Lisa Wibisono
September 16, 2024
The hotel is good, breakfast has quite a lot of choices, the hotel location is strategic, a car is provided for those who want to go to Pakuwon Mall, all employees are friendly except for the receptionist whose name is AGISTI.
Check in with someone named Agisti. Ouch .... the information given is not detailed.
1. Agisti explained what date to check in and check out, what time to have breakfast on which floor when I was still writing my phone number and signing. The explanation was also given in a hurry.
2. The room number was not explained (even though the room number was already on the back of the key card)
3. The key card was NOT activated so my family and I could NOT enter the room. We were forced to wait 10 minutes in front of the room, STRANGLED.
4. Wifi was also not informed if it was automatically connected.
That's it, the hotel is good, unfortunately 1 receptionist is a bit lacking. Thank you.
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