Top 5-Star Hotels in Playa del Carmen

The service is given 3 points because as long as you stay in this hotel for the first time, they will sell you a membership, saying it takes a few minutes, but it turns out to be a few hours, wasting the time of the guests

Staying at Iberostar for the second time, never disappointed! I like their diving shop the most. The arrangement is reasonable, the price is favorable, and there is a 20% discount for advance booking. The restaurant is all-inclusive, brunch is a buffet, and there are many restaurants to choose from for dinner, which requires advance reservation. Suitable for travelers who can travel on their own with good English!

As the Banyan Tree service did not have to say, that is, the charges are expensive, even the expensive is not good for hygiene, the pool villas, the small collapse in the yard can not lie, placed in the corner of the eaves do not say mosquitoes There are many ant bugs and a lot of spider webs. It looks dirty. The colony is also covered with insect secretions and spider webs. The partitions in the room are all gray, which makes people feel uncomfortable. And if it is too far to go to the beach, it is not convenient. It can only be said that this Banyan Tree is relatively backward, not as good as the nearby Viseroy.

Really a great experience. I was with my husband, we stayed in the privilege suite, perfect! Spacious room, with individual taps, hydro in the bathroom and in the outdoor area with views of the garden, surreally comfortable bed. The Hotel has a wide variety of restaurants, including Italian, Japanese and steakhouse you must book on the day, the rest just go and wait. The Japanese restaurant is not so much about the food but about the sushi chef's experience, it's more of a show, incredible! I recommend the buffet restaurant as it has a variety of cuisine from different countries and the Japanese restaurant. Unfortunately, we didn't have good service at the restaurant on the beachfront, which is the only criticism! The resort has several green areas, so you can find several animals, super cute!! We went bowling and they even have karaoke nights, really fun! I would suggest just having a heated pool, as all of them are not heated. It's a complete resort, with ice cream parlor, cafe, wonderful. I recommend it to everyone!

Another great vacation at Grand Velas Riviera Maya. Once again, our lovely buttler CAROLINA took care of everything for us, and particularly all the attentions for the birthday of my wife. CAROLINA is professional, efficient, and always happy. Special thanks to the CAFE AMAT STAFF, all the girls are so kind, and AZUL STAFF, particularly LUCINA, and YAZMIN at the ADULT POOL. And finally, we have really appreciated all the attention the STAFF and the CHEF of LUCA had for us for our last dinner. Muchas Gracias!!

Had heard and read amazing things. Other friends had experiences close to ours but seemed like a fluke, but it is definitely not... Proceed with caution as this is not your typical Rosewood experience..... Food is amazing and rooms are nice yet, but that's avialable in many places. We come for the Rosewood Experience...this property is not. The guest service's ability to accurately coordinate family activities is incompetent, likely due to either poor processes or inadequate staffing as people are nice---- except the shocking time they accused us of canceling an activity (so we were told it wasn't available) when the texts say otherwise). We have numerous examples of trying to plan pre arrival and during where requests not followed up on or even worse confirmations received for other families while ours were ignored. Also, our planned scuba trip (though the hotel) was cancelled due to the instructor not showing up for the scheduled dive-- after we waited for almost an hour past checkin time to learn about it. The staff (and presumably management) is aware of such problems but have done nothing to rectify Additionally, the wild raccoons and other larger animals are aggressive around smaller children and the hotel not caution us about it, and does nothing to help mitigate. Not a typical Rosewood level experience. Rosewood should de-Flag this property as it brings down the overall brand. Be wary of management responses that simply ”apologize” in the comments ...this is a deep rooted organizational issue.

With a stay at Palmaïa-The House of AïA: All Inclusive Wellness Resort in Playa del Carmen (Playacar), you'll be a 3-minute drive from Piste Cyclable sur Paseo Xaman-Ha and 7 minutes from Xaman Ha Aviary. This all-inclusive resort is 2.6 mi (4.1 km) from Quinta Avenida and 2.6 mi (4.2 km) from Playa del Carmen Maritime Terminal.Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools and a health club. Additional amenities at this resort include complimentary wireless internet access, concierge services, and a hair salon.This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Mediterranean cuisine at MAR DE OLIVO, one of the resort's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 3 bars/lounges, or 2 poolside bars.Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.Make yourself at home in one of the 234 guestrooms featuring free minibar items and espresso makers. Rooms have private furnished balconies or patios. 50-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have designer toiletries and hair dryers.

The room is large, clean, warm and comfortable, the environment is beautiful, the location is particularly convenient, go out is the Fifth Avenue Pedestrian Street, but it is quiet. The service is very good, the food quality is high, the rooftop pool has a good view, the rooftop bar eats and drinks well, the lounge chairs are comfortable, and the umbrellas are beautiful. We had enough of the sea in Cancun and chose this Hilton boutique on Carmen Beach, which was not close to the sea, but five minutes to the beach. Wall crack recommended!

hotel done fixed their mistake from the website I booked. When we arrived they told us we need to pay extra tax & no bkft included. But we showed them the itinerary that we payed. Hotel( Guillermo ) initiatively solve the mistake for us, which is a very good move! Allow us to enjoy more in the beautiful trip. Restaurant waiters are super kind and pay attention on their guests which is five star service we expected all the time. Thanks Walter giving us a wonderful experience. Also the one who assisted us bring luggage downstairs in this morning, Axel was super detail oriented in service, perspected our needs!! He deserved more! Thanks for those beautiful exp. your colleagues made our trips easy & enjoyable!

There is no need for golf. You can stay in other good hotels at this price. The restaurant is delicious, but all-inclusive is not recommended. The price is not as good as a la carte.