With a stay at WOT Porto, you'll be centrally located in Porto, within a 5-minute drive of Porto Historic Center and Nossa Senhora da Serra do Pilar Church. This hotel is 1.5 mi (2.5 km) from Ribeira Square and 0.8 mi (1.3 km) from Porto City Hall.
Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and a television in a common area.
A complimentary continental breakfast is served daily from 8:00 AM to 10:30 AM.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.
Make yourself at home in one of the 38 guestrooms. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and hair dryers. Conveniences include desks and blackout drapes/curtains.
정정규숙2023.11.02
It's a bit of a walk up a rocky slope from the train station, but it's close, about 10 to 12 minutes away. If the carrier is heavy, it may be a bit difficult.
It's about 5 to 10 minutes away from major hot spots, and it's small and clean. The wooden floor in the room and the tile floor in the bathroom were clean and nice to the touch, so I walked around barefoot. I was very tired at the end of the trip, but I quickly felt relieved after three warm showers.
The welcome drink and homemade crepes for breakfast were also fun. The friendly female staff member gave me some recipes and gave my son a thumbs up, saying he looked like a professional chef. The bright smiles and greetings of the counter and restaurant staff are also impressive.
It was a double room, and there was an extra bed similar to a sofa near the entrance, so I used it as both a bed and a sofa. I'm not sensitive to sound, so I think I could hear the sound of wheels rolling on the stone floor and the sound of rain all night long.
I found this place in a hurry while traveling, and it was the cheapest with breakfast included, so I was most satisfied with the accommodations I stayed for 13 days.
I've never written a review before, so I'm writing this review~
A stay at MyStay Porto Centro places you in the heart of Porto, within a 15-minute walk of Livraria Lello and Porto City Hall. This hotel is 1.6 mi (2.5 km) from Porto Historic Center and 1.4 mi (2.3 km) from Ribeira Square.
Make use of convenient amenities, which include complimentary wireless internet access and tour/ticket assistance.
Featured amenities include express check-out, dry cleaning/laundry services, and laundry facilities. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Make yourself at home in one of the 16 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and complimentary bottled water, and housekeeping is provided daily.
GGuest User2024.02.22
Excelente servicio calidad / precio. Se trata de apartamentos turísticos, no es un hotel. No obstante, todo nuevo y lo más importante, limpio y céntrico. Lo que menos me gustó fue que la hora de entrada es a las 16 horas. Se hace todo a través de email, el dia de llegada por la mañana mandan todas las claves para entrar tanto al edificio como a la habitación.
La respuesta e interacción es inmediata por lo que el servicio, a pesar de no tener recepción, es correcto.
En mi caso, reservé estudio y viene con todo lo básico. También hay algunos canales de TV internacionales, wifi, aire caliente funciona.
Si siguen así repetiremos sin duda.
A stay at Residencial Portuguesa places you in the heart of Porto, within a 15-minute walk of Livraria Lello and Porto City Hall. This guesthouse is 0.7 mi (1.2 km) from Porto Cathedral and 1.6 mi (2.6 km) from Porto Historic Center.
The front desk is staffed during limited hours.
Stay in one of 25 guestrooms featuring LCD televisions. Your memory foam bed comes with down comforters. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and complimentary toiletries.
GGuest User2023.01.08
Although they say on booking that the check-in is made in the afternoon, we called at 8 a.m. and the lady who answered us, even though she did not speak Italian or English, a little Spanish knew it. We were agreed and made the entrance in the morning after an hour, and when we arrived at the hotel we found a sweet old lady (the lady we made a phone call) and surprised when we went up to the room. A upgrade from one room with single beds one above the other. To a beautiful marriage at the latest floor under the roof. The very clean and quiet room. We enjoyed a deserving rest after walking under rain. At check-out the beautiful lady of the building at three o'clock and go to the reception to greet us. Excellent WiFi. Thanks and next 🙏
Hotel Premium Porto Downtown provides flawless service and all the necessary facilities for visitors. Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit.To facilitate your arrival and departure, you can pre-book airport transfer services prior to checking in. When arriving by car, take advantage of the hotel's convenient on-site parking facilities.To ensure the well-being and convenience of all visitors, smoking is strictly prohibited throughout the entire hotel. Start your day stress-free at Hotel Premium Porto Downtown as breakfast is made available for you on the premises. How about kicking off each day of your getaway with a delicious cup of coffee? At the hotel, relish in the invigorating taste of a freshly brewed, excellent coffee.Various excellent meal offerings at hotel ensure that enticing and easily accessible options are constantly available.
