To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.0
Amenities3.9
Service3.9
Cleanliness4.0
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All reviews(58)
Positive reviews(26)
Reviews with photos/video(5)
Negative reviews(4)
Guest User
Lagoon Suite
Stayed in Jan 2025
Solo travelers
4 review
1.0/5
Posted on Mar 3, 2025
It's a hot day. The air conditioner in the room is broken. I called many times in the afternoon, but no one came to fix it. And they lied that you were on the way.
SEANIEBEE
Lagoon Suite
Stayed in May 2023
Solo travelers
46 review
4.0/5
Very Good
Posted on Jun 16, 2023
Probably one of the swishest gaffs on the island. Decent buffet breakfast...nicely appointed rooms...quiet and away from everything. Shame the lagoon is so polluted (not (exclusively) this hotel's fault to be fair) that no one can swim in it. Good Sports bar.
Guest User
Suite With One King Bed, Lagoon View And Mobility Access, Non-Smoking
Stayed in Sep 2024
Travel with friends
5 review
4.0/5
Very Good
Posted on Oct 7, 2024
A relatively modern hotel in Port Vila, not by the sea, but very quiet, clean and tidy, suitable for relaxing travel
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Guest User
Two Bedroom Apartment
Stayed in Jan 2025
Business travelers
30 review
5.0/5
Outstanding
Posted on Feb 11, 2025
Basically, it is very convenient to live here. There are pharmacies and supermarkets nearby. The scenery outside the hotel is also very good. The restaurant is also good. Almost everyone can speak English.
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Коротков
Lagoon Suite
Stayed in Jan 2025
Family
5 review
3.5/5
Posted on Feb 8, 2025
If your room is not on the 1st floor, it is not very convenient to move around. The breakfast does not match the price. And in general the restaurant is so-so, and there is nowhere else to eat.
Problems with remote controls and leaking toilets.
But this is the best thing on the island.
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Xiaowula1022
Suite With One King Bed, Lagoon View And Mobility Access, Non-Smoking
Stayed in Oct 2024
Travel with friends
15 review
3.7/5
Posted on Nov 11, 2024
When checking out, the front desk staff said that I had not paid and had to charge it again. It was only after Ctrip communicated that it was solved. It was not very professional. There was a strong musty smell in the room and there were black mold spots in several corners. The hotel was large. Yes, it is very close to the main road. I can only say that it is liveable.
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Guest User
Lagoon Suite
Stayed in Oct 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Jan 11, 2025
Very good hotel, with lake view, restaurant and performances, locals are very friendly and welcoming
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Shujuanxiaoxiongbao
Lagoon Suite
Stayed in Dec 2024
Travel with friends
15 review
5.0/5
Outstanding
Posted on Feb 12, 2025
Facilities: Very good.
Hygiene: Very good.
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Saint Flynn Travel
Lagoon Suite
Stayed in Oct 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on Nov 15, 2023
Clean and tidy, the service is good. I am based in Port Vila, and this hotel can be regarded as an above-average one.
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Elena
Lagoon Suite
Stayed in Sep 2024
Couples
87 review
2.0/5
Posted on Oct 20, 2024
We didn't go to breakfast, we cooked in our room 🫰
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Guest User
Suite With One King Bed, Lagoon View And Mobility Access, Non-Smoking
Stayed in Apr 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on Jul 25, 2024
The hotel is very suitable for taking photos and traveling