Guest User
September 10, 2024
It is unfortunate but we have gotten into the habit of checking the mattresses of every hotel room we check into prior to unpacking because literally 60-70% of them contain dried, yellow urine circles. We've even occasionally found dried blood on the mattresses. Well, this Hampton Inn was the absolute worst. The first, second, AND third rooms we inspected ALL had dried urine all over the mattresses. After looking at three rooms we'd had enough and demanded that our reservation be cancelled and refunded. Someone from maintenance was even called, went up and took photographs of the mattresses and showed the images to another person at the front desk. However, the receptionish we spoke with clearly didn't care and offered at best a token, emotionless apology. She then proceeded to give us push-back when we asked for some kind of printout verifying that she'd cancelled the room and we wouldn't be charged anything. Maybe sleeping on a mattress in which other people have urinated is okay for some folks...but not for us.