YYoonJiMin2024.02.08
When you come to Porto, be sure to book your accommodation here! The location is not bad and the cleanliness of the facility is very good! The guy who was so nice when I checked in spoke well and gave me a welcome drink? Same wine? I gave it to you and it was so delicious!! They didn't put up a room cleaning sign, so I just got a towel and tried to go back in, but they cleaned the room while we were out and eating! And they also brought me a towel... I'm sorry ㅠㅠ But I was so thankful that they treated me so kindly! I am happy that I had really good memories and a good accommodation during my second trip to Porto!! Highly recommended!! Other apps are a bit expensive, but Trip offers a discount, so I got it for 150,000 won for 2 nights!!
With a stay at GRANDE HOTEL PARIS by STAY HOTELS, you'll be centrally located in Porto, just a 5-minute walk from Livraria Lello and 15 minutes by foot from Porto Historic Center. This upscale hotel is 0.4 mi (0.7 km) from Porto City Hall and 0.5 mi (0.8 km) from Porto Cathedral.
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and concierge services.
Wrap up your day with a drink at the bar/lounge. Continental breakfasts are available daily from 6:30 AM to noon for a fee.
Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk.
Make yourself at home in one of the 78 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries. Conveniences include desks and electric kettles, and housekeeping is provided daily.
GGuest User2023.09.09
Old school hotel with modern amenities. Great location with plenty of restaurants nearby. Especially if you turn left when you walk out the door and walk straight ahead for a few minutes. Apparently there’s supposed to be a market, Porto Belo, close by on Saturdays, but it wasn’t on when I was there, which led to confusion for a number of tourists - including me 😊
Overlooking the rooftops of Porto, our hotel is in the historical center of Gaia. A short walk from the Douro River, we are within 15 minutes of WOW Porto – World of Wine, the Alfandega Congress Center, and Vila Nova de Gaia-Devesas train station. Our wellness center features a relaxing spa while our 2,000 sq. m. event space is ready to host any function.
GGuest User2023.05.27
Great hotel. Has everything going for it. Breakfast good choice. Room good size . All amenities. House staff lovely and helpful. Restaurant excellent, worthwhile booking to ensure a seat. Spa and indoor pool very relaxing.
In the heart of Porto, Stay Hotel Porto Centro Trindade is within a 5-minute drive of Bolhao Market and Porto Cathedral. This hotel is 1.5 mi (2.4 km) from Clerigos Tower and 2.3 mi (3.6 km) from Museum of Port Wine.
Enjoy the recreation opportunities such as bicycles to rent or make use of other amenities including complimentary wireless internet access.
Grab a bite from the snack bar/deli, or stay in and take advantage of the hotel's 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk.
Make yourself at home in one of the 73 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Lleahb192020.02.19
Having had to leave our previous 'hotel' as it was so horrendous we arrived here where we were greeted with very friendly staff and a warm lobby. They sorted us a room and must have given us a really nice room following our bad experience as we were on the 6th floor at the back with a lovely view of the city. The room itself was really quite large and the bed was extremely comfortable. We slept so well! There was a TV, free wifi, AC/heating and a really nice bathroom. The bar/room service menus were reasonably priced and the staff had great knowledge of the city. The hotel itself is about a 5/10 minute walk from the main station you arrive in to from the airport which was really handy for our early journey on our final day. Would stay here again if I went back to Porto!
With a stay at Porto Palácio Hotel by The Editory in Porto (Boavista), you'll be within a 10-minute walk of Casa da Musica and Vila Nova de Gaia. This 5-star hotel is 2.4 mi (3.8 km) from Ribeira Square and 2.5 mi (4.1 km) from Porto Historic Center.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 indoor swimming pools, a health club, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and babysitting (surcharge).
Grab a bite to eat at Auge Porto, a fine-dining restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Continental breakfasts are available daily from 7:30 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 251 guestrooms featuring minibars and LCD televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature shower/tub combinations with rainfall showerheads and designer toiletries. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.
