden and Q is the jungle. Catering Services: Q Hotel feels like home, the waiters are happier and more accommodating, the drinks are open to the public, the buffet has many fresh varieties, and there is basically no need to wait for a table. There is not much seafood on weekdays (it is said to protect the ocean). On Christmas Day, you can eat lobsters and oysters all you want, a little bit Without being stingy. In contrast, the waiters at Hotel Activity: The beach is an open sandy beach, and there is no fishy smell like other hotel reviews. For me, a swimming pool is superfluous if there is a sea, but there are often atmospheric activities organized by the hotel at the swimming pool and the seaside, as well as unlimited cocktails. There are various fee-based items such as parachutes and motor boats. It is recommended to sign up for snorkeling at the hotel (more than fifty dollars) when the weather is fine. I saw turtles and rays.
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 15, 2021
If I could give 0 I would. We left after one night. Was up-charged before we entered our room. Food and drinks at hotel was horrible. Pool was filthy. Beach was full of seaweed. After payer more than $3.5k I was refunded $647. I will unsubscribe- never use this service again- and hope to stop receiving emails from TRIP. By the way ……keep your coins
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 2, 2024
Me gustaría destacar la dedicación , amabilidad , paciencia y simpatía del profesor Néstor en la clase de tenis. Además me gusto que se entrega toda la implementación y el espacio físico Necesario y óptimo para poder llevar a cabo toda la clase.
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 1, 2024
Primera vez en Playa del carmen, fuimos en familia y fue una experiencia maravillosa, desde el check in hasta la salida. Los show en especial mencion a Alejandro y Osiris muy buenos animadores en el bar de Quetzal. Que decir de los show en el teatro muy buenos. Tuvimos la suerte de estar para la fiesta de blanco en la playa linda noche, solo buenas recomendaciones para el hotel, la piscina la playa maravillosa, los buffet y los demás restaurantes sin ningún problema, solo lo malo es el trago que es nacional y no de muy buena calidad pero en general volvería a ir sin dudas. Gracias por unas
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
June 30, 2024
HORRIBLE EXPERIENCE. HORRIBLE "MANAGERS" MARICRUZ & FERNANDO. Displaced from room in poring rain from 10:30pm to 1 am due to infestation of large roaches. New room had a flooded bathroom and I slipped and sprained foot. Never any clean, dry towels available at pool. Food is mediocre AT BEST. Was made to feel like we were inconveniencing them by asking for another non infested room, ice for my foot, etc. Never anything offered to us to rectify our horrible experience. Left our vacation early to return home due to poor experience. This resort is outdated and a 3.5 ☆ at best. A far cry from 4 or 5 ☆ Spend your money elsewhere!
s‍t‍e‍v‍e
April 2, 2024
Nice older hotel food drinks very good can use some needed repairs
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
June 29, 2024
Fui a jugar tenis con mi familia que éramos 4 en el hotel y nos dio una clase Nestor. Lo pasamos muy bien muy buena atención y aprendimos mucho. Un gran profesional con muchas tablas y don de gentes. Sin duda repetiremos. Muchas gracias Nestor!
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p‍a‍u‍l‍i‍n‍a‍ ‍g
June 17, 2024
Excelente servicio, el chef José nos dio recomendaciones del buffet y una buena plática, muy atento. La comida estuvo deliciosa, la fruta muy fresca y el pan del día también muy rico. Había mucha variedad de alimentos para cualquier gusto.
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A‍n‍g‍e‍l‍i‍n‍a‍ ‍S
June 21, 2024
We stayed at Iberostar Quetzal for 7 nights and absolutely LOVED our stay! The staff is so friendly, helpful, and welcoming. Ajelandro was wonderful! He is a gem to keep on the Iberostar team. He has a great personality, is very funny, very fun and engaging, and was very helpful answering any questions we had. He remembered us after our first encounter and that was meaningful. We also really liked Dominique, who was so sweet and fun! She was very genuine and kind. Omar with the pool concierge was very helpful, empathetic, and kind as well. The food was excellent. The drinks were great. There was so much to do each day, including fun games that enhanced our stay! The resort itself is beautiful. The cleaning staff maintains it wonderfully. We cant say enough good things and cannot wait to return! :)

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00

Front desk hours: 24/7

Child Policies
Children can stay in some rooms of this hotel.
Children between 0 and 1 years old can stay for free if no extra bed is needed.

Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
StyleBuffet
AgeFee
Adult
Contact hotel
Additional breakfast fees are not included in the total and need to be paid at the property.

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Property Description

  • Number of Rooms: 75
Located in Playa del Carmen (Playacar), Iberostar Quetzal - All Inclusive is within a 10-minute drive of Quinta Avenida and Playa del Carmen Maritime Terminal. This luxury resort is 2.1 mi (3.3 km) from Playa del Carmen Main Beach and 2.7 mi (4.3 km) from Mamitas Beach.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a sauna, and a fitness center. This resort also features complimentary wireless internet access, concierge services, and babysitting (surcharge).

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Japanese cuisine at Bonsai Restaurant, one of the resort's 8 restaurants, or stay in and take advantage of the room service (during limited hours). When you are in need of a refreshing drink, visit the beach bar or one of 7 bars/lounges, or 3 poolside bars.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Event facilities at this resort consist of conference space and meeting rooms. Free valet parking is available onsite.

Make yourself at home in one of the 350 air-conditioned rooms featuring free minibar items and flat-screen televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Services & Amenities

Outdoor Swimming Pool
Spa
Fitness Room
Bar
Restaurant
Meeting Room
Kids' Club
Restaurant
Restaurant
No additional info available
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About This Property

Nearest AirportCozumel International Airport
Distance to Airport37.46KM
Hotel Star Rating4