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Latest Hotels Reviews for Pocos de Caldas

Hotel Minas Gerais
4.3/557 Reviews
Do NOT stay at this hotel. This is the worst hotel I’ve ever stayed at. After a 20hr+ trip (solo with a baby) I got to the hotel and was advised they do NOT have anyone to assist to take the luggage to the rooms and the guests have to do that by themselves. (Even having a baby in my arms). Then I was given a room on the third floor (last room of the 3rd floor) to take baby, luggages and stroller. The ELEVATOR DOES NOT go to the third floor. You have to take the service elevator to the second floor and switch to the main elevator down the hallway to take the next elevator to the third floor. Also, the elevators are so small you CANNOT fit two standard size luggages plus 2 people inside (and the elevators are stuck in the 50s and probably gonna stop working at any moment). Once you figure it out on your own how to get to your room (because at any point anyone offer to show you around the hotel or any help) you get disappointed once again with the oldest rooms you will ever see. Also, this hotel is not carriage or disabled accessible at all there are NO RAMPS anywhere so going to breakfast or the lobby you have to figure it out how to go down 4-5 flights of stairs with stroller/ wheelchair. (Also no help ever offered)… if you need to wash the bottles for baby.. you will be told find the nearest sink or do it inside the bathroom sink in your bedroom !!!! Yep, I was told that. The hotel DOES NOT have lunch/dinner you have to call the lobby in advance and pay a ridiculous amount of money for the nastiest food you will ever see that will end up in the garbage (really can’t be eaten. (And it takes about 40mins to be delivered to the room because the hotel orders it for the cheapest restaurant in town and probably makes some money on top of the real price). Now if you have kids, beware this is the most ridiculous place on earth. There is a tiny section of toys for kids in the kiddie friendly area. However, the gates to the pools are wide open tied with metal hooks so the kids can run straight to the pool, the outlets are not covered and the kids can just put their tiny fingers straight in them (and they are all over the room at the kids heights). Also, the platform for the bouncy house is loose and almost turned over with my daughter and other kids. The room service is despicable and left a plate of food in my room for two days and did not exchange my towels for days as well. I also asked to borrow a vacuum (to vacuum seal a bag for storage of stuff in my luggage) and was told the hotel doesn’t have a vacuum! I spent two days in the hospital with my baby as soon as I arrived in the hotel and not only I wasn’t offered any help the manager told my family members that came to visit the baby that they could only stay for a max of 10mins otherwise I would have to pay a fee of 20$ (which I had no choice but to do it for one guest). This hotel is beyond ridiculous, has horrible service, plenty of violations and should not be opened for service! Please STAY AWAY
Cassino All Inclusive Resort Poços de Caldas
4.2/544 Reviews
The facilities and swimming pools are excellent. I only left the room cleaning more attention as a point of improvement and more staff to the restaurant. With the great number of guests it was sometimes difficult to find a clean table. But the hotel is generally very good and the restaurant is excellent.
Hotel Golden Park All Inclusive Poços de Caldas
4.3/541 Reviews
Boa experiência ! Gostamos da estadia. A comida é boa, e tem bastante coisa para criança , recomendamos o hotel ……………………………………….. voltaremos em breve Muito bommmmmmmmmm Ótima estadia Preço bom, comida boa ………. Muita coisa para criança Muito legal
Thermas All Inclusive Resort Poços de Caldas
4.4/546 Reviews
The hotel is a long time to check in and nothing practical. The hotel is a very small hotel, and it is a very small hotel. I mean, if you wake up early and want to get the best sun that is the morning, you can, but nothing to get into the water before 10:00! Crazy! The park? This is just the same!! It is: if you stay in the hotel only one day to enjoy the park, you won't be able to! Because the hotel check-in is after 16:00 and the check-out before 14:00, exactly at the time when the park is ”working” and you enter or leave. Moreover, food is very good and drinks are good, despite the limitation of time.
Hotel Carlton Plaza
4.4/5102 Reviews
I and my husband were very welcome and treated in the hotel, I just ask you to be clearer about the use of the parking, because I was not informed of extra value to leave the car in the parking front of the hotel. Only in the check-out that they charged me and because I was very pleased I did not find any reason to complain, but I think that the policy of wages for the car should be clearer in the reservation.
Hotel Vilage Inn All Inclusive Poços de Caldas
4.2/544 Reviews
Resort all inclusive maravilhoso. Regrado em comida e bebida e petiscos. Piscinas climatizadas e piscina aquecida e coberta. Resort amplo e bem estruturado. Porém achei os banheiros bem pequenos e sem respiração. Academia precária. Dos aparelhos lá só funcionando 2. Picolé à vontade. Acesso ao parque Walter word gratuito. Pizzaria muito boa. Funcionários muito prestativos e educados. Experiência inesquecível.

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