Denise M
August 31, 2024
There are some really wonderful things about this hotel but some improvements could be made to make the stay more comfortable. The good stuff - the views from the complimentary breakfast (and we had dinner at the restaurant too which I would recommend) are incredible. Check-in went smoothly and we were offered a welcome drink. Paolo at the front desk was incredibly helpful on several occasions - he spent extra time with us to help us navigate our way to the Path of the Gods hike and gave us some great recommendations for our trip to Amalfi/Ravello and for dinner in Positano. He definitely made us feel welcome. The beach club is one of the reasons we chose this hotel and it is very convenient to not to have to leave the property and make reservations/ pay for a beach club. Also, their chairs area is basically sharing space with one of the nicest beach clubs in Positano, so that is a plus. Be warned though that is about 250 steps down (and then of course back up) to the beach and not much they can do about that, but it can be quite exhausting even if you are in really good shape! The areas for improvement - our room did not get cool enough - the air struggled to get below 22.5 degrees, and our refrigerator did not work. We asked for ice a few times for our water/wine and it either took a really long time to come, or on one occasion was never delivered. The standard room was pretty small and there was no drawer space / shower was tiny and views minimal so I would probably upgrade next time. Lastly, we were only at the hotel for 2.5 days and had one afternoon planned to spend a decent amount of time at the beach club. We didn't learn until it was time to go down that the space had been rented out for a wedding and was not available that day. The pool guy told us when we were on our way down - no other notification prior to that. They did set us up with chairs/towel at the beach area on Spiagga Grande next to the hotel but there was no food/drink service available over there and it was inconvenient to say the least and not as nice as the hotel's space, so that was disappointing given we picked this hotel for their private beach.