Leonardo Boutique Hotel Mallorca Port Portals Reviews

Response from Property: Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Leonardo Boutique Mallorca. We sincerely apologize for the issues you encountered and the inconvenience it caused during your visit. We deeply regret to hear about the problems with your room, including the flooding shower, malfunctioning lights, and ineffective air conditioning. Such issues are certainly not reflective of the standard we strive to maintain. We understand how uncomfortable and stressful these problems must have been, especially given the high temperatures during your stay. Additionally, we are disheartened to learn about your interaction with our reception staff. Providing a warm and helpful service is paramount to us, and we sincerely apologize for the dismissive and rude behavior you experienced. This matter will be addressed with our team to ensure that all our guests receive the respectful and attentive service they deserve. We are pleased to know that another member of our staff attempted to assist you and arranged for maintenance to address the issues. However, we regret that these efforts did not lead to a satisfactory resolution and that the problems persisted throughout your stay. The comment about shifting the faulty room to new guests is deeply concerning and not in line with our values or policies. We will investigate this matter thoroughly. On a positive note, we are glad you enjoyed the food and pool area, as well as the fresh towels and sunbathing facilities. Nonetheless, we understand that these aspects did not make up for the inconveniences you faced. Your feedback is invaluable to us, and we will use it to improve our services and facilities. We hope you will consider giving us another chance in the future to provide you with the excellent experience that so many of our guests have enjoyed. Thank you once again for your review. Best regards, Leonardo Boutique Mallorca

Response from Property: Dear Guest, Thank you so much for your wonderful review! We are thrilled to hear that you had such a fantastic experience at Leonardo Boutique Mallorca. Our team takes great pride in providing top-notch service, and it’s heartwarming to know that their efforts made your stay so enjoyable. We're delighted that you enjoyed our breakfast buffet, the comfortable sun beds, and the vibrant atmosphere around the pool and rooftop bar. It’s also great to hear that our location and amenities met your expectations and contributed to a memorable stay. Your kind words about Jordi, Paola, and Paula have been shared with them, and they are very grateful for the special mention. Our entire team, including the cleaning and maintenance staff who work tirelessly behind the scenes, appreciates your recognition. We are thrilled that you would recommend us, and we hope to welcome you back for another exceptional stay in the near future. Warm regards, Leonardo Boutique Mallorca

Response from Property: Dear Josh, Thank you for your feedback. We strictly adhere to pest control protocols at Leonardo Boutique Mallorca. While we understand that this situation was unpleasant, it's important to note that our hotel is situated near a public road, which can sometimes result in occasional issues beyond our control. Once a concern like this is reported to our front desk, our established procedures include promptly notifying pest control to reinforce our measures. We addressed your report in line with these protocols. We regret that your stay was affected, and we will continue to do everything in our power to provide a better experience for our guests in the future. Best regards, Leonardo Boutique Mallorca

Response from Property: Dear Guest, Thank you so much for your wonderful review and for choosing Leonardo Boutique Mallorca for your stay. We are thrilled to hear that you enjoyed your time with us and found our team to be friendly and attentive. Your kind words about our breakfast, poolside services, and the overall relaxing atmosphere are truly appreciated. We’re glad that our location was convenient for you and that you were comfortable in our well-appointed rooms. We strive to provide a cozy and welcoming environment for all our guests. Regarding your feedback, we sincerely apologize for any discomfort caused by smoking in the pool area. Your suggestion for a designated smoking area is invaluable, and we will certainly consider it to enhance the comfort of all our guests. As for the TV channels, we understand how important it can be to catch up on significant events like the Olympics. We will explore options to improve the availability of English channels for our international guests. We’re delighted that you had such a chilled and enjoyable experience that you plan to rebook with us next year. We look forward to welcoming you back and ensuring your next stay is even more memorable. Warm regards, Leonardo Boutique Mallorca

Response from Property: Dear Jakob, Thank you so much for your wonderful review of Leonardo Boutique Mallorca! We are thrilled to hear that you had an exceptional experience during your stay with us. It’s great to know that our location, close to the beaches, city, and mountains, exceeded your expectations and contributed positively to your month-long European adventure. We take immense pride in our staff, and we are delighted to hear that their helpfulness and expertise made your trip even more memorable. Providing excellent service to our guests is our top priority, and it’s fantastic to hear that we could assist you as a solo traveler. We’re glad you enjoyed your room, the view, and the tranquility it provided for both rest and adventure. Your recommendation means a lot to us, and we look forward to welcoming you back to Leonardo Boutique Mallorca on your next visit to the island. Best regards, Leonardo Boutique Mallorca

Response from Property: Dear Guest, Thank you so much for your wonderful review! We are absolutely delighted to hear that your stay with us has been the best in years. It's truly heartwarming to know that our staff has made such a positive impression and that you find them to be nice and efficient. Providing exceptional service and ensuring our guests' comfort is always our top priority. We are also pleased to hear that you find our location ideal and that you are enjoying the food. Our team works hard to offer a variety of delicious and reasonably priced options to enhance your dining experience. Your kind words mean a lot to us, and we are thrilled that you are having such a memorable stay. If there is anything more we can do to make your time with us even better, please do not hesitate to let us know. Warm regards, Leonardo Boutique Mallorca

Response from Property: Dear Guest, Thank you so much for taking the time to share your wonderful review of Leonardo Boutique Mallorca. We are delighted to hear that you found our hotel modern, clean, and easily accessible. Emma, Jordi, and the entire reception team are thrilled to know that they could make your husband’s birthday special with a bottle of prosecco and chocolates. Providing exceptional service and memorable experiences for our guests is always our top priority. We understand that the area may be a bit pricier, but we believe in offering quality that justifies the cost. It's great to hear that you enjoyed the convenience of the nearby bus trip to Palmanova for a variety of dining and drinking options. We're glad you found our beds incredibly comfortable and appreciated the clean and inviting pool area, complete with our cozy sofa-style beds. Thank you once again for your kind words and recommendation. We hope to welcome you back soon for another relaxing break! Best regards, Leonardo Boutique Mallorca