GGuest User2022.11.25
I arrived at the hotel on 20 November 2022 for a 5 night stay. The stay was business related and with so many hotels to choose from, I decided to go with the Porto Palacio. What an excellent choice! The hotel is absolutely brilliant - I cannot find a fault. Check-in was very smooth and on arrival to the room - wow - very modern, crisp clean sheets on the bed and a spacious room. In terms of food, the Breakfast experience was the best part of the stay for me. I have stayed in many hotels around the world - both on a personal basis and a business basis - I can honestly say that the breakfast staff at the Porto Palacio are the best I've ever come across. On arrival, I was seated quickly. On Day 1, the staff members memorised what I had that cannot be chosen by the buffet - for example, a tea and two plates (as I like two plates) - on Days 2 and for the rest of the trip, I didn't even need to ask. I was called by my Title and Surname on arrival. The whole experience was brilliant. I would like to mention a lady called Rosa and another lady (they both greet staff members at the door) - their hospitality skills are great and they are always smiling - nothing is too much for them. I didn't eat at the restaurant in the evening but had room service as personally, I like to relax after a day at the office. The food was of good quality and was tasty and piping hot. I used the gym during my stay - the gym is open to members of the public, therefore is not your usual hotel gym. It's huge - there are loads of machines and I was never waiting for someone to finish using something. Staff members are friendly. All in all - a brilliant stay and is a genuine 5 star hotel! I will return to the Porto Palacio both on a business basis and also on a personal basis - Porto looks like a great city! It's a shame that I didn't have time to look around as I had a busy schedule but I will certainly be back! Thank you!!
The HF Ipanema Park provides a great place for travelers to relax after a busy day. The HF Ipanema Park is an ideal choice for travelers who want to take in the sights and sounds of Lordelo do Ouro. Boasting a convenient location, the hotel is just 7km from Sao Bento Train Station and 14km from Francisco Sa Carneiro International Airport. With multiple attractions nearby including UCI Arrabida, Casa de Serralves and Casa Allen (Palacete Villar d'Allen), guests will find plenty to keep themselves occupied. At the end of a busy day, travelers can unwind and relax in the hotel or go out and enjoy the city. This Lordelo do Ouro hotel offers parking on site.
GGuest User2023.02.16
The facilities are great and very modern. The breakfast was amazing and had, in fact, a big variety of choices.
With a stay at Stay Hotel Porto Aeroporto in Maia (Moreira), you'll be within a 15-minute drive of Porto Historic Center and Norte Shopping. This hotel is 9.4 mi (15.2 km) from Ribeira Square and 6.4 mi (10.3 km) from Port of Leixões Cruise Terminal.
Take advantage of recreation opportunities such as bicycles to rent, or other amenities including complimentary wireless internet access and a communal living room.
Grab a bite from the snack bar/deli serving guests of Stay Hotel Porto Aeroporto. Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the bar/lounge. Continental breakfasts are available daily from 4:00 AM to noon for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 102 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
GGuest User2022.06.15
Due to price and proximity to the airport, I chose to stay here for a night while waiting for my flight back to the USA. Why due to price, might you ask? Well, doesn’t 63 USD sound amazing, especially since neighboring hotels were selling in the hundreds that same night? I tried booking that young-adult discount rate online prior to arriving at the property, which I knew was only available for purchase on the official hotel site but assumed I could easily get at the check-in counter as well. The site was down or not accepting my bank account for whatever reason, even after clearing all fraud protection freezes and things like that. Please know that when I say the following, I’m not putting direct blame on the individual staff members at Stay Hotel Porto Airport. I’m putting blame on the larger system. BUT it still needs to be said. I wish the staff could have quickly given me the $63 rate at the check-in counter, KNOWING I was having trouble with the website/app and should’ve been entitled to it with a better payment method. By the time I tried and tried and tried to get the rate to go through, the $63 rate had expired and the next best option was for $81, still exclusive to the app. And sure enough, know what happened when I tried paying for the $81? Still no luck. When the clock struck midnight, all hope was lost for a cheaper rate—the app reset its prices to the next night, and I had to pay a rate of around $100 at the counter to get a room right then. A valid argument could be to ask why I’m this picky about the prices, since when viewing it macroscopically, the differences aren’t that extreme. But I was traveling on a VERY tight budget. Every little amount counts a ton. And being at the end of my trip, my finances were in jeopardy more than they’d been at any other point in Europe. So I lost out on 40 bucks, which adjusted for non-backpacker inflation is 400 bucks. Or more. The last thing I’m going to add to the unfortunate pricing situation is one where I feel arguably the most disappointed about. Yes it’s apparently company rules not to book rates over the counter that are supposed to be booked online. But I didn’t feel that sense of sympathy or apology from either of the two employees at the desk. They were kind and friendly enough, which was expected—but when something goes wrong out of the customer’s control, I also expect clear, explicit concern and care to be verbalized. I don’t think they really “cared” that I missed out on a cheap rate because their company’s app payment portal malfunctioned. One of the ladies even told me (when I asked if this was a common issue with foreigners) that this scenario occurs roughly once each WEEK, which she labeled as not very common…but I beg to differ. I’m not saying they should fix the app issue…but they should’ve given me something like an apology. Quickly to fulfill my job responsibilities as an objective and comprehensive reviewer…the room was clean and comfy, the bathroom was spacious with
Explore honest ratings and real traveler reviews to help you find the perfect stay.
