We were very disappointed with this Hotel. The rooms smell like smoke despite it being a non smoking hotel. I am not sure if this is due to the cigar bar in the hotel, if people are smoking despite the rules, or if this was once a smoking hotel and perhaps has only been partially updated, meaning the smoke is in the carpets, etc. The rooms have brown carpet and thick heavy drapes. I am allergic to smoke and spent the evening sick. I informed the front desk and they said they couldn’t change rooms because the hotel was full. Another member of my family had another room and it also smelled like smoke. The reception said it may be a problem with “ventilation” and sent a housekeeper to spray the room with strong smelling perfume spray, which, of course only made the allergies worse. Additionally, I found black hairs all over the room and bed (in both rooms), smudges on the mirrors, food in the cracks of the glass table, and smears of something on the chairs and furniture. Needless to say, we were also disappointed with the cleanliness of the room. I have never seen so much hair in a hotel room, perhaps the housekeeping staff needs to use a hair net as the quantity was significant. I believe this hotel is popular with locals for the bar and cigar bar, as well as the gym. Sadly, it feels like some of the other areas are neglected, such as the restaurant which was dark and understaffed. Very limited options for those with dietary restrictions at breakfast with little labeling. Additionally, it feels like a hotel that caters to those who are in business groups rather than families. Despite not being able to be placed in rooms together due to “all the families “ wanting rooms together, I only saw one child in the hotel- the majority was business groups and young people smoking and hanging out at the bar.
Outstanding
117 Reviews