Occidental Praha Reviews

Response from Property: Sehr geehrter Gast,vielen Dank für Ihr Feedback.Es freut uns sehr, dass Sie einen großartigen Aufenthalt im Occidental Praha hatten.Obwohl Sie unser Frühstücksangebot nicht Ihren Erwartungen entsprach, möchten wir darauf hinweisen, dass wir verschiedene Optionen anbieten, darunter vegetarische, vegane und glutenfreie Auswahlmöglichkeiten, um den Bedürfnissen unserer Gäste gerecht zu werden. Wir bedauern, dass wir Sie in diesem Aspekt nicht zufriedenstellen konnten und werden Ihr Feedback berücksichtigen, um unser Angebot weiter zu verbessern.Wir sind erfreut, dass Sie die Sauberkeit unseres Hotels und die Freundlichkeit unseres Personals geschätzt haben. Unsere Mitarbeiter bemühen sich stets, unseren Gästen einen angenehmen Aufenthalt zu bereiten.Schließlich ist es großartig, dass unsere Lage nahe dem Stadtzentrum und die Qualität der nahegelegenen Restaurants Ihren Aufenthalt bereichert haben. Wir hoffen, dass Sie auch die einfache Anbindung an öffentliche Verkehrsmittel genossen haben, um die Sehenswürdigkeiten Prags zu erkunden.Nochmals vielen Dank für Ihre freundlichen Worte, sowie für Ihre konstruktive Kritik. Wir freuen uns darauf, Sie wieder bei uns zu empfangen und die Möglichkeit zu haben, Ihre Erwartungen noch zu übertreffen.Mit freundlichen GrüßenRoberto Mateos, Hoteldirektor

Response from Property: Dear guests, hello! Thank you very much for leaving us your valuable suggestions despite your busy schedule! We are sorry that some aspects of your stay did not meet your expectations. Regarding your mention of the bathroom lights turning off automatically, this may be due to part of the design of our energy-saving system to ensure that energy is saved when no one is using it. We understand this may be an inconvenience and will take your feedback into account to improve our facilities and services. Nonetheless, we hope you will have the opportunity to experience our health and safety programs. This plan ensures our hygiene, safety and cleanliness standards are in line with the latest recommendations from the World Health Organization, World Travel & Tourism Council and national government agencies through new protocols and enhanced measures. We sincerely look forward to your visit again. We will provide you with a better accommodation experience and wish you a happy life! Roberto Mateos, General Manager

Response from Property: Дорогой гость,Мы рады, что Вы высоко оценили качество нашего отеля.Мы признательны за Ваше признание нашего соотношения цены и качества и рады, что это стало одним из положительных моментов Вашего пребывания. Наш отель расположен недалеко от финансового района и Конгресс-центра, а также мы предлагаем удобные трансферы до аэропорта, что позволяет нашим гостям с легкостью планировать свой день.Будем ждать Вашего возвращения. Всего доброго,Roberto Mateos, General Manager

Response from Property: Dear Serhii, We are sorry that we encountered some problems during your stay, such as unwashed floors and a burst shower tray. We are committed to maintaining our rooms in perfect condition and will pay attention to this. We are pleased that despite these shortcomings, your overall experience was positive. Our team is constantly working to provide our guests with exceptional service and amenities. We hope to see you again. Best regards, Roberto Mateos, General Manager

Response from Property: Dear Guest,Thank you for your review.We were concerned to read your remarks on the service you experienced during your stay, especially because your comments do not reflect the usual standard of service we strive to deliver to our guests. Nevertheless, please rest assured that your review will be shared with our heads of department for their information and so that it can be addressed.We hope to welcome you back in the future. Best wishes,Roberto Mateos, General Manager

Response from Property: Dear guest, Thank you for taking the time to share your comments regarding your recent stay at our Prague. We are very pleased that you felt comfortable with us and that you had a great stay with us. On behalf of our employees, we would also like to thank you for your kind words of praise for their friendly service. We regret that you were not satisfied with the size of our room. We have different room categories, our staff will be happy to advise you. We are pleased to read that our breakfast gave you a good start to the day. We would be delighted to welcome you again as our guest in the future. Regards, Roberto Mateos, Hotel Director