4.7/5
Outstanding
GGuest UserStayed here for 7 nights and was in 3 different rooms. Good News: Staff is great, especially Joanna and Marina (?) at front desk, and Paulo (?) and other bellman Overall decor is dated and needs refurbishing. Comments re: rooms… Room 234: Larger and very quiet with robe/slippers. Headboard is torn. Bathroom door in the way of toilet & bidet; need to close door to access. … Rm 232: Corner Suite. Beautiful but TOO NOISY. Despite wearing earplugs, closing double-paned windows + lowering electronic blackout shades outside bedroom window, still had trouble sleeping due to street noise (trucks, motorcycles, etc). Noise through evening and early morning hours when bins picked up. Windows need another layer to soundproof… Room 411: New side of hotel, VERY small room; no slippers/robe offered, better layout of bathroom. No view but very quiet. Bad news: For the amount charged per room (almost €200/night or more) + standard hotel tries to maintain, complimentary coffee and water should be available every day of stay, not just day #1. Beautiful view and good food from rooftop bar but VERY SLOW service. Tips: Location is by river so about 1-2 miles from city center which is uphill from hotel. Other option is to use Uber. Tram stop and supermarket conveniently located within 1-2 blocks of hotel. Can take tram toward Dom Luis Bridge to check out restaurants with great river views: Bacalhau (very small and don’t take reservations) or Vinhas d’Alho restaurant next door, takes reservations and has more outdoor seats. Overall: Wonderful, helpful and accommodating staff in lovely location but you could find better value other places, like the many ”AL” accommodations (private apartments similar to Airbnb).
GGuest UserNo words.... Has been a trip INSIDE a subway construction area .... And I am not kidding unfortunately. I have reserved a single room kind bed. At beginning the reception assigned me one room at 4th floor exactly in front of jackhammer operators, which made the same noises as in war scenario with 2 beds.
Then after my immediate big complain reception have assigned me another room, #209. Different scenario : that was in front of a concrete grinding crane arrives from 8pm in the morning until 10pm in the evening. at 7am the noises of the vehicles began with the relative movement alarm and in the evening after 10pm the workers who hammer gradually finished at 1am in the night. all i have timed videos to prove my experience. I asked several times to assign me a room ON OTHER SIDE (that are outside the ”war operation area”) but answer was always _ ”SORRY SIR, THE ROOM ON BACKSIDE ARE FULL AND WE DO NOT HAVE SPACE AVAILABLE” .
Today at check out I have asked a discount, as feedback the receptionist charged me 20EUR more for 2 peer juices I have got from minibar......
I do not know how to describe this experience, I have been many times in Intercontinental and I have been always satisfied.... BESIDE THIS LAST TRIP THAT IS REALLY SOMETHING I WANT TO FORGET
Travellers' take extreme care going there !! At least until the subway works under room balcony are finished !!! Can not upload pictures the website tell me ”unable to lad” but I can sent ll of them separately
GGuest UserWow- what a great location and eclectic hotel. Staff was very welcoming, happy, energetic and went out of their way to offer directions and recommendations to restaurants. Clean room, crisp sheets, well maintained. The hotel itself is right across the street from the Cathedral and is central to so many tourist sites, restaurants and shops. We truly enjoyed our stay here and highly recommend this hotel.
LLululove.icecreamNew hostel w perfect position. It’s placed in the central so u don’t need to buy ticket for public transport. U can walk from the hostel to many places to visit
They also nice and support if u need any help
I will come back here if I go to Porto again. XD
GGuest UserHemos pasado cuatro días inolvidables en una ciudad maravillosa. Elegí este hotel por las opiniones tan positivas que tenía y la verdad es que ha sido todo un acierto. La ubicación ( muy cerca a pie pero alejados del bullicio) y sobre todo las instalaciones ( un hotel creado con muy buen gusto) y el trato del personal hacen la estancia inmejorable. Gracias.Volveremos.
XXIAOYUANWhat a royal style! I really like the interior design and the elevator is so interesting! Great location, walking distance to main attractions. Breakfast is good too! There is a complimentary tasting of Porto grape liqueur at the front desk and a lounge with coffee and other refreshments.
GGuest UserThe hotel is located in a very good state of the city and is very new. The hotel is very helpful, careful and pleasant! Some basic services are paid as a shower towel or a slipper.
LLULUAwesome accommodation experience, the core location of the Du Ruo River, the beauty and food, the hotel staff are very nice, also help me with the Taxi when I am going to book, the breakfast is also very good, the room is better, it is not small in Europe, the bathroom More big, no sense of urgency, if you come back to Porto next time, you will definitely live here again.
GGuest UserParfait! Nous avons passé 3 nuits dans cet hôtel, tout était très bien. La gentillesse de l'accueil à notre arrivée, la personne se plie en 4 pour nous faire comprendre tout, est réellement à notre écoute et veut nous aider. La réception ne se trouve pas au même endroit, à quelques rues seulement. Arrivé à l'appartement, un digicode nous permet de rentrer dans l'immeuble, puis une fois à l'intérieur, une boîte à clefs avec un autre code permet de récupérer les clefs du logement. L'appartement était parfait. Propre, agréable, joli, j'ai beaucoup aimé les boiseries. Une partie nuit, une partie jour avec salon salle à manger TV et cuisinette avec micro-onde, bouilloire, cafetière Krups à dosettes. Des couverts et de quoi manger y figurent également, ainsi qu'un mini réfrigérateur. Salle de bain avec grande douche et meuble où déposer ses affaires, WC séparés avec fenêtre. Énorme baie vitrée. Chambre avec placard suffisamment grand. Parquet partout. Le ménage a été très bien fait, je dirais même parfait par rapport à certains lieux parfois même 3 ou 4 étoiles visites parfois !les petites attentions de la femme de ménage à nous plier les serviettes joliment étaient très agréables. Dès que vous avez besoin de qqch, vous demandez et ils y répondent immédiatement. Le petit déjeuner, lorsque vous l'avez demandée, est déposé devant votre porte de chambre le matin de bonne heure, et se compose de tout le nécessaire ( jus d'orange, fruits, sachet de thé ou dosette de chocolat ou de café), croissant ou petit gâteau, 2 petits pains, confiture, beurre, sucre, yaourt, petite brique de lait. Nous avons passé un séjour plus qu'agréable à l'intérieur de cet appartement. Le seul moins pourrait être la climatisation qui faisait office de chauffage également donc, à l'époque de notre visite, qui chauffe bien la chambre mais a du mal à chauffer l'autre pièce de par la disposition de l'appartement, mais cela ne nous a paS gêné plus que ça et n'entâche en rien notre expériences ultra positive dans cet apparthotel. Nous les remercions vivement.
GGuest UserI have stayed in this hotel recently for weeks on end, so I think I can write with some authority about what kind of hotel it is and what can go wrong from the customer's point of view. Perhaps the biggest issue is noise. There appears to be little soundproofing between the rooms, and it is clearly unfit for purpose. Worse still is how the noise can sometimes be dealt with. On a recent visit I had a very unpleasant experience on my first night back to the hotel. At 1am, there was a lot of noise from the room of one of my neighbours. I called reception and spoke with Claudio, the person in charge. I explained the situation and asked to change to another room. Claudio sounded sceptical and said he was going to check the room from where I said the noise seemed to be coming. I told him that I was hearing noise not from the corridor but from my room, and predicted that he might not necessarily hear anything from the corridor. He phoned me back and said: ”the weirdest thing is that I heard no noise”. I told him it wasn’t at all “weird” and reminded him of what I had said. He suggested that I move to the room next door - the other side of the room from where the noise was coming. I told him I wanted to move away from, not stay beside, the noisy room. Soon after I moved to the new room, a couple entered a neighbouring room and started to shout and argue. I spoke to Claudio again. He sounded even more impatient now, and again expressed doubt that there was any noise occurring. He told me that I could move to yet another room - but warned me: ”you will still have neighbours no matter where you go.” It was now after 2am, and I was exhausted. Claudio's badge was not visible as he walked in front of me, and so I asked him what his name was. He turned around and said ”Claudio” and then pointed to his badge and said, sarcastically, ”you can see it on my badge.” I asked him not to patronise me, that I was not stupid, and also that I did not have to be reminded that there are always neighbours in a hotel. I reminded him that, as a frequent visitor to Eurostars hotels (I had spent almost 4 of the previous 12 months living in them in and around Porto) that I had never encountered such unprofessional, patronising, rude and arrogant behaviour from a Eurostars employee or one from any other hotel. Eurostars later asked me to give an account of my stay there. I told them about the above experience. I did not receive any response from them. However, when I spoke about the incident to the manager, Marco, he told me he was aware of my complaint. His position about it was strangely ambivalent. After apologising, he qualified the apology with: “I would ask you to look at it from our point of view.” His point that we all have bad nights. True enough, but there are limits to what a customer should be expected to tolerate. Another night, after 1am, when I asked to change room again due to noise next door, another person in charge, Ruben, curtly told me I could on
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